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THE HOME DEPOT® Replacement Windows Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
37 Customer Comments & Reviews - see all comments
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THE HOME DEPOT® is a home improvement specialty retailer that operates over 2,200 retail stores in the USA. The company helps customers build and improve their homes by providing a wide selection of windows installed by licensed and insured professionals. THE HOME DEPOT® also offers free virtual and in-home consultation with one year service guarantee for their windows replacement service.

Services and Features

THE HOME DEPOT® offers a wide range of windows with brands such as American Craftsman, Andersen, Simonton, and Milgard. They have a network of hand-selected, insured, and licensed local installation contractors. Free in-home consultation is provided before installation. Consumers are also given the opportunity to view actual samples and detailed explanation on the window installation process.

THE HOME DEPOT® lets customers choose from a variety of windows to match their window replacement needs.  Services come with a one year service guarantee and flexible financing options. Warranty options are backed by Lifetime Craftsmanship Warranty, Lifetime Accident Glass Breakage Warranty on selected products, and Lifetime Warranty on hardware and screen.

Services and Features

Eco-Friendly

✔

Energy-Saving Performance 

✔

Online Product Registration

✗

Store Locator

✔

Free Quotation

✔

Online Brochure

✗

Free In-Home or Virtual Consultation

✔

Window Types

Sliding Windows

✔

Jalousie Windows

✔

Awning Windows

✔

Single-Hung Windows

✔

Garden Windows

✔

Picture Windows

✔

Egress Windows

✔

Casement Windows

✔

Bay Windows

✔

Hopper Windows

✔

Window Frame Materials

Wood

✔

Vinyl

✔

Fiberglass

✔

Aluminum

✔

Energy Efficient Windows 

Thermal

✔

Triple Pane

✔

Double Pane

✔

Energy Star

✔

Plan Details 

Warranty

Lifetime Warranty on hardware and screen, Lifetime Craftsmanship Warranty and Lifetime Accidental Glass Breakage Warranty on select replacement window products

Installation Fee

Not Stated

Price

Please contact THE HOME DEPOT® for more details.

Replacement Windows at THE HOME DEPOT®

Finding a replacement window for your home project is easy with THE HOME DEPOT®. It makes searching for a trusted local contractor easy with its online search platform. Free in-home consultation, pre-screened contractors and a service guarantee ensures homeowners that help is just a few clicks away.

 

Disclaimers
THE HOME DEPOT name and logo are trademarks of Home Depot Product Authority, LLC, used under license. THE HOME DEPOT HOME SERVICES name and logo are trademarks of Home Depot Product Authority, LLC, used under license.

 

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37 Customer Comments & Reviews

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jgmichaud60
7/8/2022
Don't buy from Home Depot. Waited 7 months excuse after excuse. Finaly came 7/5/22 & only a partial. Waiting on big picture window, did not arrive yet. My thinking it was broken in transport. Installers chipped 2 windows when putting them in. Called Corp. Headquarter to complain & Home depot window department never called back. Might have to get a lawyer just to fix warranty windows. Never buy Home Depot again.

R
Ruth
6/20/2022
Don't buy windows from Home depot! We purchased Milgard windows in August 2021. Wasn't installed till January 2022. Two screens for our front window was missing. The guys that installed the windows didn't tell us that they was missing. They also cracked and chipped the Harding siding on another window, that we paid to have the out door window trim replaced when they installed the new window, do to water rot. They just tried to fill it with window chalk. They just cleaned up and left. And bugs was coming in the house. Upon trying to figure out where they was coming from, discovered that each window has a hole in the bottom of the window where they are interring. That hole also lets in the... Read More

M
Mike O
5/5/2022
Go somewhere else for your windows . I have been banging my head against a rock for almost a year and still have an incomplete install . Siminton windows suck . Home Depot install dept. measured my windows wrong . They broke a window during install . The windows leaked air . My curtains were actually blowing inside my house . Their solution was to caulk . I am still waiting for broken window replacement. They scheduled then canceled 10 minutes before install . GO SOMEWHERE ELSE FOR YOUR WINDOWS . And then if you get angry they just hang up on you . They don’t care once they get their money . I see now why they collect their money first ..

nena721
2/2/2022
The issue is calling the warranty department. You get NO WHERE. You call about an issue and they don't call you back. When they do come to check out the issue, they tell me there is no issue. Now I have a rotting window with soft moist wood. No ONE calls back from the warranty department. I call everyday and everyday I am told someone will call. NO CALL.

mandyleecarey
1/18/2022
I ordered 14 Anderson windows and 4 patio doors, It's been a year and a half and I still am missing 3 screen for my doors and one window was ordered with the wrong orientation (twice) so I still don't have the correct window. I spent $28K. The install job is not what I was expecting. For the doors they measured so imprecisely that there was over 5 inches of space between the door and the top that they tried to throw trim on to make it look decent. I had to have another contractor fix this for 3 doors. All the windows don't fit well so they put this trim on the inside of all windows, many screws are missing. I would never order windows from the HD again and wish I could get my project... Read More

jhof4274
11/26/2021
This project is a disaster. Ordered in August. Scheduled 11/22. Installers showed up at 1pm started at 2, and finished at 4 with only 4 of the 6 windows partly installed. In the process, they have damaged my walls, window frames (inside) and then demanded we be flexible with them and allow them to return on Thanksgiving or Friday. Now we are prisoners and have to forfeit our holiday because of this incompetency.

S
Shelly
11/18/2021
We ordered one double window replacement the first of May. In June, the install was cancelled 45 minutes before the appointment through a text message, windows weren’t in. Windows arrived with a broken sash.told in July the sash was on order and they were getting a status. Found out in September the sash had not been ordered at all. It’s now the end of November….have been told for a week the sash is on a truck but no one knows where it is. Not sure whether to just cancel at this point or not. The frustration has been horrible and communication is awful, will never do anything with them again.

ejthielk
9/13/2021
I ordered windows and paid a 25% deposit. It has been on scheduling nightmare after another. After wasting a lot of my time and not showing up on 2 different scheduled install dates, finally cancelled my order and got my deposit back. There is a a huge disconnect between the sales people , the scheduling department, and the many sub contactors that they hire to do their installs. No one knows what's going on, I dealt with 3 managers of different departments and they still couldn't get it right. Based off of the other reviews I'm glad I cancelled my order, sounds like neither the windows nor the installs are of quality. Steer clear of any type of construction installation service... Read More

saket07076
8/1/2021
HOME DEPOT ARE THE BIGGEST SCAMER ON EARTH. I ORDERED 12 WINDOWS FOR MY HOUSE THAT AMMOUNTED TO ALMOST 18G . THE SALES PERSON SHOWED ME TOP OF THE LINE WINDOWS BUT WHEN THE WINDOWS CAME IN A YEAR LATER THEY LOOKED HORRIBLE AND FULL OF DEFECTS ( ANDERSON 400 SERIES) AND NOT THE SAME WINDOWS I WAS SHOWEN WHEN THEIR SALESMAN SHOWED UP TO MY HOUSE. IN ADDITION THEIR INSTALLER WANTED TO RIP OFF ALL MY NEW SIDING AND HE WILL NOT GARANTY EVERYTHING WILL GO BACK IN PLACE. HOME DEPOT STAFF HARRASSED ME FOR NOT ACCEPTING THE WINDOWS INSTALLATION KNOWING THEY WILL DISTROY MY NEW SIDING AND WINDOW NEW TRIMS. THEY TOOK MY 5G DEPOSIT AFTER THEY HARRASSED ME. I AM TAKING THEM TO COURT AND CHARGING THEM... Read More

john.agellon
6/29/2021
Several years ago I had home depot install windows in many rooms. They used Farley windows. One by one, each of the windows has lost its seal and fogged up. The windows are "lifetime" warranty. Farley windows will not communicate with customs directly and require you to go through home depot. Its been 14 months of calling home depot customer service and then going and wasting time standing in the home depot windows/doors department and no one there cares to help. Home depot does not care and there is no mechanism to get any help. There is no place where a complaint can be made either.

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  • ​​​​Standard & Specialty Replacement Windows
  • Expert Installation by Licensed Professionals
  • Flexible & Affordable Financing Options
  • Trusted Brands Including: Simonton, Ply Gem, Jeld-Wen, Milgard & ProtecSure
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