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Ambetter Health Insurance Review

268 Customer Comments & Reviews - see all comments
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Ambetter is a health insurance company owned by the Centene Corporation, which is a multi-national healthcare company that provides programs and services to under-insured and uninsured individuals. Ambetter offers customers affordable health care plans in 14 states including Arkansas, Arizona, Georgia, Florida, Indiana, and Nevada, among others.

Ambetter is Centene Corporation’s option for a health insurance marketplace, so it’s intended for individuals who lack health insurance, and possibly don’t qualify for traditional plans.

What’s Included in Ambetter’s Health Insurance Plans?

Ambetter health insurance plans offer prescription coverage, mental and behavioral health services, integrated care management, maternity and newborn care, 24/7 nurse advice line, Ambetter Telehealth, My Health Pays Rewards, and optional vision and dental coverage for adults.

The company has three plan options to choose from: Ambetter Essential Care, Ambetter Balanced Care, and Ambetter Secure Care, which are classified as bronze, silver, and gold, respectively.

The Ambetter Essential Care offers lower monthly premium payments, but higher out-of-pocket expenses, the Ambetter Balanced Care offers the best balance between monthly premium payments and out-of-pocket expenses, and the Ambetter Secure Care has higher monthly premium payments, but limits your out-of-pocket expenses.

Each plan has a different type of coverage and payment, but all of them include essential health benefits such as emergency services, hospitalization. outpatient or ambulatory services, preventive and wellness services, maternity and newborn care, pediatric services, mental health and substance abuse services, and laboratory services, among others.

Final Thoughts

Overall, Ambetter offers flexible healthcare options that fit different budgets and needs, with a few perks like the company’s My Health Pays Rewards, which allows customers to pay for medical expenses with the money they earn through the program, a 24/7 nurse advice line, and Ambetter Telehealth, which provides 24/7 phone or video access to in-network providers for non-emergency health issues. Additionally, Ambetter members can manage and pay for their account online, and the company’s website offers helpful tools like a provider search engine, and educational articles for those who want to learn more about insurance.

Having said that, Ambetter health insurance also has its drawbacks, like the fact that it’s only available in 15 states, you must sign up during the open enrollment period, and that the company may have stricter requirements to qualify than other traditional insurance companies, so customers should keep this in mind before purchasing.


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268 Customer Comments & Reviews

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Faye B
12/27/2019
I would give zero stars if I could. The. Absolute. Worst. Very few providers accept this coverage (I live in a major metro city - Memphis, TN.) Many services I needed during my enrollment in 2019 would have required me to drive over an hour away, and to providers with terrible online reviews. Had I elected to keep this garbage for 2020, they would have raised my monthly premium for the same plan, same income, by 927%. No, that is not a typo. It's shameful.


Jerry B
12/19/2019
Is there a negative star possible? Very, very,very very bad customer service.


lynnhuynh715
12/10/2019
DO NOT APPLY FOR AMBETTER INSURANCE!!! The worst customer service worst insurance company I was with them for about 2 years and they couldn't help us with anything. Confusing, outdated, money vultures. I might as well not be a subscriber to Ambetter so I can save more money paying the medical bills upfront.


saraoczkowicz
12/3/2019
Can't even find a dr. that accepts this insurance plan. Can't understand why Illinicare even offers it.


Ken S
12/3/2019
AmBetter is a terrible company , who will deny any claim , even something like ECG in cardiologist office. Not medically necessary!!!! it is not like some expensive invasive procedure, it is simple standart care testing !!! something needs to be done about it


M
mark
11/22/2019
I'm not impressed. They keep adding steps/conditions/changing requirements to get my torn meniscus repaired. And then they deny the procedure. Since it's so close to the end of the year it appears they are trying to get my deductible to reset so they don't have to pay. What an unethical company.


taigarz136
11/21/2019
Ambetter is a terrible health insurance company if you live in Tx. Owned by Centene, they hardly pay for any medical basic bills. They are like vultures scamming the government and the person that pays part of there health insurance premium. They also threaten people, that they will not offer you any health insurance, if you do not sign up by November before the new year starts. Horrible !!!!


Jeff R
11/14/2019
Ambetter's "My Health Pays Rewards" is ridiculous. Just found out it can be used only at Walmart or Sam's Club (until end of 2019). I was just informed by an Ambetter Rep that beginning January, 2020, the My Rewards Visa Card will only be accepted at Sam's Club. That's just not right! We need better choices than just Sam's Club. This just stinks. I have $100.00 on my Rewards card, and hubby has $75.00. Ambetter is becoming Amworse!!!


Yelena A
10/30/2019
AmBetter is a terrible company , who will deny any claim , even something like ECG in cardiologist office. Not medically necessary!!!! it is not like some expensive invasive procedure, it is simple standart care testing !!! something needs to be done about it


mayadams1979
10/16/2019
My husband has been trying to get a ct for a torn rotor cuff for almsot 3 months and they deny it at every turn. He has been in sever pain this whole time. Ambetter doesn't care about its patients at all. We will be switching asap.



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