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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.


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1018 Customer Comments & Reviews

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Susan C
3/24/2017
Our old company was bought out by Terminix and I was considering canceling but then I had my first service and was very pleased. Our guy was friendly and helpful - I didn't have to point out stuff to him or ask for it to be done, he noticed some wasps nests and took care of them without having to be prompted. Friendly and helpful staff is what makes Terminix work for my family - I highly recommend them!


D
Daniel R
3/23/2017
Have had Terminix for several years. Have not had any problems at all. My technician, Jerry Moe, was on time, was very professional and thorough and friendly. He did a thorough inspection inside and outside of my home. Thank goodness there was no problems, just goes to show that an ounce of prevention prevents no problems.


T
Terry M
3/23/2017
We buillt our home in 1994 in the woods and Terminix has protected our home inside and out. They informed us of mold in the crawl space. They found raccoon evidence in the insulation in our attic. Their expert technicians are courteous, on time, cover their shoes upon entering our home and do not hesitate to make us aware of situations that my warrant immediate attention. It is very much appreciated that we have the same technician do the routine inspections. Thank you Terminix!


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Lynda T
3/21/2017
After a recent inspection, the technician informed me that there was evidence of a fungus growing in my crawl space. He recommended that I have the crawl space encapsulated and a dehumidifier installed. This was a considerable expense so I told him I had to think about it. After doing some research into this process, I called back to agree to the work which was completed within a few days the following week. Everyone was professional and courteous.


J
Jim
3/21/2017
Have been a satisfied customer for nearly ten years -- no bugs! Technicians are always prompt, very thorough during the process and always remind about temporary, potential danger to pets.


Linda U
3/19/2017
Terminix has been very efficient. The service has been excellent and they correct the problem as fast as possible.


D
Deidre W
3/19/2017
We have three homes which we lease and which Terminix has been treating for over 5 years. Terminix is very reliable and flexible whenever we've had issues come up. They have eco-friendly treatments to offer and which work very well.


R
R. B
3/11/2017
So disappointed in this company. I signed up for their service and they never sent anyone out to inspect first. Therefore when the exterminator came out he had no idea what he was spraying for. when he sprayed he sprayed the corner of my ceilings and it dripped down into my dogs dishes. He then sprayed over top of a new bag of dog food. there was $37.99 in the trash as I wasn't going to take a chance that it didn't drip in the bag and poison my dogs. After a couple weeks I was still seeing bugs. I called to have them back out. I was still waiting for the inspector and told Terminix no one ever came out so they said they would get someone out to inspect and someone to spray. Someone came... Read More


K
Kelly G
2/21/2017
Our service technician was very thorough and explained everything he was doing during the process. He was on time and friendly.


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Gary H
2/16/2017
Good one!! Easy alert via email/message of upcoming service. Dude is on time. Courteous....

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Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.


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