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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.


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1018 Customer Comments & Reviews

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P
Pam p
8/28/2016
Their customer rep here on the net is absolutely the worst. I spoke with a repn named Adriene and have never been treated so rudely by anyone ever. I just wanted information about their service and he yelled at me for not wanting their service.


J
John C
8/17/2016
I was informed by the rep that "bait traps" required to invoke my guarantee would be visible or if they would be covered--I very specifically asked if THEY WOULD BE TOTALLY COVERED UP--as in with dirt. He said yes. This was not true. My yard is full of ugly green plastic disks, including my wife's flower garden. I cancelled my contract five hours after it began. Terminix is terrible.


Y
Yousaf M
8/11/2016
Did not make appointment twice


M
Millie W
8/5/2016
Terminix: They have no idea what they are doing since they took over Antimite. Antimite had a local representative; they always knew what was going on, no excuses. Terminix has a call center in Phoenix. The representatives I have spoken to have blamed all the mistakes on the other representative down the line; (Ruby, Amanda, Jacqueline, Antonio and so many more) no one taking accountability and solving the problem. We had an upcoming appointment on September 12; which they can no longer verify. I called about a safety issue ; open bate box with poison and it was a 10 day appointment to get the box replaced; but with another open one not locked. Terminix needs to take accountability... Read More


C
chrissy
7/28/2016
Called them out because I saw a mouse in My home they came out and all they talked about was setting up for a plan to kill termites well turns out I do not have termites they didn't even address the rodent issue and the day they were to come out yo my home no one ever showed up . Yet they had my credit card info to charge me. Not very happy


D
Danielle C
7/25/2016
Currently using company for past 4 years, till now. Calling competitor today. I have a quarterly service plan and they scheduled this quarters appointment 2 weeks past due date and then never showed up. I called the service center and was assured that someone would call me back same day, no one ever called, instead I received an email that they would come on that Sunday between 10 and 12, no one called or arrived for scheduled time, so once again I called the service center and I was told that they never schedule for Sunday's but that she did see that an appointment had been scheduled. She also agreed that I was now almost a month overdue during peek July bug activity. I was assured that... Read More


R
robert
7/24/2016
After four of six exterior treatments and one internal treatment on my house the ants and now fleas are still "pouring in". Cannot tell any difference after a "treatment". Exterior treatments are "2 feet out from your house and two feet up from the ground" according to service person. Without an occasional interior treatment this is a complete waste of time and money


M
Marilyn "
3/30/2016
We just got over a bed bug problem that we put up with for a whole year. We were promised at the beginning that they would keep coming back until the problem was resolved. The first time the technicians came we had to be out of our home between 4-6 hours, we have cats which we couldn’t leave here so we had to board all of them overnight at our vets office which cost us over $150.00. Ever since then we have had a technician(s) out to our home at least once a month if not more (We even had one technician that scared our cats so much that they wouldn’t eat that whole day). They have steamed and sprayed our bedroom outfit and our couch/sleeper sofa that it has ruined the finish on our bed... Read More



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