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Fetch Pet Insurance Canada Review


ConsumersAdvocate.org Rating: 4.8 / 5 (Excellent)
122 Customer Comments & Reviews - see all comments
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Fetch is a leading provider of pet insurance in Canada and is a company dedicated to helping pet owners keep the costs of pet treatments under control. Fetch's standard plan covers new illnesses and accidents without restrictions for hereditary or congenital conditions. The company also provides a wide range of treatment options that would typically not be available in other companies' standard offers. Medications, diagnostic testing, non-preventative dental treatments, MRI, CAT Scan and ultrasound are all offered as standard as well. What's more, Fetch does not place any restrictions on older animals. Senior pets have access to the same coverage limits and deductibles as younger ones.

Fetch Canada Snapshot:

Fetch offers a fully customizable plan with annual limits of $2,500 to UNLIMITED. There are no lifetime or per-condition limits, and no age limits after your pet turns 6 weeks. You are also able to choose to apply your deductible on an annual or per-condition basis. Other notable features of Fetch plans include:

  • You can use any vet in the US or Canada
  • 70%, 80%, and 90% reimbursement options that are based on the veterinarian's actual bill.
  • Covers medications, advanced testing, and hospital stays.
  • Non-routine exam fees are covered, this includes emergency and specialist hospitals.
  • Covers medications, imaging, ultrasound, and other diagnostic testing
  • Most comprehensive coverage of dental injury and treatment of periodontal disease for all teeth.
  • File a claim online in minutes
  • AARP exclusive pet insurance provider.

Plan details

Type of contract

12 Months

Claim limit

Maximum annual payout $2,500 to UNLIMITED coverage

Deductible

$100 to $500

Claims and policy price

NO increase in premiums due to claims made

Enrollment age

6 weeks and up

Waiting period

Injuries: 5 days / Illnesses: 15 days

Out of country coverage

US & Canada only

Age limit

None

Age Caveat

Pets six (6) years or older at the time of initial enrollment will be required to have a veterinary exam within thirty (30) days of the policy inception date.

Further Details:

Fetch policies reimburse you on the actual amount of each veterinary bill minus the deductible and up to the chosen policy limit. Deductibles reset each year when the plan is renewed and can be applied on an annual or per-condition basis. Fetch is licensed in all provinces in Canada with the exception of Quebec and New Brunswick, and is underwritten by XL Specialty, an international insurance carrier with an extensive global presence and a S&P rating of A+.

Coverage Details

STANDARD COVERAGE

 

Dogs and Cats

Yes

Accidents and Injuries

Yes

Illnesses

Yes

Non-routine vet exams, including ER and specialists

Yes

MRI, ultrasound, CT Scans

Yes

Diagnostic Treatment

Yes

Prescriptions & Nutraceuticals

Yes

Dental (injuries and periodontal disease)

Yes

Surgery/rehab

Yes

Cancer

Yes

Acupuncture, stem cell, hydrotherapy, holistic treatments

Yes

ANCILLARY COVERAGE (plans w/annual coverage of $15,000 or more)

 

Behavioral Conditions

Yes

Lost pet advertising and reward

Yes

Boarding fees

Yes

Loss due to theft or straying

Yes

Death from covered illness/injury

Yes

Vacation cancellation

Yes

What’s not covered?

  • Pre-existing conditions when clinical signs were showing prior to the effective date of during the waiting period.
  • Routine Care
  • Vaccines
  • Pregnancy - Limited Coverage

Summary

Fetch provides a good mix of coverage and benefit options that makes it a solid choice if you are looking for pet insurance in Canada. Filing a claim is easy and claims are typically reimbursed within a couple of days. The company also features a number of discount options that can help pet owners make pet insurance more affordable. AARP members, Walmart shoppers, and pet parents who adopt can save on premiums, subject to approval. Fetch pretty much covers all the standard items you'd be looking for in a pet insurance provider and more. The fact that older animals are not discriminated against is a big plus, and 24/7 support, comprehensive coverage including payment of the veterinary exam fees, and great customer service are all nothing to sneeze at as well.


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122 Customer Comments & Reviews

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Jenna G
8/26/2022
All this company does is find loopholes to not pay you. They will tell you that related vet visits have nothing to do with each other so they won't have to pay out. I've had multiple cats with them for years, I've paid them thousands of dollars, I've never seen a return on my investment. I've always sworn by pet insurance, but this company has me rethinking its need.


Yves B
8/26/2022
Fetch refuse d'assurer au Québec. Y a t-il une raison particulière ? Expliquer moi pourquoi ?


D
David
8/11/2022
Complete scam artists, denying claims through the BS loopholes. Never been treated so unfairly by any company


fernsronstan
6/30/2022
I have insurance from last 4 years. This year the premium went up by 110%!


K
Karen
6/19/2022
Sadly I hoped it would be good. But made it clear they can’t help arranging payment to vet in any instance ( guess they never heard of corporate credit cards). Big rate increases, but the worst is no warning they don’t cover all provinces. I moved and they cancelled the policy. We all know how hard it is to change pet insurance companies. Oh, and they aren’t the insurance company, just the face. The real insurer is behind the scene, and May change. Beyond disappointed. Paid a fortune for years and now left scrambling and they don’t care. No idea how on earth they are #1. Oh & you still need to ensure you have $$$$$ available due to their failure to pay vets direct, which I thought was... Read More


charlton.canada
5/20/2022
About a month ago, I received a letter indicating that there would be an increase in the premium for my 3 yo dog. Upon reviewing this letter, I noticed that our rate would be increased by 65% while having no prior claims and my dog currently being healthy and without any issues. When I called to inquire, the conversation pretty much offered an ultimatum of taking the new rate or getting much much less for the same premium or cancelling the policy. This posturing from Fetch of 'see if you can get a better rate now that your dog has been with us for 3 years' was very disturbing as the company seems to prop themselves as one of the leading pet insurance companies with recommendations from... Read More


curbappealpix
3/8/2022
Not true about there being no increases in premiums due to the amount of usage. My premiums have gone from around $300 per year to well over $1,000. Since changing their name from PetPlan, customer service has taken a dive as well. I would recommend Trupanion to anyone looking for insurance for their pets.


P
peterbauer
2/14/2022
I am in canada-I talked to a rep and he said 10% off or $25 visa card does not apply in canada, You need to fix your site-it says 25 visa card-Canada only. its not the $25 but I would have been very upset if I signed up and didn't get the visa card. Its a good thing I phoned. I won't be going with you if your quote page provides inaccurate info


kirstens47
2/11/2022
WORST – STAY AWAY - I just adopted got a rescue. My dog had immediate diarrhea and I took her in immediately. My vet diagnosed it a food change issue -- obviously I rushed the new food. While I expected the meds wouldn't be covered, as it was a first visit. What I didn't expect was that a SYMPTOM - ie diarrhea - became a pre-existing condition NOT covered for the rest of her life. Diarrhea is NOT a disease as my vet pointed out -- it is a symptom that is associated with many serious medical diseases that would now NOT be covered. Tricky sons of ------. Needless to say after 2 months coverage I cancelled. Clearly they set the tone for finding any possible loop hole to NOT cover... Read More


kirstens47
2/11/2022
WORST – STAY AWAY - I just adopted got a rescue. My dog had immediate diarrhea and I took her in immediately. My vet diagnosed it a food change issue -- obviously I rushed the new food. While I expected the meds wouldn't be covered, as it was a first visit. What I didn't expect was that a SYMPTOM - ie diarrhea - became a pre-existing condition NOT covered for the rest of her life. Diarrhea is NOT a disease as my vet pointed out -- it is a symptom that is associated with many serious medical diseases that would now NOT be covered. Tricky sons of ------. Needless to say after 2 months coverage I cancelled. Clearly they set the tone for finding any possible loop hole to NOT cover... Read More



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