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Alside Replacement Windows Review


ConsumersAdvocate.org Rating: 3.7 / 5 (Very good)
102 Customer Comments & Reviews - see all comments
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Alside is a manufacturer of sliding, replacement windows, gutters, downspouts, railing and insulation products for both homes and businesses. The company offers an extensive line of vinyl replacement, new construction, and sliding patio doors with lifetime warranty. Alside with the help of its specialists give clients the option of selecting color, design, styles and window frames. Aside from its line-up of window configurations, the company also offers a wide selection of window configuration of grid patterns and glass styles that can complement individual client taste and preference.

Services and Features

Alside has 3 major types of window products; vinyl, aluminium and wood. Wood windows are effective insulators but can be difficult to maintain due to constant exposure to the elements. It also requires caulking and painting.

Vinyl Windows have high thermal efficiency, durability and are easy to maintain. It doesn’t require painting and its sash and mainframe include several insulating materials that helps achieve maximum energy efficiency.  

Alside Horizontal Vinyl Siding products include Odyssey Plus, Charter Oak XXL, Charter Oak XL, Charter Oak, Conquest, Cypress Creek Variegated Siding, and Williamsport Colonial Beaded. Other choices are steel siding, specialty siding and vertical vinyl siding.

Alside Windows have Limited Lifetime Transferable Warranty. It covers Vinyl Mainframe, Sash Frame, Moving Part, Fiberglass screening, insulated glass unit and screen frames. Included in its warranty is repair and replacement of defective parts.

Services and Features

Eco-Friendly

Energy-Saving Performance 

Online Product Registration

Store Locator

Free Quotation

Online Brochure

Free Home Consultation

Window Types

Sliding Windows

Jalousie Windows

Awning Windows

Single-Hung Windows

Garden Windows

Picture Windows

Egress Windows

Casement Windows

Bay Windows

Hopper Windows

Window Frame Materials

Wood

Vinyl

Fiberglass

Aluminium

Energy Efficient Windows

Thermal

Triple Pane

Double Pane

Energy Star

Plan Details 

Warranty

Lifetime

Installation Fee

Not Stated

Price

Not Stated

Replacement Windows at Alside

Alside goes beyond the aesthetic and provides homes and businesses s more window solution. With its ClimaTech features, Alside helps your home or business become energy efficient. Its ThermD stainless steel intercept warm-edge spacer improves thermal comfort during summer or winter. Its anti-glare helps repel heat while filtering UV rays.


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Customer Comments

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J
Jason
3/5/2019
I was very disappointed in my Alside Mezzo windows we had 22 replacement from day one had to have somebody come out and repair the seals in the windows. They're still leaking air. Very disappointed in the quality of the windows. Would not recommend or purchase these again.
21 People found this helpful.


G
Grant
8/9/2017
We have Alside windows in our NEW home. They are poor quality windows. None of them slide smoothly and will bind when sliding. Because of that you must use two hands to operate the windows (both large and small windows). When flipping the locking mechanism the frame deflects indicating weak frame structure. Aside from the quality, the warranty service is atrocious. We have been waiting for over 9 months for our rear sliding door to be repaired properly. They ordered a replacement door over 2.5 months ago (after 7 months of contacting them). They finally made and appointment to replace it. No one showed up. No one called. We finally called in and at the end of the day they called... Read More
21 People found this helpful.


Mark M
3/8/2019
Let's get these Alside Warranty Department issue resolved people because I will cancel my additional order placed today if I don't see results by Wednesday because of these reviews. I really want to keep my order but this is really bad
19 People found this helpful.


F
Frank H
3/7/2019
For the first ten years we had no issues with our Alside replacement windows. No problem as the warranty was for life and they sent us the whole window as a replacement for the broken glass seal. However Alside will only send you the glass now.. It is up to the consumer to find a local vendor to open your window frame and replace the glass. The cost is reasonable $50 per window, however, you must pick a nice day as you will be without a window for a day. I called customer service and was quickly told it wasn't Alside problem and without 3 minutes the customer service rep hung the phone up on me. His last comment to me was "read your warranty". I was able to speak with a... Read More
18 People found this helpful.


Jeannine M
2/18/2018
We had 12 single hung Excaliber vinyl Alside windows installed 10/2007. They have been great. No problems until a few months ago when one window had a metal part break. I called our installer and he ordered the part and installed it with no charge even though labor is not covered after one year on the limited lifetime warranty. We are very pleased with the look and features and energy savings of our windows. We would highly recommend them! 2/18/18
16 People found this helpful.


K
Kathleven W
6/22/2017
We built our house in 2000 and every window has broken. Is this company still in business? We have called in the past and they sent us some replacement pieces and even those broke.
15 People found this helpful.


lrg0351
3/22/2019
The Alside warranty department is VERY difficult to to communicate with. Waiting 4 MONTHS for a response to a warranty claim. Their automated response to my initial warranty application indicated a need for additional paperwork/documentation that was already submitted with the application and in their possession. I called three times to check the status of our warranty application and received an "its in process" response. I clearly feel like the company is avoiding our claim application. Window is 25 years old and seal failed. Not feeling like the company will back up its lifetime warranty. Moving on to another manufacturer to replace our window.
12 People found this helpful.


Lazarus G
2/8/2019
Alside Mezzo Windows are GARBAGE. I just had 14 Alside Mezzo windows installed 3 months ago (12 double hung, 1 casement, and one octagon) All 12 double hung leak air between the sashes and between the sashes and frame. And so does the casement. Not only is there continuously condensation buildup on the inside of the windows when it gets in the teens outside - but even ICE buildup when the outside temps are in the zero range. I've have several calibrated hygrometers in the house - and the relative humidity levels are in the 20-30% at most. AND a have a professionally calibrated dual laser infrared temperature gun that recorded near - or below freezing temps at the corner of the... Read More
9 People found this helpful.


calvin.calvinw.williams
10/6/2018
We are extremely upset with our Sheffield Windows from Alside as they are very poor quality. The color on 4 Rich Maple windows that we ordered came in looking and matching the Soft Maple color. This is a total clash with our upscale trim. We had large window color samples from the company and the other 5 windows that we ordered with 3 completely different colors (Foxwood, Dark Oak, & White) in different rooms were well matched with the samples from Alside. The Rich Maple color is way off. Had we known this lack of color quality existed with these windows, we would have ordered from another company or installed wood windows that could be stained to match our trims. Of the 9 windows that... Read More
9 People found this helpful.


Maggie D
8/27/2018
Currently dealing with Alside warranty department. Complaint registered and approved. Parts sent. Had to get a local installer to make repair. Installer said parts are not correct for problem. Problem is design. Windows will not close at the top because the exterior vinyl retainer strip catches the window frame, preventing the window from slipping into the channel and closing completely. 8 windows same problem. Warranty requested report from installer with pictures, stated problem and solution. Waiting to see how warranty responds. Condo is on market due to close next week. Will lose buyer if no solution.
9 People found this helpful.



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