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Quicken Loans | Mortgage Refinance Option


ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
46 Customer Comments & Reviews - see all comments
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Quicken Loans is a Michigan-based company founded in 1985 to generate retail mortgage lending solutions all over the United States. They provide mortgage refinance, adjustable-rate mortgages, fixed-rate mortgages, fixed-rate VA loans, VA adjustable-rate mortgages, jumbo loans, reverse mortgages, and others. They're a BBB-accredited business with an A+ rating, and a five-star TrustPilot score.

How is Quicken Loans rated?

Breakdown

4.5/5
Loan Variety
5.0/5
Ease of Process
4.5/5
Customer Service and Reputation
5.0/5
Discounts and fees

Overall Rating: 4.7 / 5 (Excellent)

Our top choice for mortgage refinance, Quicken Loans is a solid choice for your mortgage refinance needs, with its ample loan offering and outstanding customer reviews.

Borrowers looking for virtually any sort of refinance loan are bound to find an option well suited to their individual needs, coupled with professional, efficient service. Quicken Loans also offers flexible programs designed to help you get a home loan that meets your financial requirements.

Besides its streamlined online application through Rocket Mortgage, Quicken Loans recently has developed a program called “eClosing,” which allows consumers to close their loans electronically. With eClosing, consumers can opt for an in-person/electronic hybrid closing, an in-person electronic notarization (IPEN), or a remote online notarization (RON), all of which reduce paper trail to the minimum, simplifying the entire refinance process. Customers in all 50 states can use eClosing, but only if they choose Amrock (Quicken Loan's sister company) as their title provider.

Loan Options

Lender Type
Lender
Loans Offered
Rate & Term
Cash-out
Loan Programs
FHA
VA
Conventional
HARP
Jumbo
Fixed Year Terms
30 Year Fixed
15 Year Fixed
Adjustable Rate Mortgage Terms
10/1 ARM
7/1 ARM
5/1 ARM

Loan Variety - 4.5 / 5

Online lender Quicken Loans has one of the most comprehensive portfolios of mortgage refinance loans in the industry, with terms ranging anywhere from 8-30 years for fixed rates, and virtually every type of government-backed loan (VA, FHA, HARP), as well as conventional and jumbo loans.

With Quicken Loans, borrowers can get cash for their home, lower their payment, pay off their mortgage faster, consolidate debt, refinance business property, or talk to a finance expert.

Homeowners interested in getting the lowest rates available might want to consider an adjustable rate mortgage (ARM). ARM rates are typically lower than fixed rates because of the risk that your rate could increase after the initial fixed-rate period is over. If you’re planning to move or refinance in the next 5 to 10 years, an ARM could be a good option for you.

If you merely want to take out as much cash as possible, a 30-year loan is probably your best bet. If you are upping your loan amount by taking cash out, the 30-year term will give you the lowest monthly payment.

Shortening your term is also a smart way to pay off your home quickly. A shorter term usually has a lower interest rate, and since there are fewer payments, borrowers will end up paying significantly less interest overall.

The type of loan you choose when refinancing will have a significant impact on your final interest rate. In general, switching to a longer-term loan will serve you the most in your monthly payments.

Application Process

Minimum Credit Score
620
FHA Minimum Credit Score
580

Ease of Process - 5 / 5

Several factors will affect the interest rates offered when you are looking to refinance your mortgage. In general, borrowers with higher credit scores and better credit histories will be offered lower interest rates by lenders. Steady income also makes a borrower look more attractive and helps lower their interest rates.

Similarly, the amount of equity you have in the home when you refinance will affect the interest rates you are offered, what is also called the loan-to-value ratio. The interest rate will be lower when the loan-to-value ratio is lower and when more existing debt has been paid off.

Quicken Loans has very reasonable requirements for their mortgage refinance loans, which can be accessed via their fully online application, or their available mortgage advisors.

Besides its top-of-the-line website with its wide array of educational resources, the company also gives personalized assistance through the mortgage process, as well as an online chat feature that offers immediate live support.

One downside is that Quicken Loans doesn’t consider alternative credit data, which can generally be helpful for borrowers with poor credit scores or high debt-to-income ratios. Alternative credit data is financial data that is typically sourced from alternative financial service providers such as credit performance data, employment and income data, driver’s license, and bank verification data.

On March 30, 2020, the company addressed how the coronavirus pandemic might affect the mortgage process in some areas. It stated:

"Even though shelter-in-place orders are in effect in many areas of the country, the mortgage process can still continue. Appraisers, closing agents and other people who need to enter your home can still do so under the shelter-in-place order. In some cases, we even have alternative ways to complete these parts of the process that don’t require entering the home.

We’ve made a slight adjustment to our rate lock process to accommodate shelter-in-place orders. Under normal circumstances, you’d lock your rate before underwriting begins. In areas where shelter-in-place orders are in effect, we can’t offer long rate locks because everything is changing so rapidly. If you’re in one of these areas, you’ll simply lock your rate closer to closing day."

Quicken Loans Reputation

Memberships & Regulatory Info.

Nationwide Mortgage Licensing System ID
3030
Nationwide Mortgage Regulatory Actions
1
NMLS Collection Date
2017-07-18
CFPB Total Mortgage Complaints
1,315
CFPB Collection Date
2017-07-13
Total VA Loans Written (Q1 2017)
14,958 loans
Total VA Loan Amount (Q1 2017)
$3,163,948,550

Online Reviews

Trustpilot Trustscore
9.5
BBB Rating
A+
BBB Positive Reviews
1,906
BBB Negative Reviews
245
BBB Neutral Reviews
70
Date Collected
2017-07-18

Customer Service and Reputation - 4.5 / 5

The reputation of a business is essential. The trust and confidence of the consumer can have a profound effect on a company’s future. Every business has a product or service that they want to deliver to their consumers to meet their needs.

Generally, for financial decisions like mortgage refinance, it is a good idea to go with companies that have been around a while and have shown to be responsible, reliable, and committed to its customers.

Over the year, Quicken Loans has built a reputation as a convenient way to home financing loans and now ranks among the nation’s leading lenders.

Quicken Loans has a solid reputation within the lending industry and only one regulatory action with the National Mortgage Licensing System.

Consumer review-based website TrustPilot gives Quicken Loans an excellent 9.5 rating, and a resounding endorsement of their outstanding customer service.

The Better Business Bureau, likewise, has overwhelmingly positive reviews for Quicken Loans, as compared to other comparable lenders. However, the company has had more than 1,800 complaints lodged with the Consumer Financial Protection Bureau against them.

Contact & Additional Information

Homepage URL
Company Phone
(800) 251-9080
Headquarters Address
1050 Woodward Avenue, Detroit, MI, 48226
Mailing Address
P.O. Box 6577, Carol Stream, IL, 60197
Year Founded
1985

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46 Customer Comments & Reviews

Loading Reviews ...
epmirza786
11/21/2019
We had a great experience with Walter Gorman. He helped us a lot on every step of mortgage. So we are very happy to work with him during our mortgage process.


thaxton1013
10/28/2019
Jean T. Ridgeland,South Carolina My original loan went smoothly and would give them 5 stars. However, trying to refinance has been horrible. They seem like a completely different company, disorganized and sloppy follow-up. It finally came down to closing and received a call 40 minutes before closing that the attorney had broken his arm. They rescheduled for 8pm that evening at our home . I told them I didn't have a witness and they said the attorney would bring one. He called about 6:37pm and was just leaving Charleston (90 minutes away in good traffic). He said he didn't have a witness and wanted us to meet him on the interstate or in the closest town at a quickie mart or fast... Read More


Patrick M
10/17/2019
I am still laughing at these people. What a bunch of unorganized, unconnected, deceitful people. I should have known this from the beginning when the "Salesman" Mark Grillo called me and was pressuring me to go with them and pay the $500 good faith payment for my loan. He gave me a good rate, 3.99% on a 30 year fixed, but this comes with paying down the rate, and paying down to only put 15% down with no PMI. From there the process was good, I locked the rate in, and proceeded toward closing. Closing has now been moved 4 times. Last time was moved outside of my lock period by 20 days. Mark is on vacation so Jason fills in, tells me that it will cost me a quarter point to extend my... Read More


pauline.boenisch
10/16/2019
I was refinancing my existing mortgage with Quicken but experienced a 2.5 month waiting period, awful communication, constant follow up and overall awful customer service. Spoke to over 10 people in the course of 2 months. They don't have their stuff together and ended up going elsewhere. Never again.


T
Thomas
10/9/2019
I chose one star because there was nothing beneath it to choose from. Be prepared for false expectations and deceitful sales tactics. Very unorganized for such a large business. Good luck reaching someone when the process starts. You will wait on hold every time for about 15 minutes before you are automatically prompted to leave a message which no one returns. I only went through the refinance process. I can not imagine the nightmare of dealing with them for a home purchase. My closing was pushed back over seven times over the course of a month and a half due to their negligence.


Lenny P
9/4/2019
No communication and false promises. Told us we were good, waited a month to tell us they needed to change the terms of loan. Never use these people.


911pcar2009
8/19/2019
I currently have two houses financed with Quicken. I have formed a few opinions over the last couple years and sorry to say its not all good. However, I start with the good. A lot depends on who your agent is. Our original guy was very helpful and and the entire process was pretty much painless and quick. Since then it's gone down hill. Quicken contacted me last January and sold me on the idea of refinancing because the rates had dropped. I was very skeptical because I knew better. Anyway, I asked the agent to run all the numbers without running my credit. He insisted that he couldn't provide accurate info without running my credit, even though I told him my scores. And He was... Read More


K
Katie
8/7/2019
Quicken ran my credit without ever speaking to me. My husband called with refi questions and they just ran our credit, we didn't even agree to refinance. Apparently they say it's okay to run my credit after speaking to my husband if there is a reasonable cause. I'm trying to understand how they can legally get away with this. The rep I spoke to said they ran it by their legal team and it is completely okay, they don't need my authorization. Umm... pretty sure you do.


C
Christine
7/13/2019
I was referred to Quicken Loans by my mother 4 years ago who received a credit on her mortgage for the new business. Fast, easy, non invasive. Love how seem less the process was. My rep was wonderful. Now we are moving from a 20 year to a 15 yr as the interest rates are low and it helps jump start our situation. I highly recommend Q. Loans. CB


Kathleen C
6/12/2019
If you have mortgage beware...bankers from quicken loans will call you numerous times then email you with lies, telling you they can possibly remove your PMI ...ask some questions...1. How much is your house worth? 2. has income changed? 3. can they pull up your credit report? 4. what is your quicken loan# I emailed few employees back since 2 was bombarding me with emails, phone calls, asking them can they guarantee pmi removed? gave them what quicken mortgage statement says....I did chat with quicken loan they said i would have to pay 60% to remove pmi or pay down ..maybe 9 yrs. got loan 2 yrs ago. I told employee I could send /forward them credit karma ...refused. they kept at... Read More