Acorn Stairlifts Review
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31 Customer Comments & Reviews - see all comments
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Established in 1992, Acorn is a leading company specializing in the manufacture and installation of stairlifts. The company offers a free, in-home survey and quote valid for 12 months. The stairlift itself can be installed in a few days or as fast as the next day. Acorn’s innovative practices and attention to quality have paved the way to it exporting stairlifts to over 80 countries worldwide.
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31 Customer Comments & Reviews
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DO NOT buy Acorn chair lift
MY two year old one they told me to throw in the garbage
horrible customer service
Seniors be careful
Please thank Tim McGuire for his excellent ability to guide us through the purchase of our new curved chairlift. We built our house two years ago. We finished the basement to accommodate my mother-in-law should she ever need to live with us (wide doors, walk in shower, etc. best lake view in the entire house). She contracted COVID while visiting us almost two years ago. After we nursed her back to health, she never left. She refused to live downstairs and stayed in the main house taking up 2 quest bedrooms. After multiple strokes, physical therapists, care givers, all interrupting our lives, we finally gave her a choice of 1st floor or nursing home. She now is the happiest she has been in... Read More
Frank here in Fort Myers is without a doubt the best technician I have ever had service for our Acorn stairlift
Rick Dorian
Fort Myers
A salesman arrived exactly as scheduled and was very nice and friendly. He took all the dimensions and info necessary to build our stairlift. He also left me with a sheet where he needed 4 measurements to properly build the seat to accommodate my wife. I've been trying to call the number on the sheet for two weeks and all I get is a recording stating that they are experiencing high customer volume and to wait. I've waited for 30 minutes and no one every answered. I also tried calling every other Acorn number on the internet including their factory in Florida with no answer or was placed on hold with no answer. There has to be someone at that company but customer service doesn't seem to be... Read More
After only a few months the chair isn't running smoothly at all. There's multiple spots where it seems like the chain is slipping. We have called 5 times over the past 7 days and every time you sit on hold for 15-20 minutes and then prompted to leave a message and NOBODY ever calls you back. We spent almost $4K on this lift which up until now has been great, but the level of service from the company leaves much to be desired. I'd recommend researching a little further before deciding on Acorn unless its last or only option.
This review speaks to customer service only. It is almost nonexistent.
Getting through to anyone has taken close to 48 hours. Getting an appointment within a reasonable period of time did not happen. If they do come when they say the chairlift will have been inoperable for 5 days. So much for 24-7 service support. As for the chair lift itself it has broken down twice in a 6 month period. I also am sorry we did not read these reviews before purchasing.
I have been waiting 2 weeks for a technician to come fix a foot rest problem on my mom's Acorn stair lift. I received an appointment 9 days from when I first called and no technician showed up. I called and they said they had technical difficulties and our appointment wasn't in the schedule. They said they would call with an appointment 4 days ago and they still have not called back. I called today and they said someone would call but they don't know when. My mom is 85 years old in a split level house. This chair allows her to live in her house. Her chair keeps getting stuck. We pay for the "platinum" upgraded extended warrantee package to get help when she needs it. They have no problem... Read More
Very professional and courteous. Sales and installation were done in a timely manner. I am so thankful for my chairlift. It has made life easier. I would recommend it to anyone.
To get hold of support is pain. We had this chair installed just three months ago and scratches the rail and makes loud noise. Seat is not comfortable and constant worry if my parents 87 and 85 years may fall. Now after reading other reviews, I am really worried and seems we made a bad choice.
I purchased my stairlift this January. Some minor problems but overall happy with the chairlift However Acorn's claim of 24-7 customer service is almost a joke. It is a customer service line. They can not advise you in an emergency but will make an appointment for service in usually 2 weeks. They promised at the time of sale that if chair became inoperable they wouldn't leave a customer stranded. They would send some one out within a few days after all if it wasn't a safety issue for me I wouldn't ave bought the thing in the first place. Buyer Bewre
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- 20 years providing stairlifts in the USA
- Next day installation
- Comprehensive 12-month warranty
- Carries a maximum weight of 350 lbs.
- Arthritis Foundation’s Ease-of-Use Commendation
