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WebWatcher Parental Control Apps Review


ConsumersAdvocate.org Rating: 3.4 / 5 (Very good)
144 Customer Comments & Reviews - see all comments
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Founded in 2002, WebWatcher is a parental monitoring app created by Awareness Technologies. WebWatcher technology allows parents to remotely monitor their children's computer and mobile device activity in real time, protecting them against online and offline dangers. WebWatcher is compatible with all 5 key operating systems: Android, iOS, PC, Mac & Chromebook.

How is WebWatcher rated?

Breakdown

0.0/5
Transparency
0.0/5
Multiple OS Monitoring
0.0/5
Unique Features
0.0/5
Ease of Installation/Use

Overall Rating: 3.4 / 5 (Very good)

WebWatcher is an excellent parental monitoring app, allowing parents to monitor a device discretely from a secure online account. It is compatible with all 5 key operating systems (Android, iOS, PC, Mac & Chromebook). WebWatcher's stand-out feature is its Alert Log tool. This feature scans all recorded data and uses proprietary filters to identify and highlight items deemed to be risky behavior. Parents receive real-time alerts of all identified risky behavior, which means they can focus their attention on only important items. All recorded data is available for review at any time, but it is up to the parent to decide how much they want to see. The company also offers 24/7 customer service via phone, e-mail and live chat, to ensure the best experience for their customers.

WebWatcher Features & Services

Features & Services - 4.8 / 5

WebWatcher records text and private messaging content, social media, web browser history and searches, photos, GPS locations visited and more. For Android, PC, Mac, and Chromebook, parents will be able to view data in real time. For iPhone, it sends information once a day to the parent's user interface. WebWatcher provides monitoring for multiple social media apps, including Facebook, WhatsApp, Snapchat, Kik, Viber, and, unlike competitor apps, dating website Tinder. The app uses algorithms that automatically scan children's digital activity for risky terms that can lead to problematic issues. This enhanced feature allows parents to focus on only relevant items and is especially useful for parents who do not have time to review all data or wish to respect privacy boundaries.
Customizable Filtering
No

Monitoring Method

  • Parent
Monitoring Features
Instant Messaging
Screenshots
Social Media
Calls
SMS
Email
Website Browser
Apps
Alert Word Screenshots/Highlights

Social Networks Monitored

  • Viber
  • Tinder
  • Facebook
  • Instagram
  • Snapchat
  • WhatsApp
  • Kik
Locator Services
GPS-Enabled
Tracking
Notifications/Alerts
App
Email

WebWatcher Pricing & Subscription Model

Pricing & Subscription Model - 4.5 / 5

WebWatcher costs $10.83 per month for a 12-month subscription (PC, Mac, iPhone, and Android). WebWatcher also offers Chromebook monitoring for the price of $39.95/year. There are also quarterly and monthly subscriptions available at higher monthly rates. The full amount of the subscriptions must be paid up front. Each license only covers only one device and there are no discounts for buying additional licenses to cover more devices. WebWatcher does offer a risk-free trial, which guarantees functionality as advertised.

Plan 1/Price

39.95 (1 month)

Plan 2/Price

$59.95 (3 months)

Plan 3/Price

$129.95 (12 months)
Free Trial
Yes
Number of Devices
One per subscription
Number of Accounts
One per subscription
Auto-Renew
Yes

Subscription Model

The company offers monthly, 3-month and yearly contracts. Contracts are paid upfront and are auto-renewed unless customers cancel beforehand. There is a risk-free trial for users to test out the application and once they confirm that WebWatcher is functioning correctly, all the data becomes available to them.

WebWatcher Customer Experience

Customer Experience - 4.5 / 5

WebWatcher was the winner of the 2019 National Parenting Product Awards. The application has received over 1,100 reviews on the Google Play Store and has a rating of 4.8 stars. The company is currently not accredited by the Better Business Bureau and has an average rating on Trustpilot, but that is not unusual for companies in this industry.
Year Founded
2002
BBB Rating
NR
Trustpilot Rating
6.0 out of 10
Date Collected
2019-05-02
Platforms and Devices
Chromebook
Mobile
iOS
Android
Windows
Mac
Contact Method
Email
Phone
Live Chat
Customer Service Hours
WebWatcher offers year-round 24/7 support.

Company Profile

Full Name
WebWatcher Parental Control Apps
Company Website
Headquarters
1391 Post Road East, Westport, CT, 06880

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144 Customer Comments & Reviews

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Audrey K
8/2/2023
THIS COMPANY REFUSED TO PAY ME PUNITIVE DAMAGES FOR INVASION OF PRIVACY WITHOUT MY CONSENT, AND AFTER ACCEPTED SERVICE OF MY LAWSUIT. THE CASE LAW IS CLEAR, AND I WANT MY PUNITIVE DAMAGES NOW PER THE CASE LAW, WHERE WEB WATCHERS AGREES TO ' CONCEED' FOR MY VICTIMIZATION OF THIS DANGEROUS SPYWARE, AND STALKING OF MY CHILDREN TO EXPLOIT MY AWARDED ASSETS. CHILD TRAFFICKING!


A
Amy B
3/31/2022
DO NOT BELIEVE THEIR TRY IT RISK FREE POLICY. I WAS UNABLE TO EVEN GET IT DOWNLOADED ONTO MY CHILDS PHONE AND THEY STILL WOULDN'T REFUND ANYTHING. I CONTACTED THEM IMMEDIATELY --WITHIN HOURS OF PURCHASING-- AND THEY REFUSE TO REFUND. THEY SHOULD BE ASHAMED OF THEMSELVES


nola.paz.7
12/28/2021
Webwatcher does not work. They falsely advertise that you will be able to use this software without having the jailbreak the phone, which is inaccurate. The link they send to download the software does not work. Customer service will not issue a refund. The "risk free" trial is a lie. This company is a SCAM do not waste your money.


A
Adm C
9/13/2021
There is no "free trial. I followed the instructions and my security software kept removing it. A tech went through, got it installed as well. As soon as the computer was restarted the security software removed it. I don't like creating the security "exceptions" that creates security vulnerabilities on the machine especially since I wanted to help protect by monitoring a vulnerable person's computer activity. The company fought like hell to keep the money. Beware of dealing with this company and read the fine print. For the most part, if you buy it (a year)and it breaks in half, you get to keep both halves.


S
Shawn A
8/17/2021
Look elsewhere. Webwatcher is very limited in what you can see. They do have a screenshot feature that just takes screenshots at certain intervals on child's phone however these are also limited and they want you to buy more when the allotment you get with your license runs out...and these run out fast...especially the more your kid is on the phone. Does not watch snap chat properly, only shows you who they are talking to, doesn't show you what they are sending, receiving, or even what they are chatting about. Oh and their 7 day "risk free" offer is a scam. Once you hit that pay button, you are stuck with them. They only offer a refund if the app "doesn't work as intended". Not if... Read More


hoshtaylor
8/12/2021
I wish I would have read these reviews before I purchased. Bought and installed the product. It worked for 1 day. Then it stopped working. I contacted Customer Support and they re-issued my license and had me uninstall and re-install. I did that and it didn't work. I did that twice and it didn't work. When I purchased they offered a 7 day trial. At 6 days (after it only working for 1 single day) I reached out to customer support (again) and filed a case for a refund. I actually ended up filling 2 cases. They told me they would issue me a refund. A week later when I did not see any refund on my credit card I contacted them and they said that I was not elligible for a refund. WHAT... Read More


S
Sophia
8/5/2021
Not Trusted! The best decision I made was messaging DARINADLER1 on Instagram, eventually got the Spy and Monitoring I wanted..


koryalden
7/9/2021
The site is a total scam. They have a 72 hour refund only policy, despite charging you annually. They make it EXTREMELY difficult to cancel your account. You can't call, you submit a support ticket; but they will not honor the cancellation and try to talk you into 'fixing the software' which then goes past the 72 hour limit. You'll eventually need to file a chargeback and get your refund. This is a scam site that feeds off of people that just don't want the hassle of processing refunds.


A
AG
7/8/2021
STAY AWAY FROM THIS COMPANY, They are fraud and do not trust the risk free


bill.tompkins18
7/2/2021
Do NOT use this app, VERY Dishonest company, they Lie about giving refunds, and refuse to communicate about it. Hard to sue over $40.00, And they Know that Find another source



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