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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.


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1018 Customer Comments & Reviews

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nancy m
6/5/2021
I have been with Terminix for over 16 years & since moving to Ky, have had one problem after another with their Huntington office. Many no shows, no calls, no return calls, one lie after another. They have been overcharging me, they charge me for 4000 sq ft & I only have 866 sq ft. They claim to have done service & took pictures of someone else's house. I have not had a quarterly since Sept of 2020. It is the worst customer service, they could care less about their customers! They show up without an appt, but won't show up with one, after waiting all day & putting all our animals up for the day. Read the reviews, this company is going down hill fast! Buyer Beware!!!!!

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Official Response

Company Rep of Terminix® Pest Control
Thank you for bringing this to our attention, Nancy. We apologize for your recent experience and would like to help you. Please send us an e-mail at socialsupport@terminix.com including your full-service address and the phone number associated with the account or call 1-800-TERMINIX

mworobec86
5/12/2021
What a rip off with no customer service. I met with 2 different employees about bed bugs in my moms home and my place. I know they transferred from my place to hers as I had Protec come in and fail at eliminating them months earlier. They quote me at 400 for my small apartment and over 1000 for my moms duplex pre inspection. After inspection they tell me they can't do my house because they legally need to find bugs and my place was too clean - go figure i would clean my place before I had strangers tear it all apart. They find evidence at my moms and proceed to spray for the almost 1200, telling me they would follow up in a couple weeks as bed bugs need at least 2 sprayings. They also... Read More

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Official Response

Company Rep of Terminix® Pest Control
Thank you for bringing this to our attention. We would like to help you. Please send us an e-mail at socialsupport@terminix.com. Listing your full-service address, copy of review and the phone number associated with the account?

erinlhirbour
5/5/2021
I don't know how this has ever received 5 stars. I'm deeply regretting purchasing this service and wish I read a review to tell me not to. We were given numbers and told to call and that people would personally come out and remove the mouse if caught and also remove the mouse traps. After that, we have contacted terminex and the sales rep/installer with the numbers they gave us multiple times (over 6...) and haven't heard a word. My husband ended up removing the 1 mouse caught after we were told we might have quite a few. It's been over a month since they said that they would come and remove the traps and we still haven't had a call back or response to remove them. I would suggest going... Read More

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Official Response

Company Rep of Terminix® Pest Control
Thank you for taking the time to rate us, Erinlhirbour. We apologize for your recent experience that caused this rating. Please send an email to socialsupport@terminix.com so we can learn more. Please list your full service address, copy of review/concerns and the phone number associated with the account.

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kerry s
4/17/2021
If you like being lied to and aggravated this would be the place to call. customer service are liars

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Official Response

Company Rep of Terminix® Pest Control
Thank you for posting your experience! We would like to address this matter further. Please send an e-mail to SocialSupport@terminix.com. Listing your full-service address, the phone number associated with the account # and you’re Yelp! Review. We apologize for any inconveniences you may have experienced.

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Philippe P
12/29/2020
I have been a Terminix customer for years. In April 2020 I bought a pest exclusion for my house for around $1,000 and as of December 21, I still have pest in the house waking me up at night and running in the ceiling. I have a one-way trap installed 2 months ago that Terminix never came to remove (Needless to say that it didn't help) and never followed up on. I have been calling several times a week for the past month to get: 1. reimbursement since they cannot get the pest problem resolved for the past 9 months after coming at least 5 times to my house. 2. I have asked this issue to be escalated several times and nobody has called me back although I get promises that someone will... Read More

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Official Response

Company Rep of Terminix® Pest Control
Thank you for bringing this to our attention. We apologize for your recent experience and would like to help you. Please send us an e-mail at socialsupport@terminix.com. Listing your full-service address, copy of review and the phone number associated with the account?

taylorbuildingsupply
8/26/2020
ZERO customer service. I have been trying to get a hold of someone to pay for an estimate for over a week now. Can't get anyone to return my calls. They respond to FB message but then don't follow up.

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Official Response

Company Rep of Terminix® Pest Control
Thank you for bringing this to our attention. We apologize for your recent experience and would like to help you. Please send us an e-mail at socialsupport@terminix.com. Listing your full-service address, copy of review and the phone number associated with the account?

ilansofficial
8/18/2020
They charged me $1500 for a service they couldn't provide, I requested my money back and they kept hanging up the phone on me. I called Terminix because I have some issues with pest and I needed a professional company for pest control. They sent a salesperson over (Troy) to give me a quote on Monday (August 10th) and I agreed and paid $1377 for pest control and $119 for anti-insects spraying all around the house. The salesperson guaranteed that I won't have any insects for 3 months and that the pest control team will service me attic and block all entrances and clean all the dead rats from there, they will block all entrances around my house to prevent rodents and animals from entering the... Read More

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Official Response

Company Rep of Terminix® Pest Control
Thank you for bringing this to our attention, Ilansofficial. We apologize for your recent experience and would like to help you. Please send us an e-mail at socialsupport@terminix.com including your full-service address and the phone number associated with the account or call 1-800-TERMINIX

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Andrea
8/6/2020
I was very clear the only problem was clothes moths and that was what I needed service for. After I called to say I still have the same problem, I was told there is no treatment for clothes moths. I canceled the service and ask for a refund. Service Manager Dan Headrick called about a week later. He tried to tell me I got the service I signed up for. I let him know I did not. He finally said I would get a refund. I waited a week, no refund. I called him and he said he didn't know why I hadn't received my refund. He said he would "walk it over to them right now." That was Tue 8/4/20. Today is Thu 8/6/20 and I still have no refund. I tried to call him today, got no answer, but did leave a... Read More

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Official Response

Company Rep of Terminix® Pest Control
Thank you for taking the time to rate us, Andrea. Our customers and their satisfaction are Terminix’s top priorities, and we appreciate the opportunity to make things right. Give us a call at 1-800-TERMINIX so we can learn more.

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Patrick H
6/30/2020
I had them perform a one time spray at my home, which they charged me $189. The salesman who initially signed me up said to call the technician if I still have insects within 30 days after the initial spray for extra service, and I would not get charged. I texted the technician, and he did respond but never came out to my house again to spray. I still have insects that they said the treatment would take care of—the worse $189 I have ever spent.

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Official Response

Company Rep of Terminix® Pest Control
Patrick, thank you for taking time to leave a review. Please send an email to socialsupport@terminix.com so we can help resolve your concerns. We're here to help with any of your pest control needs.

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Ann B
6/30/2020
Your warranty is not worth the paper it is written on. You have done everything possible to pass the buck and avoid standing behind your product. I had a termite contract for six years. Once we discovered termites, Terminix began to come up with excuse after excuse. They ignored my phone calls. I guess they thought I would go away. I am now in process of hiring an attorney to get the damage repaired. We had been under contract since the cabin was built.

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Official Response

Company Rep of Terminix® Pest Control
Thank you for taking the time to rate us, Ann. We apologize for your recent experience that caused this rating. Please send an email to socialsupport@terminix.com so we can learn more. Please list your full service address, copy of review/concerns and the phone number associated with the account.


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