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VRBO Vacation Rentals Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
114 Customer Comments & Reviews - see all comments
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VRBO is a travel search engine which is a registered trademark of HomeAway.com. It offers information on over 2 million house rentals worldwide with more than 25,000 pet-friendly properties to choose from. It also provides detailed listings on properties such as those with free baby and kid amenities.

Services and Features

VRBO makes searching for a vacation rental simple by letting you enter a destination and travel dates. It also has search filters which lets travellers narrow down results. Travellers can inquire on 3 or more properties which increases their chance of booking. It also has a “Book it Now” option to select a listing.

The company ensures that the money spent vacation is covered with its Cancellation and Damage Protection. This covers non-refundable refundable trip costs in case customers need to cancel their trip due to selected reasons. Typically, vacation rental payments become non-refundable 30 to 90 days in advance of the arrival date. With Cancellation Protection, consumers can insure their trip cost of up to $50,000 if they need to cancel and reimburse due to covered events such as flight cancellations, mandatory evacuation, job loss, injury, sickness, and more.

Damage Protection helps travellers be protected against expenses incurred due to accidentally damage a vacation rental property. This can reimburse travellers if their refundable damage deposit is withheld due to a covered loss. Coverage is offered starting from $59 up to $1,500 with no deductible.

Accommodation

Single Family Style Home

✔

Condominium

✔

Town Home

✔

Cottage

✔

Villa

✔

Apartment

✔

Website Features

Instant Booking

✔

Loyalty Programs

✗

Social Media Integration

✔

Visual Calendar

✔

Currency Setting

✔

Language Setting

✔

Client Information Management

✔

Mobile App

✔

Search Filters

✔

Predictive Search

✔

Favourite List

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Property Galleries

✔

Google Map Integration

✔

Simple Checkout

✔

Website Fees

Guest Fees

4% to 9% of rental amount excluding taxes or deposits

Host Fees

$349 a year

Listing Fees

Not Stated

Payment Options

Credit Card

✔

PayPal

✔

Mastercard

✔

Amex

✔

Visa

✔

In-Person

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Support

FAQs

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Community Forum

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Knowledge Center

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Customer Reviews

✔

Phone

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Vacation Rentals at VRBO

VRBO has a wide variety of vacation rentals and accommodations including kid-friendly and pet-friendly properties. It also offers Cancellation and Damage Protection for non-refundable trip costs for covered reasons. VRBO also promotes travel confidence by giving added protection through Security Deposit, Emergency Rebooking, and Comprehensive Payment Protection.

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114 Customer Comments & Reviews

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EVH
5/16/2020
Their response to the COVID-19 pandemic is appalling and their "customer service" during this time is a joke. Instead of stepping up and giving customers affected by the COVID-19 pandemic full refunds, like their competitor Air BnB did, HomeAway/VRBO just threw their hands up in the air and said "Take it up with the property manager." Guess what the property manager's response was? Money ruled over common decency. If you book with HomeAway/VRBO you will get no support from them at all. Customer service is awful, the billing department is awful, policies are asinine. I will NEVER do business with these crooks again. Head my warning, and that of many others, and stay far far away... Read More

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Carol J
4/6/2020
Just like most of the reviewers here, we had a horrible time with customer service; cancelled on short notice and when we rebooked (our next mistake) and had to cancel because of COVID-19, they said they would refund (based on their policy) but simply never did. They are betting on people forgetting to follow up. 5 phone calls later... still no refund. They are dishonest. Please, save yourself the hassle of this company. Terrible customer service, no ethics. I wish this could be lower than a single star.

K
Karl A
4/3/2020
VRBO has problems with the transparency of the total financial transaction and to make any financial corrections very slowly. VRBO doesn't disclose upon reservation how long it takes to refund your deposit. Also, there is a charge for damages. However, there isn't any explanation of why you have to obtain damage insurance and leave a deposit. If there is any problems with the original property selection and must be changed this becomes a nightmare. We still haven't received initial deposit from original property or the actual property we stayed in. VRBO customer service representative's continue to re-read notes of case or claim in an effort to resolve your issues and pushing... Read More

Mike W
4/1/2020
Booked for house on 20 Mar and cancelled same day due to Beach and Harbor closure with COVID-19. Was told by owner and customer service there would be a 100% refund. It has been 11 days and No refund! Beginning to feel that Home Away/VRBO are a Fraud!!

yanifazio1
3/19/2020
As per Government orders & Global pandemic dictates, we cannot travel. VRBO & Owner refuses to change our travel dates or refund or help out at all. After connecting with THOUSAND upon THOUSANDS of other travelers online in the same situation, it is clear that VRBO does NOT care about public safety and is more concerned about short term money gains versus long term reputation. This will be the end of them. AIRBNB did the right thing and changed their policy to serve their customer base in this emergency. Does VRBO think they are immune to social media? The airlines refunded us, the tours we booked were no problem, the ski resorts, the lifts, the rentals, the car rental company, etc. VRBO... Read More

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Carla H
3/18/2020
Lesa and Mark Gilbert, property in Washington DC, will not allow me to change weekends from this coming weekend. What a travesty, such poor service, even worse, complete disregard for Public Health. VRBO does not back customers

J
J C
3/4/2020
BEWARE.. VRBO plays the sympathetic bystander and says they can do nothing to help you from the big bad property owner that doesn’t give you what you pay for with your hard earned money. They felt SOOOO bad for my sick child but were unable to anything for me. Beyond take money of course. VRBO being a subsidiary of Expedia and hardly cash poor. I’ll never risk my family’s precious time together with these organizations again.

Shirley G
3/1/2020
I paid for heated pool which we didn't get. They did send a technician out to look at it he reported it was ok. My husband and anyone else that has sense enough to know the heat pump isn't running. Called again still no heat pump working. As far even having washcloths which she now says they don't provide. They should tell you before you rent however; we have 8 people and we had 4 washcloths, but they provide towels. The paper they leave says if you leave more than 2 loads of laundry they charge$ 25.00. If they don't' provide there should be no laundry left. The place itself is old and ok but dated.

M
Marjorie F
2/29/2020
CHECK BEFORE YOU RENT In Houston the tax on rentals 30 days or less is 19%, over 30 days the property is considered a home and the tax is not applicable. This is true for all short term rentals (31 days or more) including hotels (tax varies according to location). During the past two weeks I have repeatedly applied to rent accommodations for over 30 days. In each effort the 19% tax was added to the total cost. I requested that the 19 % charge be deleted and a new cost be forwarded. In each case I was told the residence was unavailable or my request had been referred to the applicable department which later informed me the residence was not available. I was seeking a 60 day... Read More

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John T
2/13/2020
> We Had a wonderful stay at El Sol at Casa Ventana al Cielo in Sayulita Mexico from December 23rd until January 3rd 2020. The house accommodated six of us comfortably and the deck, yard, pool and view were fantastic. The kitchen is fully equipped for cooking needs and dishes with basic spices available. We cooked a number of meals including fresh fish we caught on a one day ocean fishing excursion. The ocean with a great beach and large waves was a seven minute walk from the house. Boogie boards, chairs and an umbrella were available at the house to take to the beach. We really enjoyed the walking and exercise we got while vacationing. Antonieta, the property manager was very... Read More

Top Rated
Our Partner
  • More than 2 million house rentals worldwide
  • Inquire on 3 or more properties for greater chances of booking
  • Cancellation and damage protection provided
  • Book through VRBO mobile app
  • Over 25,000 pet-friendly properties available
  • Broad list of properties that include free baby and kid amenities
  • Book with Confidence Guarantee
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