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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.


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1018 Customer Comments & Reviews

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M
Mary M
1/13/2018
Always thorough and very polite.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for allowing us to keep your home pest free.

R
ram k
1/12/2018
Very helpful. The service personnel Fernando was very helpful and courteous. He was on time as per the schedule. I highly recommended the Terminix services

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for allowing us to keep your home pest free.

Gwen T
1/12/2018
We have a small rental property which has been kept in excellent repair. The last renter did a considerable amount of damage as well as introducing cockroaches into the house. After the renter was evicted, we called Terminex to exterminate them. One treatment got rid of nearly all of them and with a second treatment they were completely gone. We were very happy with the result, as roaches can easily get permanently entrenched in a structure and be impossible to remove. I would definitely rcommend Terminex for these reasons.

C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for allowing us to keep your home pest free.

Melissa K
1/11/2018
Excellent service, very efficient.

C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for allowing us to keep your home pest free.

Debby J
1/11/2018
They were great! Came and did a very thorough job. We are very happy to have used this company.

C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for allowing us to keep your home pest free.

L
Linda K
1/11/2018
Tech was timely in notifying me of arrival time, made certain floor was covered when working in house and informed me of work to be done outside.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for allowing us to keep your home pest free.

K
Ketki M
1/10/2018
Terminix Customer Service is top quality, right from office calls to the technicians. Technicians are very knowledgeable of issues and how to resolve them quickly and effeciently. We have other vendors come knocking on our door with lower rates, but I have been using Terminix for over 10 years now and am very satisfied with the service and will not switch.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for allowing us to keep your home pest free.

Mary L
1/9/2018
Very polite and pleasant staff. They explain things well. Emails with updates as needed.

C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for allowing us to keep your home pest free.

P
Pam K
1/9/2018
I think Terminix does a great job. They are timely, professional, competitive, and betty easily to do business with

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for allowing us to keep your home pest free.

Meme M
1/9/2018
Very good at answering questions and Always on time love their customer service. I recommend them to everyone

C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for allowing us to keep your home pest free.


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