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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
A
Ahmed S
3/23/2021
Leroy and Jordan were great. They answered all of my questions and went above and beyond in doing their task. Exactly as I wanted. Kudos to these guys 😊

joshuaprice0416
3/23/2021
On time and very thorough. Received text massage before he showed up.

S
Suzette K
3/23/2021
Professional yet friendly. Asked what my issues and concerns were. Explained what he was going to do and why.

adam.paul.august
3/23/2021
Rafferty did a great job; he was very friendly, helpful, and professional. Rafferty answered all of our questions and gave thoughtful insights.

trophyking4
3/23/2021
My daughter spoke with Christopher & he explained what he had done to prevent the scorpion situation to her....very much appreciated....thank you paul p.

juliegabreleski
3/23/2021
Omar and Ivan were very professional! They were very good on the outside and inside. Removed dead mice and reset traps in the basement. Sprayed every room and dusted for spiders inside and outside. Sprayed Bay window and in and around the plants where ants were present! Thank you for a job well done! I thank Amanda for training Omar!

J
Jeremy K
3/23/2021
Jose was on time, communicative, and efficient. Thanks for a solid treatment!

D
Dianne D
3/23/2021
The tech did an amazing job. He called in advance and let me know he was almost here (which is helpful since I have dogs). He asked what I needed done and completed the job and texted me when he was done so I could let the dogs out. Very considerate

Ken F
3/23/2021
Preston did a great job and was very professional and thorough in his work

F
Felix O
3/23/2021
Professional, friendly, courteous, thorough, and tentive to our requests. If you had such a thing as an "assigned techs", this tech would be our choice.

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