Acorn Stairlifts Review
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31 Customer Comments & Reviews - see all comments
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Established in 1992, Acorn is a leading company specializing in the manufacture and installation of stairlifts. The company offers a free, in-home survey and quote valid for 12 months. The stairlift itself can be installed in a few days or as fast as the next day. Acorn’s innovative practices and attention to quality have paved the way to it exporting stairlifts to over 80 countries worldwide.
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31 Customer Comments & Reviews
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We installed a stairlift on Jan 19, 2021 for my 90 year old father in law. We have had multiple issues with it stopping....error code F6. We were told the first 2 times to just use the crank and wind it. And I might add it took a minimum of 4 days for anyone to call us back. This time, after no response back and after researching, I discovered there is a switch we need to turn off when cranking...no one ever told us that before! And my research said this is a code a technician needs to come out for. My father in law is 90 years old. We are not always here to be able to assist him if the chair stops. What happens if he should fall and break a hip, his leg, hit his head????? I... Read More
Chair constantly breaks. Call customer service and they give you a 2 week window. Call and request manager callback and nothing. Terrible company. Very sorry my mother used them. Now my mother is stuck upstairs. Cannot even get downstairs to her walk in shower.
I also wish I had read these reviews. Was given misleading information and was not told about purchasing warranty.
I wish I had read these reviews before buying the stairlift. When I asked questions, the answers, while not outright lies, were deceptive and misleading.
I should have read some of these reviews before but a friend in NJ had good experience with them.
Our lift was installed 3/12/2020 so far 3 repairs
M 1st mechanic very arrogant. 2nd seem to know what to do as was 3rd. Forget the salesperson once he, Andreas, made the sale good bye not a follow up call or response to text. Last Svc call took 3 days to come. My wife has MS & this lift, btw we had a chairlift for 20 yrs & never encountered such BS.
I could go on but it’s pointless I guess we’re stuck with it. PLEASE DO YOUR HOMEWORK not like me
If it was possible, I would leave -(minus) stars. This company is hungry money, they asked me for $250 only for the technician to come, my question was: why it is so expensive the technician will come by helicopter???
the annual service costs $600, the same cost for air flight ticket to visit Europe. Do not make business with them they do not have compassion with the price
UPDATE acorn came out and made it right they went above and beyond to make it right good job
you are hot to get the 12000 but not so much on servicing i have been about 2 months trying to get m yearly service call i am told call in a few weeks if you look at the chair it beeps you are real hot to try and get me to give you almost 800 for a year warranty in fact pushy and i would do that why when can not get a call now on it never would i tell anyone about you
If I could leave zero stars, I would. We purchased our Acorn Stair life 3 years ago, and paid $10,000 for it. In that three years, we have had to have service on it 4 times. The first time was in the 1 year warranty. After that, there was a $250 charge per service call plus parts. The third time we had service was 3 weeks ago, paid $250. It broke down last Friday and we could not get a service tech out here until Monday, which is earlier than previous visits. Usually they don't come out til Wednesday. I called the CS department on Friday explaining the numerous problems we've had with their product and how ridiculous it is that they take so long to service the chair. I asked to... Read More
Purchased a curved stair lift from Acorm three years ago. There have been seventeen service calls on the chair for a variety of reasons. The service department cannot come very quickly. It usually takes at a minimum three days. They have replaced some of the same parts more than once. The technicians are always polite and try to be helpful but they are not very well trained. I pay for a deluxe service contract yearly and due to the number of service calls and replaced parts I at least am getting my monies worth. A curved stair lift is very problematic and feel I was never told upfront that there may be problems. i cannot endorse Acorn in any way.
Not a good company. It is going to cost you $$$$$ constantly. There expensive annual contract is not an option since it will break down constantly and it costs a lot of money for calls. Look into other companies.
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- 20 years providing stairlifts in the USA
- Next day installation
- Comprehensive 12-month warranty
- Carries a maximum weight of 350 lbs.
- Arthritis Foundation’s Ease-of-Use Commendation
