Many or all of the companies featured compensate us. Compensation and research may determine where and how companies appear. Learn more

Delta Auto Protect Review


ConsumersAdvocate.org Rating: 3 / 5 (Average)
148 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.

NOTICE: On February 12, 2020, the Pennsylvania Attorney General’s office filed suit against Omega Vehicle Services, LLC d/b/a Delta Auto Protect and its owners for violation of consumer protection laws. The complaint alleges that in numerous instances Delta Auto Protect failed to authorize covered repairs, wrongfully denied covered claims, failed to respond to claims inquiries, failed to refund consumers for contract cancellations, and otherwise misrepresented their business practices. This case has not yet come to trial and the truth of these allegations has not been adjudicated.


Since 2013, Delta Auto Protect has provided affordable extended car warranties throughout the United States. Located in Philadelphia, this company offers 24/7/365 roadside service, transferable service agreements, and Automotive Service Excellence-certified technicians.

How Do We Rate Delta Auto Protect?

Breakdown

3.0/5
Plans & Service Contracts
3.0/5
Claims & Repairs
3.0/5
Reputation

Our Overall Rating: 3 / 5 (Average)

Delta Auto Protect's plans are some of the most affordable in the industry with industry-average restrictions and covered components. Warranties are backed by an A.M. Best "A" rated insurance company. The company offers specialty system coverage including high-tech electronic components and factory navigation systems.

The company's online reputation, however, has much room for improvement. It is rated "poor" by Trustpilot and F by the BBB. Many of the complaints about them concern a lack of customer service, difficulty in contacting them, and refusals to resolve customer disputes unless negative comments and reviews were withdrawn. While complaints about customer service are common in this industry, Delta Auto Protect garners more than their share.

If you are looking for an affordable auto warranty plan, Delta Auto Protect might be the right choice for you, but if things don't go as they should, you may experience frustration in trying to resolve your issues with them.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 3 / 5

Delta Auto Protect offers three affordable named component coverage plans: Diamond, Diamond Plus, and Diamond Premier.

The covered components for each plan are clearly listed on the company's website, which can be helpful to consumers.

The company covers vehicles up to 20 years old and has a mileage limit restriction up to 140,000 miles.

What does Delta Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Windshield Repair
  • Factory Navigational System
  • High Tech Electronic Components

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Delta Auto Protect exclusions, check out this page.

Claims & Repairs

Claims

Maintenance Records Required for Service?
Yes

Repairs & Service

Repair Facility Selection
In-Network Only

Claims & Repairs - 3 / 5

Delta Auto Protect requires that diagnoses and repairs be conducted by ASE-certified mechanics.

It also has its own ASE-certified technicians on staff to facilitate communications between Delta and the repair facility, and to review diagnoses and estimates.

Delta Auto Protect reserves the right to supply the necessary covered replacement parts for a given vehicle, a reservation which has been the source of some customer complaints when the supplied parts did not function properly.

Delta Auto Protect Service Contract

Contract Details

Transferability of Warranty?
Yes

Sample Contract

Delta Auto Protect provides a sample contract for potential customers on its website: Delta Auto Protect Sample Contract

Plans & Service Contracts - 3 / 5

Delta Auto Protect publishes its service contract on its website and makes it easy to find without signing up or providing any consumer information.

The contract is reasonably easy to read and understand.

It requires that consumer disputes be submitted initially to arbitration by the American Arbitration Association, but consumers retain their right to go to court after arbitration has taken place.

Company Reputation

Company Details

Year Founded
2013
Vehicle Protection Association Member?
Company Backed By
Not published

Customer Reviews

Trustpilot Rating
2.7 out of 5
BBB Rating
F
BBB Neutral Reviews
0
Date Collected
2020-03-20

Reputation - 3 / 5

Delta Auto Protect has an F rating with the Better Business Bureau and a number of negative reviews and comments. The BBB also has an alert on Delta's page that states "It has come to BBB’s attention that the business is requesting that a customer(s) withdraw complaints filed through BBB as a condition of resolving the complaints. BBB does not withdraw complaints under these circumstances." The company's reputation on Trust Pilot is no better and earns it a "Poor" rating. Many customers complain that the company is very difficult to communicate with.

Contact & Additional Information


Leave a comment for Delta Auto Protect Car Warranty
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

148 Customer Comments & Reviews

Loading Reviews ...
A
Annie L
11/5/2018
Delta Auto is fast and reliable with friendly customer service. I'm not car savy and they made me feel extremely comfortable because the reps who work there know so much about cars. I recently had a problem with my heater spurting out mist and smoking. They were able to advise me on what to do to be safe until a tow truck came. Very reassuring to have this company behind me.


Max B
11/2/2018
The Delta Auto Protect extended warranty has been my favorite purchase over the last 9 years. I first purchased it so long ago that I know the policies like the back of my hand. I have used it several times and through the years it has had my back every time. The most recent example of the great customer service at Delta Auto Protect was when my car broke down.The situation was very stressful and I realized soon that Delta would take care of it. When a jump did not help get the car started, I called Delta for help (again) and spoke to Francine. She arranged for a tow and a rental car while mine was in the shop. When the repairs were completed all I had to take care of was my deductible.... Read More


brittphotoatlanta
11/1/2018
This past spring I bought a 2013 Volkswagen Jetta. In September the car started jerking on the freeway and wouldn't go into the highest gear and wouldn't go above 45 mph. I eventually got to my destination, but the next day I had the car looked at and turns out my transmission was shot! Fortunately, I had Delta Auto Protect and was only out of pocket a few hundred bucks. The total bill to rebuild the transmission was nearly $5,000! Don't wait until it's too late. Protect yourself from costly repairs this very moment!


Nikita L
10/29/2018
I had to call them 3 times to cancel my policy, within 30 days period I did not receive my money back. 30 days money back guarantee only on a paper. A month later they fed me with promises "We sent you a check please wait 14 days" a few weeks later I called them and they said "We didn't send you the check we will send it within next few days. Again call them to confirm if it was sent and they say yes, waited for the check 14 days and didn't come. I called them they said again we will send it soon. So I'm fighting with them for a few months just to get my legal "30 days money back guarantee" and they still can't send me my money back


M
maddy
10/25/2018
When my transmission went out the middle of the night, I was very grateful to have Delta Auto Protect. My dad had warned me about canceling my roadside assistance but I assured him that my warranty covered roadside assistance so there was no reason to pay for two services. I called Delta and they had somebody from the local tow company come out right away to tow my car to the nearest shop. Had I not been covered, would've had to of pay out of pocket for a tow right there and then. That would've been money that I do not have. I highly recommend Delta Auto. You will regret it , if you go with a different company.


Kyle B
10/25/2018
I was recently in the market for a new extended warranty on my vehicle, and I was very pleased when I contacted delta auto protect. The lady I spoke with on the phone was kind and professional, and she really helped me understand all aspects of the warranty. Usually something like this can feel overwhelming, but with their great customer service and knowledgeable reps, you're in the best hands. I highly recommend using delta auto protect to anyone who cares about the longevity of their vehicle.


T
Takarah r
10/4/2018
First off, my car has been a big part of the family. My dad bought it for me even though it was used. I saw an ad about Delta Auto, so I called to check it out. They have very knowledgeable customer service reps which made the whole claims process a very easy for me to understand. The policies were very straight forward. The coverage was clearly explained, as well as the deductible. When I ran out of gas, I called them for help. They arranged for service to bring some gas. I was not stuck out for long


A
Alexa
9/19/2018
I had been having problems with my engine for at least a few weeks. It would sputter and make weird noises. I became increasingly worried when one day it just didn't turn on at all, so I called Delta Auto to see if they could fix it because I have an extended warranty with them. James arranged for a tow and a rental car as well. My car was towed to a local garage for repair. When it was ready for pick up, I simply paid my deductible. If you buy a used car, you should also get an extended warranty with Delta.


joe b
9/10/2018
ARE YOU KIDDING ME?!?!? All the 5 star reviews have been bought and paid for by them. Wait... let me rephrase... ALL THE 5 STAR REVIEWS HAVE BEEN BOUGHT! And probably NOT paid for!! Absolute worst scam. Paid $4000 for my SL55 extended warranty.. first claim in May 2018 out of the gate (which I covered half of) still not paid to the repair shop. They said if they would only get the bill from my shop, they would pay. Ummm... try 10 times that they've received it!! I even sent it to them, and they verified receiving it. They even said they were walking the bill to finance while on the phone with them. Second claim this July... HA!! Not only denied, but I was cancelled for having... Read More


S
S. D
9/7/2018
I purchased an extended auto warranty from this company, and it was one of the more responsible decisions that I've made in my life. My windows would not roll down. I took my car to get it checked out. I found out that the issue was electrical. I was expecting to spend a lot of money to get my windows fixed, but it was covered under my warranty. This saved me money and heart ache. I highly recommend purchasing an extended auto warranty from this company. You never know when you are going to have unexpected car trouble.



Top Rated
Our Partner

🥇Sign Up Today & Get $300 Off Any Plan

  • Top Customer Satisfaction - Cars Up To 200,000 mi
  • Enjoy a FREE Year of Elite Benefits* 
  • Choose Your Own Certified Mechanic*
  • 30-day Money-back Guarantee