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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
Carla M
1/29/2021
Bruce Pyke did a re-service today. We are so pleased that he called before and after the service letting us know about what he did and that someone will follow up. Thank you so much!

mayuragg
1/29/2021
Excellent service, no complains. Very cordial person to talk to and did service as I need it.

G
G. G
1/29/2021
Medjine Etienne did a great job today. I watched occassionaly as she moved around my home paying attention to the various areas and making sure to adress them. Especially tohose hard to get at areas that were very high up. Gerald

38wardranch
1/29/2021
very courteous and professional. keep up the good work. Notified us upon upcoming service and introduced himself

A
Al C
1/29/2021
Excellent customer service. He listened to my concerns and explained what he was doing to address them.

vanessahubbard22
1/29/2021
Great service, Chad Stone was very thorough and detail oriented. Answered all of my questions and kept me informed on the services he was here to provide. Also gave me a few great tips!

E
Eileen
1/29/2021
John came on time and was ready to work. He explained exactly what he would be doing. Very professional, polite and clean. 5 stars.

G
Gail F
1/29/2021
He is friendly and efficient. He is also careful of our pets and Koi pond.

foteni
1/29/2021
Michael knocked on the door twice until I answered. He questioned me about a number of things and asked if there was anything additional he could do for me. Since I'm quarantining he could not come in my house to reset the mouse traps. However he did them in the garage. He also checked back with me when he was done. He was very pleasant.

S
Sean K
1/29/2021
Jerry Gaiters was very detailed in his service of the property. Very much appreciated!

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