Healthy Paws Pet Insurance Review
3,306 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.
Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
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3306 Customer Comments & Reviews
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As pet owners, we all want the best for our furry companions, and for us, that includes making sure our dog is covered in case of unexpected health issues. Our eight-year-old chocolate lab is a beloved member of our family, and thanks to Healthy Paws Pet Insurance, we've been able to focus on his care rather than worrying about the financial side of things. We've had to use our Healthy Paws coverage twice over the years, and both experiences have been nothing short of exceptional. Their customer service team is friendly, knowledgeable, and always willing to go the extra mile. In both instances, they quickly verified our coverage and provided us with much-needed reassurance about what... Read More
Healthy paws consistently reimburses in a timely manner. In the 9 years that I've been with them, they've never denied a claim that should be paid and claims a typically paid within days. Additionally, monthly charges go up as the pets age, but the rates have never increased because of the numbers of claims. Highly recommed!
This company pays claims very quickly and fairly. They also seem to care about my dog.
Healthy Paws Pet Insurance has been an absolute lifesaver for us and our boy, Hank. They’ve supported us not once, but twice during incredibly scary times when Hank needed unexpected surgeries. The stress of seeing him unwell was hard enough, but Healthy Paws made the financial side so much easier to handle. Their claims process was seamless, and we received reimbursements quickly, which allowed us to focus entirely on Hank’s recovery. We’re so grateful for their support and peace of mind. If you’re a pet parent, we can’t recommend Healthy Paws enough—they’ve truly been there for us and Hank when we needed them most!
Healthy Paws have been prompt and professional from the start. I have 2 dogs with serious issues and I don’t know if I would have been able to treat them without Healthy Paws by our side.
Thank You!
Healthy Paws has been my pet insurance of choice for over 10yrs. My dog has had to have 2 surgeries in her 11yrs, filing a claim is super easy and they are always quick to process them. I feel confident referring friends to Healthy Paws.
Beware. They do NOT. care about you. I was with them 7 years and they canceled my policy and now asking for double what I paid with 30% less coverage since my dog is now older(still 8 years young). This is the worst situation to be in and never thought these people I’ve been faithful to would do this to me and my pet. Please look at other options.
Tim
Customer Care of Healthy Paws Pet Insurance
Official Response
Customer Care of Healthy Paws Pet Insurance
We realize there are times a policyholder's credit card used on the policy could be lost, compromised by fraud or that there may be a change in bank accounts, expiration date, etc. When an account goes into suspension due to the fact that we are unable to bill the card on file, we make every effort to keep policyholders up to date and informed about the status of their accounts and any upcoming action/changes. Multiple notices are sent via email, and a Notice of (upcoming) Cancellation is sent out via regular post as well. There is also an automatic grace period that is taken into account. However, at a certain point, and at the end of the grace period, if we do not hear back from the primary account holder (prior to the cancellation effective date) the account must be canceled. In order to be equitable to all enrolled pet parents, we cannot make any exceptions to this policy. As you stated in your review, a new enrollment will be based upon a pet's current age. We're sorry to lose you as a policyholder and hope you and your pet stay well.
The Healthy Paws Team
One hopes never to need to rely on pet insurance, but when the situation arises it is important to know that the company you chose is honest, reliable, dependable and caring about your pet. Healthy Paws is such a company. They have been there for me every step of the way when our dog required unexpected back-to-back surgeries. Their rates are reasonable, their response to questions is swift and their reimbursements are prompt. Furthermore, the process from start to finish is made clear and easy on the Healthy Paws website. We have been subscribers to Healthy Paws for 8 years and they have stood behind their promise throughout.
I can't tell you how happy I am that I purchased insurance on my fur baby from Healthy Paws. For a very modest monthly cost, they have paid thousands of dollars when she needed surgery and other services. Their response time is amazing! It really helps when you're worried about your pet, that you don't need to worry about how to pay for it. It was one of the best investments I've made.
Since we got Healthy Paws insurance for our dog at age 3 (she is now 10) she's developed epilepsy and now lymphoma. Healthy Paws has covered everything they said they would with no delay or arguments. I receive payment within a week of submitting claims. Without the cancer treatment she has been receiving, she would no longer be here. We are very grateful to be able to have more time and memories with her. One note about cost. It does go up every year but is not pegged to how much you use it. At 90% coverage, $500 deductible, and 10 years old, our monthly cost will be $219.28 per month next year. This past year it was $152.51.
Top Rated
Our Partner
- Trusted by More than 625,000 Parents
- No Enrollment or Administrative Fees
- No Maximum Annual or Lifetime Payouts
- Most Claims are Processed in 2 Days
