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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.


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1018 Customer Comments & Reviews

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Larry T
1/23/2018
Service has been good for the several years I have been using Terminix.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for being a loyal customer, Larry!

S
Suganya
1/23/2018
I called up for roaches Problem at our home. They scheduled a inspection at my earliest convenience. Inspector came and explained how they treat the roaches and other pests and about different pest control plans they have. After I signed up I got an appointment to come and treat the roaches. Will came and nicely explained about the traps / baits. He also explained how does it work...how long it will take to eradicate the roaches...it was effective and within a week to 2 weeks I started noticing they reduced and so many got into the traps!! Overall I am satisfied Ford with their service and I recommend them to anyone who is looking for Pest Control Service...

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.

Patricia D
1/23/2018
We have had Terminix for several years and are delighted with their service. We live in the country and are always getting little critters in and outside our home. All we do is call Terminix and they promptly come out and do what is necessary to rid us of the critters. We highly recommend them. They are very dependable, courteous and knowledgeable. We will continue to us Terminix for as long as they are in business.

C. C  
Official Response

Company Rep of Terminix® Pest Control
We much appreciate this feedback, NAME! Thanks so much and have a wonderful day!

John R
1/23/2018
Terminix has been their for me when I needed it. Always on time and very professional. Team members are always so helpful.

C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for being a loyal customer, John!

K
Kalyani
1/23/2018
Great company and extremely helpful staff. I always thought that using a smaller company would give me a more personal service. But terminix even though is such a large company they provided us with extremely personal service! Both on the customer service side and the people that actually come take care of the day to day cleaning are amazing. Terminix worked with us on our budget, had the job done extremely efficiently! We love the work and the people that came to our house. Would highly recommend.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We are thrilled you shared this with us, Kalyani. Thank you and have a great day!

Maria F
1/23/2018
Helpful friendly and easy to talk to.

C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for choosing Terminix.

Yang E
1/23/2018
This here device is nice.

C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for allowing us to keep your home pest free.

Carol M
1/23/2018
Termini has worked wonders for my pest control & termite treatment. My service reps are courteous, friendly and answer to all my needs. I was able to feel free to call and have'em come over if I felt I needed extra treatment done. I 'm super happy with Terminix and crew and recommend them highly!

C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for allowing us to keep your home pest free.

N
Nadia A
1/23/2018
Always on time, very courteous, excellent results, very explanatory of the procedure done and plan of action

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We enjoy reading about the wonderful service our technicians perform. Thank you for the feedback and for being a Terminix customer.

J
Jesus V
1/23/2018
All the time your guys take care and control the house with excellent results

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for allowing us to keep your home pest free.


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