Generali Global Assistance Travel Insurance Review
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106 Customer Comments & Reviews - see all comments
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Based in San Diego, California and founded in 1963, Generali Global Assistance provides travel insurance, travel assistance services, identity theft resolution services, and risk management.
The company's services are accessible anywhere in the world and they maintain a BBB accreditation of A+. Generali Global Assistance operates as a subsidiary of Europ Assistance Holding S.A. and their travel insurance business evolved from CSA Travel Protection.
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106 Customer Comments & Reviews
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I have purchased travel insurance a number on times in the past, but I have never have filed a claim in the past but probably should have on one or occassions in the past. Since I had not traveled because of covid the last 2 years I went online to see what travel insurance was the best rated vs just using the company I had used in the past. Generali was the comany recomended when I put in my info, and had several plans avaiable. I selected them and purchased 2 policies, one for my wife and one for my self since we were leaving to gether, but she would be returning 2 weeks later. We were going to meet our daughter's family in Uzbekistan where thy live and work. They were meeting us there,... Read More
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Hello Vernice & Sarah. Thank you for your reaching out. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.
We feel so discussed with your people in the claim dept. after sending claim via fax more than a month ago we called a few times to find out if it was received no answer they are probably assigning the case, finally after I got really upset a nice employee gave me a name and the case no. so we were satisfied, they send a e-mail saying they never received the documents via fax to send them again we send them via e -mail all we need to know if I was received we are very disappointed and sad the employees are playingwith us. Very different from your Global Medical Dept. we given the A+ Hope you can get in touch with them and let us know what is going on Jose R Arrojo & Gladys Arrojo.... Read More
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Hello Jose. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further with the recently received documents and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.
They don't want to talk with you when you trying to talk about your claim. They put me on hold for over 1 hour waiting me to give up
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Hello Enej. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding next steps. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com
Purchased travel plan Easley, hope all goes well. Prices seem reasonable for the coverage
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Thank you for your feedback and your purchase Darturrini. We have a dedicated customer service team who can help you understand all the covered events in your plan and can explain the services available for use now. Just give us a call at 800-348-9505.
Booked online. Competitive pricing. Purchased this insurance from recommendation of another cruiser we met who was impressed with the service and coverage when he sustained an accident motor biking in the Caribbean Island.
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Thanks for choosing Generali Rosey! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.
I haven’t even used the insurance yet and already they want a review? you need to give this a little time if you want a review.
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Hello. Thank you for your feedback and your purchase. Some of your coverages are available to use now -- even before your trip. Visit https://www.generalitravelinsurance.com/travel-resources/services to learn more.
I have used your travel insurance and I think that your product is the best in the industry! Your prices remain competitive and your coverage is outstanding in all areas. I couldn't be happier at this time and will sleep better at night knowing that I have the coverage that we need for our cruise to Alaska.
Keep up the great work!
Sincerely,
Sheila
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Hi Sheila. Thanks for the 5-star review. We love our loyal travelers! Enjoy your trip to Alaska.
I highly recommend Generali Travel Insurance. My planned vacation was interrupted by a medical situation that prohibited my travel. I had purchased a rental from VRBO, I would definitely stay away from this rental company, and relied on Generali to recoup my prepaid rental expenses. Once the requested documentation was reviewed the claim was approved and my reimbursement timely. When I am able to travel again, I will most assuredly protect my travel investment with Generali. This company, unlike VRBO is very courteous, professional and most definitely customer service focused. I would still caution travelers to make sure they read the "somewhat obscure" fine print of VRBO approved... Read More
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Hello. Thanks for the feedback, and the recommendation. We will share it with our Customer Service Team.
First 2 customer service reps had very difficult to understand accents..call failed just as we were finishing up both times and had to call a 3rd time and all I wanted to do was change departure date which cost me an extra $40 ..also tried to do on website but didn’t work … too late to cancel so really hoping no claims necessary!!
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Hello Sheila. We appreciate your feedback, and apologize for your negative experience. The calculated cost depends on a variety of factors including time to departure. One of our dedicated customer service team members will reach out to you to clarify any additional questions or concerns you may have. Thank you for your patience, and your business.
Probably one of the worst customer service companies I have encountered. I needed to actually speak with person and all I got was repetitive phone tree info that wasn't helpful. I've wasted too much time on this issue. I think the strategy may be just wear people down and they won't file a claim.
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Admin Box of Generali Global Assistance Travel Insurance
Official Response
Admin Box of Generali Global Assistance Travel Insurance
Hello Robert. We're sorry to hear about your negative experience and apologize for not meeting your expectations. Unfortunately, we were unable to locate your claim based on the information provided. Please reach out to us at (800) 541-3522 or via email at Marketing_Ecommerce@us.generaliglobalassistance.com as we'd like to be able to review your claim with you. We hope to hear from you soon.
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Trusted by Over 6 Million Travelers Annually
- Medical & Dental Emergencies
- Trip Delays, Interruptions & Cancellations
- Coverage for Baggage & Personal Items
- 24/7 Travel Assistance
