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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

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J
Jerri
8/16/2019
Very nice and knowledgeable. Very thorough. Told me precautions with kids and pets. Would definitely recommend him


L
Lauren C
8/16/2019
I had to leave before the technician arrived so I left him a note detailing the areas we were having recurring issues with. He not only treated our recurring ant issue but took care of a few other things he saw while he was here. I've been a very satisfied Aptive customer for several years. Technicians are always prompt, knowledgable & courteous. I appreciate their service.


C
Clara R
8/16/2019
Michael arrived within the time specified. He reviewed my contract to make sure I was aware of what I was agreeing too. He was very polite and informative and most importantly he was thorough. Really appreciate the level of professionalism.


alliecat0522
8/16/2019
Cameron was on time and friendly. He took off his shoes even though he didn’t have to and was very considerate. He explained what he was doing and why. He gave us tips as to what could possibly be the reason for increase in ants. He noticed I had a bearded dragon and was very aware and accommodating to my animals.


J
Jeanne R
8/16/2019
Friendly, helpful and courteous technician. He was very thorough and gave us the opportunity to let our dogs outside before he started spraying.


W
Wes C
8/16/2019
Was very friendly, fearless in removing multiple wasp nests, and totally professional.


rexjoec
8/16/2019
The technician was supposed to take the webbing on the outside down and the bee/wasp nest down and we asked him to. He said to give him our broom hes not using his tools for that not completing his job n being unprofessional. There's still a nest and webs all over. Can you please come back to complete the job? Technician did not complete the job and I won't pay it due to it being an unsatisfactory experience


A
adam_gloeckner
8/16/2019
Anthony was super friendly and thoroughly check our house for pests. Highly recommend him for any future service!


Lisa Z
8/16/2019
Very efficient technician! He spayed inside and outside the kitchen and left baits for the ants. Hopefully, my ant problem is taken care of now!


j.winters816
8/16/2019
I’m not sure the specific locations that were treated? There are still a ton of ants that were there still going in and out of the foundation. I’ll give it a day or two but from the looks of it I do not see and evidence that it was treated. I do notice that the wasp nest is down, but it looks like it was smashed onto my porch causing the ants to come eat the dead wasp? I’m not sure how I feel about a Aptive Pest control at this time. Also my last service consisted of a perimeter spray that took all of five min. And the ants were back less then a week later. In addition the tech did not ring or know on the door to announce they were here. My daughter just called me informing me that... Read More



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