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THE HOME DEPOT® Replacement Windows Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
37 Customer Comments & Reviews - see all comments
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THE HOME DEPOT® is a home improvement specialty retailer that operates over 2,200 retail stores in the USA. The company helps customers build and improve their homes by providing a wide selection of windows installed by licensed and insured professionals. THE HOME DEPOT® also offers free virtual and in-home consultation with one year service guarantee for their windows replacement service.

Services and Features

THE HOME DEPOT® offers a wide range of windows with brands such as American Craftsman, Andersen, Simonton, and Milgard. They have a network of hand-selected, insured, and licensed local installation contractors. Free in-home consultation is provided before installation. Consumers are also given the opportunity to view actual samples and detailed explanation on the window installation process.

THE HOME DEPOT® lets customers choose from a variety of windows to match their window replacement needs.  Services come with a one year service guarantee and flexible financing options. Warranty options are backed by Lifetime Craftsmanship Warranty, Lifetime Accident Glass Breakage Warranty on selected products, and Lifetime Warranty on hardware and screen.

Services and Features

Eco-Friendly

✔

Energy-Saving Performance 

✔

Online Product Registration

✗

Store Locator

✔

Free Quotation

✔

Online Brochure

✗

Free In-Home or Virtual Consultation

✔

Window Types

Sliding Windows

✔

Jalousie Windows

✔

Awning Windows

✔

Single-Hung Windows

✔

Garden Windows

✔

Picture Windows

✔

Egress Windows

✔

Casement Windows

✔

Bay Windows

✔

Hopper Windows

✔

Window Frame Materials

Wood

✔

Vinyl

✔

Fiberglass

✔

Aluminum

✔

Energy Efficient Windows 

Thermal

✔

Triple Pane

✔

Double Pane

✔

Energy Star

✔

Plan Details 

Warranty

Lifetime Warranty on hardware and screen, Lifetime Craftsmanship Warranty and Lifetime Accidental Glass Breakage Warranty on select replacement window products

Installation Fee

Not Stated

Price

Please contact THE HOME DEPOT® for more details.

Replacement Windows at THE HOME DEPOT®

Finding a replacement window for your home project is easy with THE HOME DEPOT®. It makes searching for a trusted local contractor easy with its online search platform. Free in-home consultation, pre-screened contractors and a service guarantee ensures homeowners that help is just a few clicks away.

 

Disclaimers
THE HOME DEPOT name and logo are trademarks of Home Depot Product Authority, LLC, used under license. THE HOME DEPOT HOME SERVICES name and logo are trademarks of Home Depot Product Authority, LLC, used under license.

 

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37 Customer Comments & Reviews

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rebeccaduff959
8/1/2024
In March 2024 I entered into a $26,000 contract with Home Depot for window replacement and paid a deposit of $6,200 after being shown photos of Anderson Windows series 400 from the Home Depot website. On 6/19/24 two Home Depot employees attempted to install the windows. After removing a window they discovered the new windows were defective, having a slight tilt which led to a gap on one side of the window and an inability to open the other. They installed one new window temporarily and said they would reorder. Upon seeing the new window, I was disappointed with the amount of trim installed, which reduces the glass surface area. This was not discussed with me at the time of contract... Read More

R
Robin H
3/10/2024
Our Home Depot windows were supposed to be installed within 2 months - it took over 7 months! They mis-measured, sent them to the wrong warehouse, incorrectly told me they would qualify for an Energy Trust rebate and did not return phone calls. Their HQ in Atlanta blames the local store (Beaverton, Oregon) and the local store blames Atlanta. When THEY goof, they don’t expedite your order; your order and install date goes back to the end of the line. Go elsewhere!

Anna C
1/22/2024
It has been almost around three years since replacement. The sliding door is leaking, the original contractors are gone , and now there is an issue of finding who will fix the problem. No one seems in a rush to fix and I would never recommend Home Depot to anyone! Save your money, get someone else! Terrible product, support, and instillation!!

Andrew G
1/9/2024
How can one rate a business who hires third parties for installation a rating? The rating is 0 stars. My windows leak and they're unable to contact their 3rd party to fix the issue. They're(Home Depot) call center don't have any process for warranty complaints. AKA Lifetime warranty.. Awful business model! Would strongly recommend finding a local contractor yourself.

ajleblanc18
9/5/2023
American Craftsman vinyl dual pane select style new window is a great product and very manageable for a DIY project. Chris was an exceptional associate that found me the perfect window at Home Depot in Rochester NH. Thank you Chris and Tom

R
Ramona K
8/8/2023
I ordered windows from Home Depot in December of 2020. In february of 2021 the windows were installed without a hitch. I love my windows. The only thing I do not like is paying for everything upfront. I have read a lot of comments and the anger is, windows did not fit. There wouldnt be anger if people hadnt paid for 100% up front. You pay that, then your stuck waiting for the replacement. That wasnt my situation.

deanmiller0628
7/27/2023
Do not use Home Depot for Andersen Windows. We ordered fibrex windows for our home. 54 windows in total with a quote of 8-12 weeks until installation. On week 11, Home Depot called to tell us 13 windows could not be produced by Andersen under Series 100 and those windows had to be upgraded to series 400 and we would have to wait until 15 weeks making the time from Home Depot sold us windows until install a total of 26 weeks. And the price went up too. Awful....they don't have the presale process on what the supplier can provide perfected. Neighbors also had a terrible experience on their install. AVOID

M
melanie
7/15/2023
If you are looking to purchase replacement windows and/or doors for your home...stay clear of Home Depot. A salesperson came to the house to provide an estimate. The salesperson was very nice, professional, and knowledgeable...had no problems there. They were even able to match and beat a competitor's price. I was also sold on the fact that Home Depot offers a lifetime warranty, is a major company that has been around for decades, and wants your continued business...In other words, Home Depot will "do right" by me. Note: I was sold on the Simonton Windows...I went with the best they offered (no cheap/poor quality windows for me) December 2020: Day 1: I had two windows... Read More

J
Joanne T
12/9/2022
We ordered a house full of replacement windows in May of 2021. It is now December of 2022 in the project has finally been finished. It has been one headache after for a year and a half. I would never ever use Home Depot for a project again!! They have no communication, no follow-through, inconsistent work, and lots of broken promises. We literally talked with or worked with more than a half dozen people. Only one guy was consistent in calling us back, and that wasn't until later in the process. One team, (the team they sent to fix all the mistakes the first team made) did a good job. We were lied to, left with plywood instead of a window through the winter, and given nothing but... Read More

rhoads.cl
10/11/2022
Window replacements are junk. I have had zero luck with the window replacements Home Depot sells. They were defective after only 2 years. When getting replacements for the replacements they came defective from the factory so another re-order. Taking 8 to 10 weeks to re-order the 3rd set. COVID is not the issue, it is the defective windows being manufactured then installed by gosh who knows who that HD has hired. The regional manager has lied to us numerous times saying he wants to come and take a look at the problem, then is a no show or call back with explanation as to why he didn't even show up!! I suggest going with a local company in your area that can give you a quicker turnaround... Read More

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  • ​​​​Standard & Specialty Replacement Windows
  • Expert Installation by Licensed Professionals
  • Flexible & Affordable Financing Options
  • Trusted Brands Including: Simonton, Ply Gem, Jeld-Wen, Milgard & ProtecSure
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