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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
T
Tim
8/12/2019
Brandon Grant was great last Friday. Energetic, helpful and positive. Was also very friendly and concerned about our varmint issues. Good business, best employee we’ve had so far.

K
Krishna
8/12/2019
He is friendly dignified and good person. Arrived on Time Fast service

castrosonia343
8/12/2019
Excelente Job for the Technician .He was very helpful answered my questions

Janet H
8/12/2019
He was on time and let me know everything he was doing! Worked quickly and efficiently! Nice young man!

jwlandisjr
8/12/2019
My wife asked Leo exactly what the service entailed. He was very polite and knowledgeable, showed her exactly what he was doing and answered her questions. Represents himself and Aptiva very well.

R
Raul B
8/12/2019
GOOD JOB, PERFECT SERVICE ON TIME, VERY PROFESSIONAL, SEE YOU NEXT TIME..THANK YOU!!!!

D
Diana R
8/12/2019
The area we are concerned about is marked with yellow tape, the wasps are still flying in and out of there. I had indicated on the service request where the nest is located. I appreciate that all of the eaves were checked but am concerned that the wasps are still flying in and out of there. The nest is located on the back deck under the kitchen sink window.

G
Greg
8/12/2019
Ferney did a great job today. He took the time to listen to all my concerns and was very thorough in addressing them. He also took the time to explain what might be the causes. We feel like we are in good hands with Ferney.

bhuffaker1
8/12/2019
Very friendly. Came to the door to ask if there was anything else he could do.

Audra C
8/12/2019
Alan was by far the best technician we have had out. He went above and beyond and was so extremely helpful. He was professional and thorough with his work. We hope to have Alan out every time!

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