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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
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Frank B
1/1/2021
Technician was very thorough and explained what he would be doing. Appreciate the level of customer service.

larrylauen
1/1/2021
Notified us when he arrived and told us what type of treatment he was going to give us. We understood that and agreed.

C
clay g
1/1/2021
Rachell was very nice, efficient and thorough. She completed the service she was able to do on a rainy day, and said a follow up would be scheduled to do the yard on a non-rainy day. The report of activities was helpful.

bill.r.melton
1/1/2021
He was courteous. Our dog kept barking and he was patient with the situation. After he explain what he was going to do, he did his job quickly and efficiently.

Robert M
12/31/2020
Manuel Vasavilbaso is by far the best person that I have been in contact with your company. He is by far the best person for your business. He was interested in doing the best job possible. Asked if I had questions about the service being provided and noted that I did not have boxes on the property for rodents of which I had not noticed that they were part of the package that I was supposed to have. I told him to cancel that charge because I have not been supplied with this since I started your service. You are blessed to have this individual working for you. Robert Mowatt (MGYSGT, USMC Retired)

jeffwhite02
12/31/2020
Jamal has serviced our home a couple times now. He’s friendly, courteous and quick. I appreciate his quality work

Jeff B
12/31/2020
The technician was very informative, helpful, and knowledgeable. Was extremely satisfied with the service and the way in which the technician came to the door before and after the treatment asking if I had any questions.

jodiebill
12/31/2020
Kevin was great! Very pleasant. Complimented my potted plants. He said his parents would love the Christmas cactus so I gave him some cuttings. He was so appreciative.

A
Amanda B
12/31/2020
You guys didn't even treat inside the house but still feel the need to charge 140 dollars just to spray exterior.

T
Terry
12/31/2020
Gerid is a credit to your company. He is always cheerful and ready to help anyway he can.

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