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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.


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1018 Customer Comments & Reviews

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S
Scott W
11/10/2016
The Terminix employee who services our house is always friendly and polite. He answers my questions completely in a way that is easy to understand. I feel my house is well-protected by Terminix.


E
Erin P
11/10/2016
My technician, Gary, is always on time and goes above and beyond for the monthly mosquito service. He will take down wasp nests that are just propping up without me finding and is so sweet to my two dogs who just adore him.


A
Alyson T
11/10/2016
My experience with terminix.. My recent experience with terminix has been great with the timeliness of the service tech, customer service, and length of time to resolve the issue.


R
Richard L
11/10/2016
A new face from Terminix this time. Friendly, competent service by a personable professional. Adam Saylor provided details of what he saw and did. As Advertised!


M
Metropolitan A
11/10/2016
My terminix technician is very responsive to our needs. He will usually respond within 2-3 hours and will be on site within 24 hours. He is very thorough when he comes out to treat our facility. He is very friendly and always profession in his demeanor.


H
holly
10/17/2016
I have been a customer of Terminix since 2010 and the customer service has gone down hill. Tremendously! I finally had to cancel my services with them after being inconvenienced time and time again. They don't show up at their service scheduled time and when you call to report it, they don't care. You are nothing but a number and all they care about is taking your money. The branch managers won't even return calls. If you are looking for a pest control company and are looking for quality work and good customer service, do NOT use Terminix!


S
SAJAD
10/6/2016
i don't know what to say,i had a very bad experience and i am going to change with different company.


J
Jon
9/30/2016
Terminix in Sacramento is the worst. Their previous Branch Manager Erik was not truthful with me. They had four visits to my home to excluded mice and rats from my attic beginning in late May. They have sent different unqualified service workers each time. The first visit included a mark Terminix truck with the passages mirror missing and door bashed in. Their ladders were broken and they needed to use mine. Every visit since then the employees complained about broken ladders. They did not cleanup after their inspections and work. They used unsafe ladder practices and none of them had breathing filter masks. Several employees made up answers that I knew they were wing it and false.... Read More


J
Jola K
9/20/2016
After setting up everything and considering other services I received a call from the employee that was going to come to my home and tell me that he will not spray under my home. That is where the spider infestation is. So I terminated the contract. How can you guarantee that the spiders will be gone if you don't go after the problem.


D
David F
9/6/2016
Terminix customer service has gone downhill. After spending $5,000 with them in the last year all calls now go through a centralized call center and you never get to talk to the local technicians/office managers. I am cancelling with them.



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