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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,969 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How is Aptive rated?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19969 Customer Comments & Reviews

Loading Reviews ...
K
Kim E
3/6/2021
Professional, friendly, patient and thorough - I appreciate his work knocking down our ant control problem.

V
Veronica W
3/6/2021
Tech deserves his bonus. As always very polite, helpful and professional. Called before coming

Kimberly S
3/6/2021
Jared did a fabulous job providing additional treatment for our sugar ants. He answer all our questions and advised us on some things we might do ourselves to avoid more ants. It was an excellent service appt. Thank you, Jared!

B
Brett S
3/5/2021
Flexible with our requests, responsive, and thorough! Thank you for your service, Tyeon.

adsilaregen
3/5/2021
Technician was efficient and courteous highly recommend him for aaptiv service. He's been servicing our home for years.

Robert H
3/5/2021
Very professional, listen to my questions and did everything I asked. Very thorough.

J
Janice H
3/5/2021
Conner was courteous and informed me of the services he performed - dewebbing the windows and eaves as well as applying powder in cracks/crevices around doors and windows. As I told him, I am very happy with Aptive and have no pest activity in the year in which Aptive has been servicing the account.

M
Michael J
3/5/2021
Very helpful, polite and thorough. Extremely satisfied. Always professional and courteous. Awesome job!!!

R
Ralph. N
3/5/2021
My wife and I would like to apologize to your organization, and to the service professional, my daughter was supposed to open the side gate to allow your service professional to gain act to the back of our house but has just told us at 7 pm that she could not make it because one of her children was diagnosed with a bad injury that she sustained while at a school competition. So again we are sorry for any problem that we may have caused. If it is possible for him to return on Monday to complete the job, we would appreciate it

Paula O
3/5/2021
Funny in this report it says you treated back porch and back yard, but fence was locked. This service is awful and I will not be renewing. And the site will not let me leave anything less than average rating. I rate this service as VERY POOR

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