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THE HOME DEPOT® Replacement Windows Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
37 Customer Comments & Reviews - see all comments
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THE HOME DEPOT® is a home improvement specialty retailer that operates over 2,200 retail stores in the USA. The company helps customers build and improve their homes by providing a wide selection of windows installed by licensed and insured professionals. THE HOME DEPOT® also offers free virtual and in-home consultation with one year service guarantee for their windows replacement service.

Services and Features

THE HOME DEPOT® offers a wide range of windows with brands such as American Craftsman, Andersen, Simonton, and Milgard. They have a network of hand-selected, insured, and licensed local installation contractors. Free in-home consultation is provided before installation. Consumers are also given the opportunity to view actual samples and detailed explanation on the window installation process.

THE HOME DEPOT® lets customers choose from a variety of windows to match their window replacement needs.  Services come with a one year service guarantee and flexible financing options. Warranty options are backed by Lifetime Craftsmanship Warranty, Lifetime Accident Glass Breakage Warranty on selected products, and Lifetime Warranty on hardware and screen.

Services and Features

Eco-Friendly

✔

Energy-Saving Performance 

✔

Online Product Registration

✗

Store Locator

✔

Free Quotation

✔

Online Brochure

✗

Free In-Home or Virtual Consultation

✔

Window Types

Sliding Windows

✔

Jalousie Windows

✔

Awning Windows

✔

Single-Hung Windows

✔

Garden Windows

✔

Picture Windows

✔

Egress Windows

✔

Casement Windows

✔

Bay Windows

✔

Hopper Windows

✔

Window Frame Materials

Wood

✔

Vinyl

✔

Fiberglass

✔

Aluminum

✔

Energy Efficient Windows 

Thermal

✔

Triple Pane

✔

Double Pane

✔

Energy Star

✔

Plan Details 

Warranty

Lifetime Warranty on hardware and screen, Lifetime Craftsmanship Warranty and Lifetime Accidental Glass Breakage Warranty on select replacement window products

Installation Fee

Not Stated

Price

Please contact THE HOME DEPOT® for more details.

Replacement Windows at THE HOME DEPOT®

Finding a replacement window for your home project is easy with THE HOME DEPOT®. It makes searching for a trusted local contractor easy with its online search platform. Free in-home consultation, pre-screened contractors and a service guarantee ensures homeowners that help is just a few clicks away.

 

Disclaimers
THE HOME DEPOT name and logo are trademarks of Home Depot Product Authority, LLC, used under license. THE HOME DEPOT HOME SERVICES name and logo are trademarks of Home Depot Product Authority, LLC, used under license.

 

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37 Customer Comments & Reviews

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A
Aziza
6/23/2021
Unfortunately, we have been waiting over 6 months to get documentation from Home Depot with details of our Window Installation project and we have still not heard back from the Sales Manager. In addition, now we need to utilize the Warranty because one of the windows is malfunctioning and isn't closing or locking and we have no idea who to contact.

rongrongzhuxian
6/12/2021
Not completely finish the installation project. I have called Home Depot several times about their unfinished project. I was transferred and transferred and then told that some one will contact me, but no one contacted me. The window exteriors have been open for bugs, dirt and rain for two months.

colanuttz
5/17/2021
How is their rating 5 stars when there are so many complaints?? We ordered windows in February and the installer came out in April just to say that they ordered incorrect sizes. No call from HD since. I have tried calling twice but no return calls. I will get an attorney if I need just so we can get our $2200 deposit back!

S
Sandy S
4/28/2021
Ordered windows and patio doors in September. Windows and doors were installed in January. We are almost in May and I have still not received the screens or the locks for the patio doors. The worst part of that is I call and leave messages and no one gets back to me.

Gregory K
4/7/2021
New Windows from Home Depot was the worst experience, No Service or call backs. took 6 months to get & I'm still missing a screen. DONT USE THEM!

K
Kat
3/13/2021
We paid to have new windows in November of 2020, its mid March of 2021 and we are still waiting for our windows to be installed. Our house is less than 900 sq ft so there aren’t that many windows. I feel Home Depot ripped us off after we signed the contract 🤬

F
Frank K
12/4/2020
We had a great experience with Home Depot. from the first in-store conversation, the sales experience (very knowledgeable and NO pressure), the price (much better for the same product from the top "name brand"), the installation (flawless), the final appearance and added comfort. Best warranty, lifetime really means lifetime! Highly recommend

shlozada67
10/15/2020
We had nothing but problems and broken promises with Home Depot. We replaced sliding glass doors and windows. They were expensive because they were oversized however the salesman sold us on the belief that Home Depot stands behind its products and want repeat customers so although they are a large box store they care about the consumer. We should have known better. Home Depot called on the day of the installation to check how the install was going and however the installers never showed. All the sales person could say throughout the entire process was that Home Depot is well within the contract. Once the installers showed up they wore no mask. An hour and half later one is jumping out... Read More

Kim W
10/9/2020
I have had nothing but problems with the Home Depot windows and doors people. On Sept. 1 we met with a salesman to order windows. He returned Sept. 2 to complete the sale. On Sept. 4, the "official" measurements were completed. We were told 28 days was the timeline. I called the salesman for an update on Sept. 25, and he claimed he never met with me. I have 3 sales receipts, a bill from the credit department, and the jobs are listed on their project website in my name! After talking with his manager, I was told the windows and door would be in the following week. After 2 weeks, I called again. Now it will be "several" weeks. But the website indicates that some of the windows have not been... Read More

calisparkz2
9/9/2020
Do not buy Milgard windows through Home Depot! We had our entire upstairs replaced by Home Depot using Milgard Tuscany series, 9 windows at a cost of over $7200! We have 28 windows in our house and was replacing in phases, when we went to call to start the second phase they told us they hadn’t saved all our measurements, this after someone was at our house for over 4 hours! So I contacted Milgard directly and had someone come and measure the remaining 19 windows, well I was completely speechless, to replace the remaining 19 windows was $7900! Almost what Home Depot charged us for 9 windows! And the direct quote from Milgard included all our largest windows! Home Depot completely ripped... Read More

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  • ​​​​Standard & Specialty Replacement Windows
  • Expert Installation by Licensed Professionals
  • Flexible & Affordable Financing Options
  • Trusted Brands Including: Simonton, Ply Gem, Jeld-Wen, Milgard & ProtecSure
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