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Superior Vision Insurance Review


ConsumersAdvocate.org Rating: 3.7 / 5 (Very good)
27 Customer Comments & Reviews - see all comments
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Superior Vision is a vision insurance company focused on providing quality eye care and treatment, rather than simply offering savings on eyewear. Their eye care solutions are comprehensive, and on average, provide savings of 20% or more on eye-related costs.

Superior Vision makes eye care more affordable by providing eye health benefits for managed care and third-party payers.  The company helps improve vision and eye health by providing wellness eye care, medical optometry, and medical management programs.

Services and Features

Superior Vision offers eye care programs such as medical optometry, wellness eye care, and medical management. The company gives access to a wide range of services including eye care and easy claims management. Its eye insurance program promotes healthier eyesight and optimum eye care while reducing costs and improving eye care awareness.

Superior Vision manages eye health benefits for third-party payers and managed care organizations, with the help of government-sponsored programs such as Health Insurance Exchanges, CHIP, Medicaid, and Medicare Advantage.

Unlike other companies, Superior Vision does not actively offer contact lens, eyeglasses, or partner with optical retailers. The company focuses on eye health, wellness, and medical management. However, its vision plan covers basic lens and frames while progressive lenses such as lined bifocals and trifocals are covered in full. Basic lenses are considered uncoated glass lens or plastic.

Superior Vision offers 3 different products for individual vision plans; Essential, Classic, and Premier. Each plan covers annual eye examinations, eyeglasses, contact lenses instead of eyeglasses, and discounts on Lasik surgery.

Covered Items 

Glasses

✔

Contacts

✔

Eye Examinations

✔

LASIK

Discounts only

Allowances

Up to 30% on digital eye procedures

Lens Options

Scratch Resistance

Not Stated

UV Coating

Not Stated

Anti-Glare

Not Stated

Polycarbonate

Not Stated

Tinted/Colored

Not Stated

Types of Vision Plans

Individual

✔

Family Plan

✔

Stand-alone Plans

✔

Preferred Provider Organizations

✔

Employer Provider

✔

Health Maintenance Organizations

✗

Network

Out-of-Network Coverage

✔

Size of Network

Not Stated

Find Doctors Online

✗

Pricing

Plan Name

Essential

Co-payment – Exam

$15

Co-Payment - Glasses

$25

Premium

$12.50/month

Coverage Period

Waiting Time

Not Stated

Enrollment

Not Stated

Cancellation

Not Stated

Customer Resources

Eye Exam Locations

Not Stated

Online Account Management

✗

Mobile App

✗

Phone

✔  

Email

✔

Vision Insurance at Superior Vision

Superior Vision is a great way to save on eye treatments with up to 30% on eye care diagnostic procedures. Rather than just offering discounts on eyewear purchases, Superior Vision's eye care plans focus on vision care and treatments.


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27 Customer Comments & Reviews

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Rachel F
9/18/2021
When connected to medicaid they lie to the member. The medicaid plan will tell the member one thing and then superior vision tells you something else. When you ask for a supervisor they tell you that one is not there. They constantly want to reroute you back the ones who sent you to them under bogus excuses. Certain phrases that a young child uses they consider to be foul whether they truly are or not. This is the worst vision insurance I have ever come in contact with. Caresource you need to go back to Visionworks.


Jean H
7/20/2021
In all my years of having insurance, I have never run across a worse company than Superior Vision. There is NOTHING superior about them. Half the providers listed aren't in network. I tried to make an appointment with 3 of them just today. All had left. My husband was offered a check for using a provider outside the network but since we receive our mail at a PO box in the country they were unable to send his check. (yeah right) I don't know what Cigna was thinking when they picked Superior as their vision provider, but hopefully they will dump them soon.


ba87144
3/23/2021
I have not been satisfied at all with Superior Vision. I have a $275 benefit with Presbyterian Dual Plus and I have had to jump to through hoops to get reimbursed to glassed at StantonEyecare. They are listed as a provider on your web site. After the fact I was told they were an outside provider. I have gone to two other providers on your Website and none of them offer the $275 benefit. I am now working with Presbyterian to try to figure out where I can go to use this benefit. It's not a benefit if it cannot be used. Sending a flyers to members to promote the new vision benefit without backing the benefit is worthless.


N
Nonya J
3/11/2021
If I could leave a 0 I would. They are terrible. Horrible customer service, no empathy, lack of assistance, smart mouthed, unprofessional supervisors and they refused to pay for needed glasses.


rg0862074
2/9/2021
These guys dont pay anything. you are better off without insurance. VSP is much better. they pay out of network claims for the same amount as in network. I had to go to Superior because my current employer only offers this. My previous employer offered VSP and they were awesome.


C
Chuck M
11/25/2020
Superior Vision insurance is a real scam. I live in Colorado and ordered a basic pair of prescription reading glasses. No lens coatings, no bi-focal, no progressive, just plain basic frames and lenses. After five weeks and frequent calls to my eye doctor place, my glasses still had not come back from the lab. My eye doctor place confided that Superior Vision would not approve any US labs to make my glasses. Instead, Superior Vision emailed my prescription and frame number to a lab in China. This is why it was taking so long to make my glasses. I suspect the glasses were being shipped (possibly via boat) from China. Shame on Superior Vision insurance. After waiting five weeks I cancelled my... Read More


pamelajhannold
3/3/2020
0 rating...Beware. This is a scam of a business with lousy customer service. After paying premiums for over a year, the claim I submitted was shorted by 25% of what I was quoted when my eye doctor followed their procedures and called them for my treatment authorization number. Having just called their customer service department and being given an explanation that did not match the Description of Service details on the shorted check from them I asked for a manager. I was told that a manager wasn’t available. When I said that I would hold for them, they refused to allow me to hold. Dropping this plan immediately.


Graham G
6/18/2019
Not sure what happened to others but this is the best vision plan I have used and I have had several others. One of the first companies not to force you to buy frames and lenses sfrom the provider and has contracts with all the major sellers including lenscrafters, WalMart, Target, etc. The entire provider list puts others to shame. Also, the marks above about some items not stated, I am not sure what is going on there but they are all covered under my plan for a monthly premium of less than $9. Be weary of insurance companies that offer a vision plan but it is not really the insurance company's plan.


Sheila P
4/10/2019
Without a doubt the worst insurance company ever... I am looking for a way to make a better business bureau complaint .... I pay my premiums and have record ... And they take my money but refuse my benefits .... I would say this company is a scan


Andy S
3/15/2019
Actually a zero (0)! 2 main issues: 1) need to choose option 1 to access my account, but they do not accept 1 as an input, so I cannot talk to them. 2) there are 2 good options for vision specialists but neither is actually in their network. Superior Vision claims perhaps eye vision doctors recently left, nope, not the case, Superior Vision stopped accepting them more than 3 years ago. Major Fraud here!!!



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Top Rated Vision Plans Start As Low As $13/month ðŸ”¥

  • Nation’s largest vision benefits provider for more than 60 years
  • Coverage for eye exams, frames, lens enhancement, and contacts
  • More than 36,000 in-network doctors nationwide
  • Easy Online Enrollment (or speak with a VSP representative by phone)