Generali Global Assistance Travel Insurance Review
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106 Customer Comments & Reviews - see all comments
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Based in San Diego, California and founded in 1963, Generali Global Assistance provides travel insurance, travel assistance services, identity theft resolution services, and risk management.
The company's services are accessible anywhere in the world and they maintain a BBB accreditation of A+. Generali Global Assistance operates as a subsidiary of Europ Assistance Holding S.A. and their travel insurance business evolved from CSA Travel Protection.
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106 Customer Comments & Reviews
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Trying to reach and speak to someone at this establishment is 95% impossible...including response via email. I have called repeatedly only to be placed on hold for longer than an hour listening to music, then disconnected. In late March, after constant calling, it was a miracle that someone returned my call. I was told I qualified for a refund because 2 in my party lost their jobs and as instructed, I immediately filed the claim with all requested documents on March 30th. Next after a two week period I would try calling, because online there was no status update. Again by miracle I finally spoke to a representative on June 28th, who stated there was no record of my filing and... Read More
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
We are very sorry for your experience thus far. Your claim has been received and assigned. Under normal circumstance, the process can take up to 30 days, however, this timeline may be extended due to the current volume we are experiencing. You should be hearing from our team soon.
Your denial of my claim just shows that everyone else associated with my planned trip stood up and did the right thing even though a Pandemic wasn’t in their normal scope or policy, while you as the insurer copped out and hid behind your inadequate policy coverage. Essentially you sold me a totally worthless policy and kept my money. The least you could have done is refunded my money for Pandemic not being covered---like I was suppose to know it was going to happen and bought the policy regardless. Wow! You have just lost a customer for life and being a resident of a 6800 residence retirement community with thousands of travelers taking multiple trips a year, I will be sure to post... Read More
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
We’re sorry the coverage you purchased on TravelInsurance.com didn’t meet your expectation. As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. Generali Global Assistance plans do not offer coverage if you cancel your trip due to fear of traveling due to Coronavirus, unless you added Trip Cancellation for Any Reason coverage.
It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance.
We remain focused on supporting you and fully understand why many travelers are choosing to postpone their trips until more is known about the spread and impact of COVID-19. Therefore, we are, as a special accommodation and in the interest of serving our customers in this crisis, allowing customers who were to depart on their trip between January 29 and June 30, 2020, to receive a voucher in the amount of the insurance that you paid.
This company has failed to even contact me about a claim I filed over 42 days ago. Our company shut their doors and we needed to file a cancellation claim. I have uploaded all information. The claim has not even been assigned a claims representative.
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
Hello Laurinda. I'm very sorry for the delay. Under normal circumstance, the process can take up to 30 days, however, this timeline is extended due to the current volume we are experiencing.
We understand your claim has now been paid. We appreciate your business.
Generali sold me a trip insurance policy on Jan. 24, when you know their actuaries knew COVID was a looming threat. They should never have sold me this policy, and stopped selling the one I bought shortly after I bought it. I get that standard insurance policies don't cover for COVID, but Generali then completely invalidated my insurance policy in an email on March 19 because of the pandemic. Invalidating my policy means I can't file a claim, right? I couldn't reach anyone on the phone, so I took to social media to complain, after which one of their execs called to tell me I was eligible to apply for an "exception request" to get a refund because I don't plan to, and actually... Read More
Don't waste your money on this travel insurance. I bought travel insurance through their subsidiary, CSA.
My flights were canceled due to flight reductions resulting from COVID 19.
The company has refused to refund my money and has only offered to give me a credit for the price of the insurance in the form of a voucher for future travel. This is even more meaningless as I will not be traveling anytime soon and I certainly would not by their travel insurance again.
Claim 20027974-01
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
We’re sorry the coverage didn’t meet your expectation. Similar to other types of insurance you may have, travel insurance doesn't cover everything. Coverages are listed in you policy’s Description of Coverage/Insurance Policy and our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason.
While there are many covered reasons in our plans, unfortunately, cancellation of an event is not a covered event under this policy.
The DOT recently announced some guidelines on airline ticket refund obligations. Please visit this site to see if you are due some accommodation: https://www.transportation.gov/sites/dot.gov/files/2020-05/Refunds-%20Second%20Enforcement%20Notice%20FINAL%20%28May%2012%202020%29.pdf.
This is the parent company of CSA Travel insurance - offered through VRBO. This company refused to refund a single penny of my canceled vacation costs after being forced to cancel because of COVID19. Why do we purchase travel insurance, if not to cover unexpected things like COVID????? in the refusal letter, i was told that canceling due to COVID or fear of infection was not a covered reason to cancel and therefore they refused my claim. What about "stay at home" orders????????????? EXTREMELY disappointed in VRBO for promoting this disreputable company.
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
We are sorry to hear the Vrbo plan coverage didn't meet your expectations. We design our plans with today's travelers in mind, keeping the cost within reason and providing coverage for the main reasons you may have to cancel. Unfortunately, like other insurance plans you have, travel insurance cannot cover everything. The plan you purchased includes a variety of covered events under which we can may provide coverage if you are forced to cancel your trip, but it does not cover pandemics or epidemics.
While you may have already reached out to your Vrbo host, you may want to revisit their site as Vrbo is asking their hosts to apply refunds and credits. In the event that your host won't comply, Vrbo is waiving fees and we are offering reuse of your policy. Please visit https://help.vrbo.com/articles/What-can-I-do-if-my-reservation-is-affected-by-the-Coronavirus and generalitravel.com/voucher
This company denied our claim for down payment reimbursement for a trip cancelled due to the pandemic. The reason for a valid claim had to be an "enforced quarantine". Never mind that nothing is open at our destination (restaurants, bars, parks, etc). READ THE FINE PRINT! Coverage always favors the company ... not you. Will probably never buy travel insurance again. Not worth the paper its written on.
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
We are very sorry the coverage didn't meet your expectations. Unfortunately we are unable to find a claim under your name and city/state. Coverages do vary by plan purchased.
This company is terrible. I called to cancel my insurance because the airline/cruise companies cancelled the trip due to the covid-19 pandemic. I have sent emails (no response). When you call, you never get to speak to a human being. I was finally told by a recording that my policy could not be cancelled. The recording became garbled when the supposed reason was given. I won't be using them again. Go with a reputable company. I would give a negative rating if possible.
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
Unfortunately, we were unable to locate a policy based on your name and city/state as noted. Please reach out to us at marketing_ecommerce@generalitravelinsurance.com as we'd like to help.
you can not get any customer service. I have called and left a phone number twice when they were still providing that option, I have sat on hold at least three times for long period of time only to be disconnected by them, and I have written at least three emails with a simple request. I am immunocompromised and cancelled my trip to Hilton Head too late to get a refund from VRBO. I understand them not covering the insurance not covering covid but all I need from them is a letter stating it will not be covered so I can file with my credit card. But I can't get that--no money from them just assistance. But no one will respond. Will I ever use them again, no way.
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
Hello Patricia. I'm very sorry for the delays you experienced. We are certainly in an unprecedented time and are doing everything we can to answer all customer inquiries. To receive a claim denial, you must file a claim. Based on the type of purchase you made, you may do so online at https://homeaway-travel-us.eclaims.csaclaims.com/.
I paid $3,839.50 for a condo in New Orleans and had to cancel and even had a note from my doctor. This happened last month during the Coronavirus and they only want to give me a voucher for $236.13 which is BS. I called early last month and was told on the phone they may not be able to honor the policy because it was purchased after January 29 and I should have known about the virus. We DID NOT know about the virus and neither did they because they sold me the policy! Legal counsel has been contacted! NEVER WILL I PURCHASE INSURANCE AGAIN NOR WILL I RENT FROM HOMEAWAY!
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
We're sorry the coverage didn't meet your expectation. We design our plans with today's travelers in mind, keeping the cost within reason and providing coverage for the main reasons you may have to cancel. Unfortunately, like other insurance plans you have, travel insurance cannot cover everything. The plan you purchased includes a variety of covered events under which we can may provide coverage if you are forced to cancel your trip, but it does not cover pandemics or epidemics.
While you may have already reached out to your Vrbo host, you may want to revisit their site as Vrbo is asking their hosts to apply refunds and credits. In the event that your host won't comply, Vrbo is waiving fees and we are offering reuse of your policy. Please visit https://help.vrbo.com/articles/What-can-I-do-if-my-reservation-is-affected-by-the-Coronavirus
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