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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
Nadia A
3/31/2021
Very professional and helpful Explained my options and tried to answer all my question Checked back with me when he is done to see if there is anything else that he can do

ni0925co
3/31/2021
Malik was amiable and performed the scheduled service professionally. It’s great to see your associates enjoy their line of work. It shows that they are vested in the company’s success.

marcela.meza.saratoga
3/31/2021
Today’s technician went above and beyond. A++++++ Please send him to my house for the rest of my services

T
Tiffany B
3/31/2021
Miles was super friendly and polite. I had him do more spraying as it’s beginning of season and he did so efficiently with a great attitude.

G
Gary G
3/31/2021
Jason Trocchia was on time and professional. Explained what services were to be performed and made sure we knew not to let our pet out for several hours.

G
Gary T
3/31/2021
Dan was just tremendous: very thorough and followed my instructions to a tee. Very professional, knowledgeable and friendly

halesl14
3/30/2021
He did a great job but since nothing gives you the tech’s name in writing I have no idea of his name. Very polite African American gentleman would have him for our tech every time.

Mary A
3/30/2021
He was very polite and as far as I can tell an excellent job spraying for bugs at my house.

R
Robert S
3/30/2021
I am sorry but I do not remember the young man’s name but he was very professional, stood back about six feet in the rain to acknowledge his presence and inquire about any issues as he was about to perform his job. As he walked around the garage he realized my daughter had left her window down in her vehicle while it was raining and came back to advise me. He went back to complete his duties and advised when he was completed. Great customer service!

J
Jill
3/30/2021
Great job. Excellent service. Ensured all cobwebs were gone. Gave me a reminder to not let our dogs out for 30 minutes

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