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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
K
Karen M
9/4/2019
Miguel Oquamdo was excellent on all categories . Answered all my questions and was thorough in his work.

S
Steve W
9/4/2019
Chris was great!! He was prompt, professional, and did a thorough treatment of the house and yard. Once the job was completed, he explained that he would be back in 30 days with quarterly treatment to follow.

mcapodanno352
9/4/2019
Tom was very helpful and took pride in his service. Job well done

G
Gary
9/4/2019
Tammy came to service our home and was very helpful and efficient. She when over and above taking the time to spray the interior as well as the normal outdoor service.

M
Mik
9/4/2019
I came home yesterday after the technician was there and spider webs were still there in the patio that were visibly there before. I also did not here from him 30 mins before coming to my house like I was told. I wanted to have the faceboards in my house completed as well. Im 15 mins away from my office. I placed a call to have service done again.

E
Erica l
9/4/2019
The man was nice and did a great job. Good communication with him as well.

E
Evelyn B
9/4/2019
Henry is prompt, polite, and conscientious . We appreciate the quick response to our concerns.

ngrames
9/4/2019
Melissa is very personable and went out of her way to make sure she did not contaminate our herbs and tomatoes. She seemed very thorough in doing her job.

M
Mike D
9/4/2019
Elizabeth Murphy was our service technician and she did a very thorough job. I requested for her to get a few areas that hadn’t been done before and she happily complied!

K
Kim A
9/4/2019
Very detailed and extremely personable. Come back any time. Lord knows the bugs will be here, at least for now. Aptive to the rescue

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