National General RV Insurance Review
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41 Customer Comments & Reviews - see all comments
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National General Insurance Company is a property and casualty insurer founded in 1920 in Winston Salem, North Carolina.
As one of the largest automobile insurance companies in the United States, National General offers a variety of insurance products, including personal auto, RV, motorcycle, and commercial auto insurance, with 24-hour claims processing and highly-rated customer support.
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41 Customer Comments & Reviews
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I did my very 1st Insurance Claim ever with National General on my RV Motorcoach. I am guessing that since I portrayed to them as being a "Novice" in this area of expertise, they took advantage of it. They did cover the 3 items that I only knew that were damaged due to bad weather. The expert mechanic, to whom, I took my Motorcoach to do the repairs explained and brought it to the Appraiser's attention, during his inspection of the damages, that he had discovered a "RUST" damage on the interior upper part of "ALL" of the Exterior Compartment doors? It was not like that before the bad weather? Of course, National General denied to cover this problem. So, this will diminish the value of my... Read More
On May 10, 2018, I was involved in an accident with my 5th Wheel trailer hitting a cement post outside the gate of Notchy Creek Rv Campground in Vonore, Tn. The damage that was done was the rear cap was almost completely torn away. It was towed Chilhowee Rv Center the closest Winnebago dealer/certified Winnebago repair shop in Alcoa, Tn. It has been sitting at the Chilhowee Rv Center in Alcoa, Tn. for seven weeks now. To date, I have received repair estimates from both the body shop and National General. At the moment there seems to be not only a $ 6748.42 difference between the two but both sides are currently deadlocked and refuse to work with one another. There has NOT been... Read More
I'm a full-timer in Melbourne, Florida, and National doesn't even write a policy for this zip code. I leave when a Tropical Storm threatens
They Suck
They refuse to pay they Are tighter than a frogs butt. They hold you hostage. They make you have to take them to court to make them pay.
Why they are given #1?
look at all the bad reviews!!!
One of the worst rv insurance company's out by far. My 5th wheel had a power surge it burnt up a lot of things in the camper including the ceiling they gave me a line of BS why they would not cover the claim. BUYER BEWARE!
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Caleigh B
Content Marketing Manager of National General RV Insurance
Official Response
Content Marketing Manager of National General RV Insurance
We are so sorry to hear about your RV, Robert. We'd love to take this offline, however, to discuss your case further. Is there an email or phone number we can use to contact you?
This company is the worst. I paid cash for a year of coverage on my 24' Gulfstream Vistacruiser mini Class C. Shortly after the policy was initiated I tried calling the agent that sold me the policy and his phone was disconnected. National General, after 4 hours of trying to contact them ( I had to finally call their claims line) was supposed to set me up with a new agent. That never happened. My policy expires tomorrow and I finally got a call from them. They transferred my call to an insurer in my area (I'm staying at my mother's house) and he couldn't even find my policy per the information that is on my insurance policy. I'm going to be living full time in my RV as I travel the... Read More
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Caleigh B
Content Marketing Manager of National General RV Insurance
Official Response
Content Marketing Manager of National General RV Insurance
Robert, we regret to hear about your experience. We did experience technical issues last month, which briefly affected our phone system. We are otherwise always available to our customers to answer questions and encourage you to give us a call and we'll get back to you just as soon as we can. And while we know we can't please each and every customer, we're proud of the 92% customer satisfaction rating we've earned, and would love to improve your experience going forward.
2nd Year without any claims or accidents and increased and yearly premium increased 35%..
The customer service reason is that it was its yearly company correction.
So did everyone that had a auto policy in the US get a 35% increase also?
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Caleigh B
Content Marketing Manager of National General RV Insurance
Official Response
Content Marketing Manager of National General RV Insurance
John, we regret to hear that your rates increased. The rates that customers pay are determined by a number of factors like a change in driving history, a move, so on and so forth. We always strive to offer savings and discounts, though, and would love to work with you to lower your monthly premium, if possible. If you're interested, we encourage you to give your National General agent a call.
I just learned by accident that if my RV is under the storage status of National General's insurance policy, and a hurricane is "in the news," my policy is placed under moratorium, meaning that it can't be switched to out-of-storage status, meaning you have no collision or liability coverage. But policy holders aren't notified that they aren't covered, which contradicts Good Sam's advice that evacuees from a hurricane should take their RV. If you take it out of storage on the weekend like I did and you call to leave a message (no humans around on the weekend) that you want to be switched from storage status, you're driving your RV illegally, without liability or collision, and at great... Read More
How can they have a 10/10 rating when all of the reviews are Terrible?? Just learned that they are no longer writing new policies in Arizona. Wonder if that means they are facing some legal action(s)? One can only hope!
NGIC denied my claim for water damage caused after driving through a severe thunderstorm. It took close to 3 months for them to deny the claim, clearly it was a loss caused when water entered one of the rear, top running lights on the Airstream. I could go on for pages about the information I provided their claims representative, not to mention the service provider who was to do the repair. NGIC is a fraudulent company that has employees to twist the truth, am being kind, and lack even the basic customer relations and communications skills. I would NOT renew my policy if they offered it to me for free. If you have them, drop them, if you don't look elsewhere.
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Caleigh B
Content Marketing Manager of National General RV Insurance
Official Response
Content Marketing Manager of National General RV Insurance
Chandler, we're sorry to hear about your RV. We hate to hear that you incurred any kind of loss. We cannot, however, comment on any of the specific details provided in your review as that's confidential claims information. We can assure you, though, that we thoroughly review each claims case before making a determination. And if ever you have any questions, we encourage you to contact your claims agent directly. Thanks again, Ed.
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