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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,970 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19970 Customer Comments & Reviews

Loading Reviews ...
arthurjmiller
8/2/2019
Raul checked in with me before beginning service. We discussed my instructions to remove wasp nests around the eaves. He was thorough and checked with me again before leaving.

Kevin K
8/1/2019
Dindial Mahabir “Dee” Not only did a great job around my home cleaning and spraying for all the unwanted pests but Dee was also a nice person to talk to and I have already recommended Aptive to my neighbors. I would like to request Dee do all the remaining maintenance on my home this year thank you Kevin Krise 17138 Nevette Ct. Canyon Countr

yvah06
8/1/2019
Very nice she did a great job she took her time to call me and my husband to make sure she do exactly what we wanted her to do and complete the service

dptxpersonal
8/1/2019
I’m excited for the Aptive product, I’m equally relieved to be dealing like professionals like Clarence.

L
Lejane T
8/1/2019
Kyle came to my home today for the initial service. Very polite and thorough and answered all my questions. Excellent customer service. Thank you!

C
Carleen K
8/1/2019
As always Freddy did an outstanding job. He always goes above and beyond to make sure everything is perfect. He is polite, respectful and does a great job. He is very knowledgeable snd getake the time to explain everything to you and with him on the job you will not have to worry about anything going wrong. I Thank you kindly Freddy your the best!! Carleen B

C
Carleen K
8/1/2019
As always Freddy did an outstanding job. He always goes above and beyond to make sure everything is perfect. He is polite, respectful and does a great job.He take the time to explain everything to you and with him on the job you will not have to worry about anything going wrong. I Thank you kindly Freddy your the best!! Carleen B

Nacol C
8/1/2019
I dont know his name he told me but i forgot. He did great he was very nice and informative!!! Hopefully you can get his name bc he was AWESOME!!! -Nacol

jbree448
8/1/2019
He was awesome!!! So helpful and way more thorough than previous companies I have used.

James C
8/1/2019
Excellent work. Best summary of work done we have ever received. Adam did an excellent job.

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