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Trupanion Pet Insurance Review
315 Customer Comments & Reviews - see all comments
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Trupanion is a Seattle-based pet insurance company that sells medical insurance for dogs and cats. Trupanion policies are underwritten by American Pet Insurance Company. Founded in Canada, the company expanded into the US and Puerto Rico in 2005. Trupanion offers policies that cover your pets if they get sick or injured, and also cover prescription pet foods, orthotic devices, and carts.
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I have found that Trupanion can be a helpful provider, but when they make a mistake--as they did once with me--it took me several months of repeated calls and emails to have them redo their paperwork, despite the fact that a clerical at Trupanion had miscoded some paperwork. Had I not persisted, I would have paid hundreds of dollars. Just last month they raised my premium 35%--when I telephoned to inquire, I was told this was based on my dog--an English Springer Spaniel, age [she's 8] and the cost of vets in my area, New York. In fact, office visits at my vet have not gone up. I have yet to be given an honest and credible explanation for this significant increase. When they're good,... Read More
1 People found this helpful.
I'm grateful to the helpful staff of Trupanion for making such a stressful time, for my dog Mattie and, I much easier. Prompt service is awesome. Mattie is my best buddy and am glad that with Trupanion I could afford to get him the vet services he needs. Thank you!
1 People found this helpful.
I have had a great experience with Trupanion. My dog has been sick for about two months. It took over a month to diagnose his cancer after many diagnostic scans and surgery. Its very easy to scan the receipts and submit the bills to Trupanion for payment. They have acknowledged receipt of the claims within 24 hours, and I have received payment within a week or so. Their prompt response has taken worry over the large cost of my dog's treatment out of the equation, so I can concentrate on caring for him. I highly recommend Trupanion.
1 People found this helpful.
At the worst time in my life, Trupanion was there for me! They took care of everything. When people tell me how crazy I am to have insurance for my pets, all I have to say is you have no clue how truly wrong you can be.
Me experience with my suddenly deathly ill boy and all the support and help I got through Trupanion has made me a client for life. The Ease of mind and support you get is worth every penny. Thank you is not enough!
1 People found this helpful.
Trupanion does what they say they will do. They do it quickly with no hassles!!. Never had a bad experience.
1 People found this helpful.
I have been with this insurance since I got my cats and they have always been great. However,consumer be aware,that if you use it for your pet once its sick/injured,and the bills are a lot,your premiums go up a lot,despite that the insurance claims owners will never be punished by increasing their premiums.Thats a false statement .They do go up. I enrolled one of my cats when he was a kitten. I paid $ 19.00 and was assured it would never go up. I am paying now $83.98 a month .Just want people to know.This insurance is great but comes with a huge price tag
1 People found this helpful.
Here I am sad on Xmas as TRUPANION has denied my puppy an MRI to diagnose him with a potential illness. Merry Xmas All! I have, as well as a family lawyer reviewed our TRUPANION contract signed and went thoroughly over TRUPANIONs wording and compared it to my dogs history and it does not add up to a denial claim. TRUPANION requested all notes from our vet. As my puppy has very limited history, Trupanion had to find anything- anything at all to deny his important MRI. TRUPANION found a note from my vet stating that the owner (me) asked about a behavior I was concerned about. THAT WAS IT!! Absolutely Nothing was ever diagnosed by my vet. That behavior is NOT even the reason I'm getting... Read More
1 People found this helpful.
Sadly, like so many others I was taken in by their promises ably to be left high and dry when I actually needed their help. Any symptom that is even remotely related to the claimed condition will be considered pre-existing and your claim will be denied. It doesn't matter that there was no actual diagnosis or treatment; anything in your pet's medical records that could be possibly be construed as somewhat associated to the actual diagnosis your pet receives while covered will be used against you. Unless you cover your pet from birth your claims will almost certainly be denied.
1 People found this helpful.
After paying the premium for almost 5 years. Pretty much thrown away, as cat is health. Got checkups. I am financial aid mess now. Needed to end my auto payment. Was told they can't do that. Should be laws against it
I said I would cancel hoping they would be able to help. Seems a simple request. Didn't even make a attempt to keep me as a customer. Shame on Trupanion!
1 People found this helpful.
I want to give a 1-star for honesty, but they do fulfill claims very fast, so that made it higher. My biggest issue is that they lie about "never raising rates due to your pet's age." But the fact is rates raise every year, and not a little, like 20%! They claim it's not because of the pet's age or use of the insurance, but on the "overall veterinary costs in your area." Or maybe it's because we use it (for little items, like UTI infections, etc., nothing major, but rates still go up.) What they don't know is I'm in that field across our whole state, and veterinary rates have not increased much, certainly not to more than double my original price I had started with about 6-7 years ago.... Read More
1 People found this helpful.
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Our Partner
- Trusted by More than 625,000 Parents
- No Enrollment or Administrative Fees
- No Maximum Annual or Lifetime Payouts
- Most Claims are Processed in 2 Days