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Generali Global Assistance Travel Insurance Review


ConsumersAdvocate.org Rating: 4.3 / 5 (Excellent)
106 Customer Comments & Reviews - see all comments
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Based in San Diego, California and founded in 1963, Generali Global Assistance provides travel insurance, travel assistance services, identity theft resolution services, and risk management.

The company's services are accessible anywhere in the world and they maintain a BBB accreditation of A+. Generali Global Assistance operates as a subsidiary of Europ Assistance Holding S.A. and their travel insurance business evolved from CSA Travel Protection.
 
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How is Generali Global Assistance rated?

Breakdown

4.5/5
Coverage
4.5/5
Extra Benefits
4.0/5
Financial Strength
4.0/5
Price & Reputation

Overall Rating: 4.3 / 5 (Excellent)

Generali scored high with us because, as travel insurers go, they offer some of the most comprehensive coverages, highest payout maximums, and many additional policy features other providers don't.

All standard trip interruption and cancelation reasons are provided for, and then some. Additionally, the company has generous provisions for baggage and trip delays. Generali really shines when it comes to its traveler assistance services.

Along with all the usual customer assistance features, the company also makes provision for such things as specialty food delivery, an emergency cash advance of $500, and travel companion meet and greet services. Pound for pound, one of the most extensive offerings out there.

Generali Global Assistance Plans & Coverage

Coverage - 4.5 / 5

Generali offers some of the highest payout maximums in travel insurance coverage of the plans we evaluate.

The company will cover up to a whopping $250,000 max for medical care, and up to $1 million for emergency medical transportation. There are three plan levels that, aside from a few items, only differ in maximum payouts for certain coverages.

The Standard (cheapest) plan only differs in that it won't provide reimbursement for sporting equipment damage or delay, and only provides accidental death & dismemberment coverage if injured in an air flight accident.

Generali also stands out in the trip interruption/cancellation category. They will reimburse up to 175% the cost of the trip due to trip interruption, and also provide a generous $1,000 travel delay reimbursement. If you purchase the premium plan, the coverage kicks in after a mere 6-hour delay.

Generali, unique among travel insurers, also provides trip cancelation coverage in the event of sickness/death of a service animal. In addition to all the standard trip cancellation reasons, the company also includes coverage if you are unable to get a vaccination necessary for travel, and coverage if you have to cancel due to notification of a successful organ match.

Some additional coverages of note include optional rental care damage coverage, up to $10,000 to transport a companion to your bedside if you are under emergency medical care, and reimbursement for unauthorized use of credit cards.
Available Plans
Comprehensive
Trip Cancelation/ Interruption
Medical
Baggage
Accidental Death
Trip Cancellation/Interruption Coverage
Injury/Illness/Death of Traveler
Injury/Illness/Death of Non Traveling Family Member
Natural Disaster at Destination
Tour Operator/Airline/Cruise Line Ceases Operation
Terrorism/Evacuation at Destination
Theft of Passport Prior to Trip
CFAR Coverage (Cancel for Any Reason)
Emergency Medical and Emergency Transportation Coverage
Doctor, Hospital, or Other Licensed Provider
Dental
Emergency Medical Evacuation/Repatriation
Transport Family Member to Bedside
Baggage Coverage
Lost/Damaged/Stolen
Baggage Delay Coverage
Exclusions
click here

Emergency Medical Coverage Details

Emergency Medical Pre-Existing Condition Coverage
Maximum Emergency Medical Reimbursement
$250,000
Maximum Emergency Medical Evacuation Reimbursement
$1,000,000
Deductible for Emergency Medical Coverage

Baggage Coverage Details

Maximum Baggage Reimbursement
$2,000

Generali Global Assistance Financial Strength

Financial Strength - 4 / 5

Generali, underwritten by the Generali U.S. Branch, has solid financial ratings from Moody's and AM Best.

Additionally, the company received an A- (Strong) financial strength rating (FSR) from Fitch Ratings. Generali Global Assistance has been in operation since 1963 and has as strong a financial presence as any other in terms of creditworthiness and claims-paying ability.
Underwriter
Generali U.S. Branch
Moody's Financial Rating
Ba1
AM Best Financial Rating
A

Generali Global Assistance Price & Reputation

Price & Reputation - 4 / 5

Generali is a BBB accredited business with an A+ grade, although the company has no presence on TrustPilot. Interestingly Generali does not have a single complaint registered with the NAIC.

Most impressive, however, is the company has an overwhelming number of positive reviews on Shopper Approved with a consistent 4.5+ star rating out of over 2,500 customer reviews.
BBB Rating
A+
Number of BBB Negative Reviews
47
Date Collected
2018-01-19

Generali Global Assistance Customer Assistance Services

Extra Benefits - 4.5 / 5

Generali boasts many more customer assistance services than standard among travel insurance providers.

These include identity theft resolution services, personalized retail shopping assistance services, procurement of hard-to-find items, limousine pick up of friends and business partners, pre-trip assistance, specialty food delivery, and booking golf tee times just to name a few.

Generali's 24-hour emergency hotline can be accessed from anywhere in the world and includes medical, travel, and concierge assistance services.
24/7 Support

Travel Assistance Services

  • Return Travel Arrangements
  • Rebooking
  • Lost Baggage Search
  • ATM Locator
  • Lost Passport/Document Assistance
  • Emergency Cash
  • Translation Services
  • Up to the Minute Travel Advisories

Emergency Medical Assistance Services

  • Physician Referral
  • Emergency Medical Case Management
  • Arrange Medical Payment Where Available
  • Emergency Prescription Replacement
  • Eyeglass Replacement Assistance
  • Update Family at Home
Display Less
3 More

Concierge Assistance Services

  • Restaurant/Event Referral and Reservation
  • Ground Transportation Recommendations
  • Weather Advisories
  • Gift Delivery
Display Less
1 More
Homepage URL
https://www.generalitravelinsurance.com
Company Phone
(800) 874-2442
Headquarters Address
4181 Ruffin Rd #150, San Diego, CA, 92123

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106 Customer Comments & Reviews

Loading Reviews ...
K
Kay M
7/11/2023
Quick and easy to purchase with several option levels. Also a wide array of benefits.

M
Marketing E  
Official Response

Admin Box of Generali Global Assistance Travel Insurance
Hello Kay. We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!
hashtag.thebubis
7/7/2023
We’ve traveled and used coverage with Generali before with our 2018 Philippines trip. The experience has always been seamless. Navigating the site is fairly intuitive and the language used is comprehensible. All documentation we required were sent electronically. We had an incident while we were there, and the claim intake/submission was easy to complete. We’re using Generali again to cover us on an upcoming trip to the Mexican Riviera. The peace of mind is well worth the value. We can’t imagine not having Generali coverage in all future travels.

Marketing E  
Official Response

Admin Box of Generali Global Assistance Travel Insurance
That's great to hear. Thanks for sharing your experience and for your loyalty!
S
Stephan O
7/3/2023
Went smooth. My only question is whether a pdf with insurance cards will be sent. In the past, with other travel insurance, that was standard procedure. We would print out the cards and laminate them. We would like to each be carrying an insurance card on the trip. I have searched the system and what was sent but have not seen them. Otherwise, so far, it has been easy to navigate the application process. The real proof will be what happens if we need the insurance. My hope is that we won’t.

M
Marketing E  
Official Response

Admin Box of Generali Global Assistance Travel Insurance
Thanks for your feedback and your purchse, Stephan. Your Description of Coverage or Policy detailing your plan's terms and conditions will be delivered according to your selection. Please allow up to 24 hours for email delivery and up to 10 days for mail delivery. If you have not yet received and would like to download a copy, please visit: https://www.generalitravelinsurance.com/retrieve-policy.html.
kcox816
6/21/2023
Jason in customer service was very knowledgeable and helpful when i purchased the Travel Insurance.

Marketing E  
Official Response

Admin Box of Generali Global Assistance Travel Insurance
Hello Kevin. Thanks for the positive review about Jason. We will share it with our Customer Service Team.
hyoussefia
6/13/2023
Easy to enroll, good coverage, great options. Ages over seventy excepted. Prices good as well.

Marketing E  
Official Response

Admin Box of Generali Global Assistance Travel Insurance
We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!
sjs1767
5/19/2023
Straightforward process to enroll with coverage. Good value for the coverage. Based on limited research the company appears reputable.

Marketing E  
Official Response

Admin Box of Generali Global Assistance Travel Insurance
Thanks for choosing Generali! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.
bdjahn6969
5/11/2023
Great coverage and so easy. Hope i do not need any of it.

Marketing E  
Official Response

Admin Box of Generali Global Assistance Travel Insurance
Thank you for your feedback and your purchase. Some of your coverages are available to use now -- even before your trip. Visit https://www.generalitravelinsurance.com/travel-resources/services to learn more.
jerrymhchen
5/9/2023
Very hard to reach the real person custom service for policy correction.

Marketing E  
Official Response

Admin Box of Generali Global Assistance Travel Insurance
Hello Jerry. Thank you for your feedback and your purchase. We apologize for not meeting your expectations. One of our dedicated customer service team members will contact you and offer additional assistance with your policy modification. You can also call us at 800-874-2442 or email us at customerservice@generalitravelinsurance.com and one of our customer service representatives will be happy to help you.
ramcosto
4/23/2023
Very easy website and person help me on the phone to follow up all steps and help me to decide the plan better for my trip thanks

Marketing E  
Official Response

Admin Box of Generali Global Assistance Travel Insurance
We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!
G
Gennadiy R
3/20/2023
After purchasing a travel insurance from Generali I have following issues: 1. I have created an account and also successfully verified my email address. Then I tried to log in, but it was in vain: I was being returned to the home page again and again. 2. In Schedule of Benefits followed after Policy Confirmation Letter my wife as insured person is noted twice but me (an applicant) is missed at all.

M
Marketing E  
Official Response

Admin Box of Generali Global Assistance Travel Insurance
Thank you for sharing your feedback. We are sorry for any inconvenience. We were able to locate your policy and a dedicated team member will be reaching out to you to offer assistance with any modifications needed as well as offer assistance with your log in. Please feel free to reach out to us at (800)-874-2442 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.
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Trusted by Over 6 Million Travelers Annually

  • Medical & Dental Emergencies
  • Trip Delays, Interruptions & Cancellations
  • Coverage for Baggage & Personal Items
  • 24/7 Travel Assistance
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