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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.


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1018 Customer Comments & Reviews

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Kris B
2/19/2018
I have a maintenance contract with Terminix to rid my house of ants and spiders. They are extremely professional. They email me the day before my scheduled visit, and directly after. I would recommend Terminix to anyone.

C. C  
Official Response

Company Rep of Terminix® Pest Control
Your feedback is much appreciated, Kris. Thanks for sharing and have a great day!

Helena B
2/19/2018
Great customer service, friendly service been with this company 2 years. Havent had a pest problem since, bedbugs, fleas, ticks, spiders, mosquitoes all gone.

C. C  
Official Response

Company Rep of Terminix® Pest Control
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!

Jeffery B
2/19/2018
I ONLY requested Termite Protection, but was told I would have Insect - Mosquito Service for 6 months... Started receiving $100 per Month bills Immediately for the FREE Insect - Mosquito Service... Canceled a couple months after realizing I was being charged for the FREE Insect - Mosquito Service

C. C  
Official Response

Company Rep of Terminix® Pest Control
Your feedback is much-appreciated Jeffery. Thanks for sharing and have a great day!

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William H
2/19/2018
I am reminded of my scheduled appointments, the tech is always on time and does a thorough job. On the rare occasions that I need additional service they will come and do a follow up at no additional charge.

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C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

D
Don
2/19/2018
They are constant professionals always call ahead, techs friendly and very thorough. We have used terminix for years never disappointed if you have a problem give them a call you won’t have that problem again. In a time where anyone with a pickup or van is in business the questions are do they know what they are doing and will they still be in business the next time you call.

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C. C  
Official Response

Company Rep of Terminix® Pest Control
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!

D
Dave
2/19/2018
Terminix has been providing a good service to us for the 16 years we have lived in our new house. Their Termidor termite protection has successfully kept any termites at bay and their annual inspections have ensured it was working. We have also used their exterior pest control, and have almost never had a pest inside the house, with the rare sighting of a bug or two. We have been very happy with the results of our Terminix service, and the access to the website for contact, service scheduling or rescheduling, and payment has been very helpful as well. Despite it being a national company, we always have a local office to call for assistance. The only reason we give it just four stars is... Read More

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C. C  
Official Response

Company Rep of Terminix® Pest Control
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!

K
Kathryn
2/19/2018
I have used Terminix for 17 years because the company and the employees are reliable, honest and their fees are reasonable. I love the technology and correspondence they provide to their clients. Terminix stands behind their service and their clients.

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C. C  
Official Response

Company Rep of Terminix® Pest Control
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!

P
Peggy W
2/19/2018
Very professional and product continues to work!!!

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C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

P
PETER W
2/18/2018
We do strongly recommend Terminix. They do their work professionally. Their personnel are well instructed and they work thoroughly. The company stands behind their work and commitments. We have been customers of Terminix for a long time.

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C. C  
Official Response

Company Rep of Terminix® Pest Control
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!

Matthew Y
2/18/2018
Don't have much to say except I'm always happy with the service. If not, I would not I wouldn't keep using your services.

C. C  
Official Response

Company Rep of Terminix® Pest Control
We genuinely appreciate it, and we’re glad to hear that you’re happy with your service!


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