Generali Global Assistance Travel Insurance Review
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106 Customer Comments & Reviews - see all comments
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Based in San Diego, California and founded in 1963, Generali Global Assistance provides travel insurance, travel assistance services, identity theft resolution services, and risk management.
The company's services are accessible anywhere in the world and they maintain a BBB accreditation of A+. Generali Global Assistance operates as a subsidiary of Europ Assistance Holding S.A. and their travel insurance business evolved from CSA Travel Protection.
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106 Customer Comments & Reviews
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Rich San Diego, California 3/12/20 We had a cruise planned for the middle of March that went to New Zealand, Tasmania and Australia. A month earlier I was diagnosed with basal cell carcinoma on my nose which required my surgeon to use the MOHS procedure to remove skin and tissue down to my cartilage. Due to the procedure and pending subsequent skin graft and care, we had to cancel our trip. Generali was great at answering all my questions and providing a way to print out the necessary forms to file a cancellation claim. Unfortunately, my calls to them were being made at the same time others were calling regarding their insurance and the coronavirus. Yes, I did not get through to... Read More
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
Thank you Rich. We're sorry to hear of your illness but so glad we could help. Thanks for your review.
THEY DO NOT COVER FOR CORONA VIRUS CANCELS> Do not purchase. Impossible to get a refund for the insurance and impossible to make a claim without a positive test which is next to impossible to get anywhere.
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
We're sorry to hear of your frustrations but we were unable to locate a policy under your name. We'd be happy to review your claim if you could send your policy # or name of the policyholder to us at marketing_ecommerce@generalitravelinsurance.com . Coverage for Coronavirus does vary by plan purchased.
The travel insurance is useless for trip cancellations. It is actually just a scam. My upcoming trip to Kuwait City was canceled by my University that required my attendance at the Middle Eastern Psychological Association Conference (MEPA). The conference and ALL public activities in Kuwait have been canceled commencing March 1 -15 (to date) within the nation in efforts to contain current outbreak of COVID-19 virus by the Kuwaiti government. This company will not honor or pay out the cancellation for this event. I called their number and 7 times yesterday and was directed to a callback cue where I left a callback number and did not receive a callback. Then I started again today only to... Read More
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
We're sorry to hear of your experience. We take customer service and the claims process very seriously and want our customers to understand their coverages. It appears the policy you bought was from JustFly and it does not contain any coverages for government shutdowns or travel restructions due to Coronavirus. Like other types of insurance, travel insurance cannot cover everything. We cannot stress enough the importance of reading the plan coverages to ensure you are purchasing a plan that best fits your needs.
DO NOT BUY TRIP INSURANCE FROM THIS COMPANY. IF YOU ARE A CLUB MED TRAVELER AND THINK YOU CAN GO TO A REMOTE LOCATION AND THEN GET VERY SICK AND KNOW YOU HAVE TO GET HOME WHILE YOU CAN STILL STAND ON YOUR OWN TWO FEET AND YOU THINK THEY WON'T TRY TO SCREW YOU OUT OF COVERAGE, GUESS AGAIN!! I CAN'T IMAGINE IF YOU ARE COUNTING ON THEM FOR HOSPITALIZATIONS, GETTING AIRLIFTED TO SAVE YOUR LIFE FROM SERIOUS COMPLICATIONS FROM SCUBA, GOOD LUCK. YOU'D BETTER TRAVEL WITH THE PHYSICIANS FORM ON YOU TO FILL OUT BECAUSE OTHERWISE YOU ARE DEAD IN THE WATER. WE BARELY HAD ENOUGH PHONE COVERAGE TO EVEN CHANGE OUR FLIGHT. PLUS YOU CAN'T EVEN GET THE CORRECT FORMS THEY WANT UNTIL YOU FILE A CLAIM AND GET... Read More
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
We're sorry to hear about your sickness and issues. In order to claim trip interruption due to illness, you must visit a physician as noted in the policy. Our travel assistance team is available 24/7 to help you locate a local doctor or resorts like Club Med have physicians on call.
We take the claims process very seriously and want our customers have confidence in their purchase. We cannot stress enough how important it is to read through your policy coverages and ask questions of our team, should you need any clarification.
Took a 21 day cruise and had a seizure on board the ship. All ship invoices have to be procured at a cost before leaving ship or larger fees. My medicare secondary insurance became my primary for Generali. The medicare secondary paid promptly for over half of the bill but since Generali (stalling Tactic) couldn't agree with the Explanation of Benefits from them ,they are still denying their part of the claim going on 9 months. They want me to do their work. I guess a lawyer will get it all. I paid for nothing but excuses.
Generali
of Generali Global Assistance Travel Insurance
Official Response
of Generali Global Assistance Travel Insurance
We're very sorry to hear of your frustrations. We have processed your claim for the documentation we have received and provided an additional outline of what is still required. We are happy to review the additional items once received.
At first I thought it was a misunderstanding that would be remedied once we discussed the matter. My wife and I planned to take family members on a trip to France. We undertook to pay for lodging and train travel in Europe. They would only have to pay for air fare and incidentals. And for one cousin who is celebrating a significant birthday this year, we went a step farther and undertook to pay her air fare from SFO to Paris. Knowing how much we were likely to spend for all of this we insured the trip for $9,500. Shortly before the trip my wife was injured and hospitalized. The trip was cancelled and we filed a claim for trip cancellation coverage. Generali reimbursed us for all of the... Read More
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