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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.


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1018 Customer Comments & Reviews

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J
James P
8/31/2017
Four and half stars. Very good service and personable

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for allowing us to keep your home pest free

J
J J
8/31/2017
Great service and on time. They did,however have to come back several times to solve the problem but i still give them a five star rating,great company.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for allowing us to keep your home pest free

D
Donna S
8/27/2017
Excellent service and no bugs since first treatment. I researched who had the best reviews before signing with terminx. So glad I made the decision to go with them

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for allowing us to keep your home pest free.

B
boisseag
8/26/2017
I've been paying for Terminix services virtually nonstop since my wife and I moved into a brand-new Florida home ten years ago. The ants and roaches moved in about the same time, and they have never entirely left. I don't know why I have stuck with this company. Service reps show up when expected (usually). They admit that ants pose a difficult problem. They set out plastic traps, place gooey bait, and perhaps do some spraying, and then for a little while, the dead ants appearing on the floor outnumber the live ones. Most recently, the "technician" did quite a lot of spraying. Within a month or so, our beloved cat grew sick and died. I keep telling myself it was only a coincidence, but who... Read More

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We have received your review. Please send us an email at socialsupport@terminix.com. along with your review, address(including city, state and zip code. We apologize for any inconveniences you may have experienced.

P
psablah2aol.com
8/20/2017
A most professional and effective company. This has been the first year that I have not been eaten alive by mosquitos. They keep you advised of appointments, arrivals, departures. I would recommend this company to anyone looking for help with mosquitos!

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for allowing us to keep your home pest free.

D
Danaking_08
8/15/2017
Not thorough at all. I have been a customer since January of this year and still have the problem after several"treatments". Very unsatisfied and considering switching to a different company.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the opportunity to address your situation. We would like to discuss your situation. Could you please send me an email at socialsupport@terminix.com. with your account information?- Lena

Christopher E
8/14/2017
These guys are fast efficient & thorough. I didn't hardly notice as he worked. The best thing however is pesky pest were Terminated with Terminex,Thanks Terminex!

C. C  
Official Response

Company Rep of Terminix® Pest Control
Christopher, I'm sorry to hear that you're not happy with your service. Could you please send me an email at socialsupport@terminix.com include your full-service address or the phone number associated with the account?- Lena

D
Donna M
8/13/2017
Initially went out of their way to assist in financing. Later to accommodate my need to continue with ongoing warranty Terminix allowed for my annual renewal to go monthly. When finally getting damage repaired the local Terminix office sprayed area of initial damage once subfloor was removed giving me the added security of new wood being treated. Just Great overall customer service in a timely manner.

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for allowing us to keep your home pest free.

Rob Z
8/13/2017
Terminex does what they promise. They get rid of the 🐜

C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for allowing us to keep your home pest free.

J
Jo
8/11/2017
Very thorough, reasonably priced to remove raccoons from my attic. Much appreciated!

C
C. C  
Official Response

Company Rep of Terminix® Pest Control
Thanks for sharing this great experience, Jo! Have a beautiful day!


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