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Alside Replacement Windows Review


ConsumersAdvocate.org Rating: 3.7 / 5 (Very good)
102 Customer Comments & Reviews - see all comments
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Alside is a manufacturer of sliding, replacement windows, gutters, downspouts, railing and insulation products for both homes and businesses. The company offers an extensive line of vinyl replacement, new construction, and sliding patio doors with lifetime warranty. Alside with the help of its specialists give clients the option of selecting color, design, styles and window frames. Aside from its line-up of window configurations, the company also offers a wide selection of window configuration of grid patterns and glass styles that can complement individual client taste and preference.

Services and Features

Alside has 3 major types of window products; vinyl, aluminium and wood. Wood windows are effective insulators but can be difficult to maintain due to constant exposure to the elements. It also requires caulking and painting.

Vinyl Windows have high thermal efficiency, durability and are easy to maintain. It doesn’t require painting and its sash and mainframe include several insulating materials that helps achieve maximum energy efficiency.  

Alside Horizontal Vinyl Siding products include Odyssey Plus, Charter Oak XXL, Charter Oak XL, Charter Oak, Conquest, Cypress Creek Variegated Siding, and Williamsport Colonial Beaded. Other choices are steel siding, specialty siding and vertical vinyl siding.

Alside Windows have Limited Lifetime Transferable Warranty. It covers Vinyl Mainframe, Sash Frame, Moving Part, Fiberglass screening, insulated glass unit and screen frames. Included in its warranty is repair and replacement of defective parts.

Services and Features

Eco-Friendly

✔

Energy-Saving Performance 

✔

Online Product Registration

✗

Store Locator

✔

Free Quotation

✗

Online Brochure

✔

Free Home Consultation

✗

Window Types

Sliding Windows

✔

Jalousie Windows

✗

Awning Windows

✔

Single-Hung Windows

✔

Garden Windows

✗

Picture Windows

✔

Egress Windows

✗

Casement Windows

✔

Bay Windows

✔

Hopper Windows

✗

Window Frame Materials

Wood

✔

Vinyl

✔

Fiberglass

✗

Aluminium

✔

Energy Efficient Windows

Thermal

✔

Triple Pane

✗

Double Pane

✔

Energy Star

✗

Plan Details 

Warranty

Lifetime

Installation Fee

Not Stated

Price

Not Stated

Replacement Windows at Alside

Alside goes beyond the aesthetic and provides homes and businesses s more window solution. With its ClimaTech features, Alside helps your home or business become energy efficient. Its ThermD stainless steel intercept warm-edge spacer improves thermal comfort during summer or winter. Its anti-glare helps repel heat while filtering UV rays.

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Customer Comments

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eck6652
11/27/2024
I was happy with the installation of my Alside windows and all was well until they started to fog over. I thought that my lifetime warranty would solve the problem but that's where my problems really started. My warranty claim kept being denied for lack of information that seemed to change every time I called. I sent them pictures of my windows and window tags and nothing was ever good enough. If you like windows that fog up and a warranty that isn't worth the paper its written on, Alside is your company. Warranty folks were never helpful and seemed more interested in having you jump through hoops than actually solving your problem. I'm giving up, they won, but Alside is a name that I... Read More
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Brad B
7/30/2024
Alside window warranty is a joke. I have 16 windows that failed and have fogged in 3 years. The warranty representatives have poor phone service and calls get dropped. I have been contacting Alside weekly since April 2024 regarding a claim and I am unable to get any answers. DO NOT BUY ALSIDE WINDOWS if you would like to ever use their warranty.
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cbejger
5/29/2024
I would never buy from Alside again. I have had nothing but issues with the tilt latches breaking. I also lost the gas in one window and was told I would have to pick up the window myself. The drive would have been almost a hour drive from my house to their warehouse. I feel I should not have to pick up a window especially when I paid for a whole house of new windows.
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G
Greg
10/4/2023
I am a customer of Alside Replacement Windows and I have made several warranty claims over the years. In fact, I am about to process another claim of several failed units. I can tell you that every prior claim was met with resistance; however, the key is persistence. The warranty service department, at least when my last claim was processed, was not a pleasant undertaking for the faint of heart. I consistently stated my case, over at least three phone conversations with the same representative before all of a sudden hearing your right sir. I must state to be clear that even after all of this the order was manufactured incorrectly. The issue however was able to be corrected in the... Read More
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B
Brent
8/6/2023
We purchased this large window (94" x 42") through a contractor and for a little over a year we loved our large bay window but then we came home to a crack in the window across the one corner ~3 feet long. We entered in our warranty claim and after a protracted amount of time was told that "sorry, we don't honor a glass claim and you didn't buy a glass warranty". We never even knew there was such a thing! Then, we brought in a local glass contractor who said that the window was very cheaply made and was not surprised it had cracked. In the meantime, our contractor told us he now has 2 other customers with Alside window warranty problems. So now we have to spend more $$$$ to get what we... Read More
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cstanley100
8/2/2023
We had double awning style windows installed in October, 2022. From day one, every window leaked water whenever it rained. After two visits from Alside to correct the issue our windows are still leaking. It has been 10 months and we are still waiting for a remedy.
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iveysandra68
7/4/2023
We purchased 13 windows from Alside in the spring of 2022 the very first winter we had leaks up the runner and between the check rail and also between the bottom rail of the bottom sash with ice forming on the inside of our widows along with condensation. We tried several times to get a hold of our installer, but he never responded then when he finally did (After I wrote a review on his business page) my husband took off work on 2 different occasions to meet with him at our house and on both times, he called and canceled the day of said meeting. He and a Representative from the company came and looked at the windows and he agreed they were missing parts. We filed a claim with Alside only... Read More
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hhohenner
6/15/2023
Window replaced after 4 years, on original new home build. Warranty process is convoluted, including having to provide bill of sale of home (why do they need this)? They are putting up roadblocks and being passive/aggressive to need additional information to process the warranty claim - basically doing anything possible to avoid having to acutally honor their warranty. Never will use again.
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cbehling76
5/16/2023
we had half our house replaced with Alside Windows. Since 2016 we have now had 2 seals let go and more appear to be having problems. First warranty claim was a disaster as it took 3 times to get the correct sash made for our house (1st one came with 2 locks vs 1 that our sash had, 2nd one came with Window World Lock in middle that doesn't work with the lock on the bottom sash, 3rd finally came correct). Now we have a warranty claim in for another sash that is reallt bad and found out they expect us to drive to the nearest distributer to pick it up which is 2 hours away from our house. So, yes I would stay away from any company putting these in. You pay way too much for the junk you... Read More
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rinushky0
10/6/2022
I replaced ny door and windows in 2004. They were all alside. The company that installed the product was Above and Beyond. About a year and a half, one of the exterior panel fell off. I called the owner, who informed me they were not serving Alside. He proceeded to yell at me. No wonder he is not in business. One of the windows in my kitchen turned brown between the 2 glasses. 3 years ago I had to replace 2 windows. Now, I have to repolace 2 additional windows. I have no desire to buy Alside or use their warranty. I wish someone brought charges against them.
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