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Ambetter Health Insurance Review

275 Customer Comments & Reviews - see all comments
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Ambetter is a health insurance company owned by the Centene Corporation, which is a multi-national healthcare company that provides programs and services to under-insured and uninsured individuals. Ambetter offers customers affordable health care plans in 14 states including Arkansas, Arizona, Georgia, Florida, Indiana, and Nevada, among others.
 
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Ambetter is Centene Corporation’s option for a health insurance marketplace, so it’s intended for individuals who lack health insurance, and possibly don’t qualify for traditional plans.

What’s Included in Ambetter’s Health Insurance Plans?

Ambetter health insurance plans offer prescription coverage, mental and behavioral health services, integrated care management, maternity and newborn care, 24/7 nurse advice line, Ambetter Telehealth, My Health Pays Rewards, and optional vision and dental coverage for adults.

The company has three plan options to choose from: Ambetter Essential Care, Ambetter Balanced Care, and Ambetter Secure Care, which are classified as bronze, silver, and gold, respectively.

The Ambetter Essential Care offers lower monthly premium payments, but higher out-of-pocket expenses, the Ambetter Balanced Care offers the best balance between monthly premium payments and out-of-pocket expenses, and the Ambetter Secure Care has higher monthly premium payments, but limits your out-of-pocket expenses.

Each plan has a different type of coverage and payment, but all of them include essential health benefits such as emergency services, hospitalization. outpatient or ambulatory services, preventive and wellness services, maternity and newborn care, pediatric services, mental health and substance abuse services, and laboratory services, among others.

Final Thoughts

Overall, Ambetter offers flexible healthcare options that fit different budgets and needs, with a few perks like the company’s My Health Pays Rewards, which allows customers to pay for medical expenses with the money they earn through the program, a 24/7 nurse advice line, and Ambetter Telehealth, which provides 24/7 phone or video access to in-network providers for non-emergency health issues. Additionally, Ambetter members can manage and pay for their account online, and the company’s website offers helpful tools like a provider search engine, and educational articles for those who want to learn more about insurance.

Having said that, Ambetter health insurance also has its drawbacks, like the fact that it’s only available in 15 states, you must sign up during the open enrollment period, and that the company may have stricter requirements to qualify than other traditional insurance companies, so customers should keep this in mind before purchasing.

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275 Customer Comments & Reviews

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shoutgrace
4/21/2023
THE WORST. I would give this company zero stars if I could. For five months, I've been trying to get a reimbursement for a medical bill that was out of network. They lost the reimbursement application the first time, and I had to file a grievance. Then when I called back there was no documentation the grievance was even filed. Meanwhile, I submitted another reimbursement application a second time, and received a letter from Ambetter that I would need to submit another (third) application because we moved 6 weeks ago and the address they had on file was our old one. I can never reach a manager on the phone, and many times while I I'm hold waiting to speak to the escalations department, I... Read More

dimpleali
4/17/2023
Worst company. Customer service person was very unpleasant and unprofessional I had to repeat every sentence twice. He was forgetting account number and asking again and again. Then he put me on a hold saying I am going to research the account and come back. I was waiting over 10 minutes like a fool for his reply. Finally the phone line got disconnected. It happens only if one person disconnect the line. He never called me back also. I pay $ 1075 a month for my primum and get this 3rd class customer service. I am going to switch and look for another provider.

Gerald M
4/11/2023
Absolutely the worst insurance company on the planet. I have been trying to get one simple issue settled for months, and I cannot even get a supervisor on the phone. I have a trail of emails that have gone unanswered from these clowns. I am paying $735 per month for insurance that they are doing everything in their power from preventing me from using. I have a horrific back issue where I cannot walk or stand for more than five minutes and I cannot get care. I have literally spent hours on hold trying to get someone that can help me, and they could care less. I have been promised time and again a return phone call, never happens. When I asked their office specifically or a list of... Read More

Peter K
4/3/2023
Horrible customer service. Many physicians listed on the Ambetter website do not even accept Ambetter Insurance. Something as simple as a Primary Care Physician. I've called the first 4 listed on the Ambetter Website only to be told they do not accept the insurance.

johnbplacejr
3/21/2023
Arizona Complete Health by Ambetter should be shutdown!! They recently turned my wife down for an MRI of her back that she desperately needs. They said she needed to do Physical Therapy for 6 weeks, which she did. They turned her down again! You'll NEVER guess what type of Doctor reviewed her case to determine if she needed an MRI ?? You're probably thinking it's a Doctor with a background in Orthopaedics, Nuclear Medicine, Radiology, Back Surgery, etc. WRONG!! The Doctor who reviewed my wife's case has a specialty in Pediatrics! Can you believe it? All this, to turn down an MRI that costs $300.00. What I have just related is indicative of how they routinely treat... Read More

deb.coltsfan
3/16/2023
I recently retired and knew that I would need an "Obama Plan" until I turned 65, so unfortunately I get stuck. I signed up with my advisor, in early February and I received a bill for my first month premium for March, yet I haven't received my card or welcome packet with benefits, etc. I went on the website to pay my bill, yet I wasn't able to, because they couldn't find me in their system. It's real interesting that I'm looking at the bill and payment coupon and my Member ID number, yet I couldn't pay online after 12 attempts using my Member ID and SS #. I knew this would be an outright fiasco, since it's a government insurance! As of 3/16/23, I still don't have my insurance card or... Read More

bdadams85
3/15/2023
I purchased a policy with AmBetter Complete Health for my family through the Marketplace, which was to start on Jan 1st, 2023. I paid my first premium of nearly $1.2k, almost two weeks in advance of the due date. I received an email confirmation of the payment, so thought I was set. Two weeks later, I logged into my account on January 2nd, since I had not yet received ID cards or any correspondence from AmBetter regarding my policy. I saw that the status of my account was mark "suspended", due to non-payment. A secure message within the portal stated that, unless I immediately paid double the premium payment (over $2,000) within 24 hours, my account would be cancelled. I panicked, and made... Read More

luvv.my.brown.skin
3/11/2023
Ambetter lists practitioners on website as being part of their Network, then when you ACTUALLY CALL these practices/doctors, the actually DO NOT participate in Ambetter's network at all. I called SIX different doctors' offices ( one Internal Medicine doctor and 5 different Orthopedists) that were listed on their site and NONE of them participated in the Ambetter Network! Secondly, whenever you call customer service, you get agents from non English speaking countries who (a) have very mediocre command of the English language, (b )have limited communication skills and are often very difficult to understand, therefore they are not very effective at assisting you at all. I had to call back... Read More

J
Jones
3/8/2023
The customer service you get on this insurance is nonexistent. I have had to call three times and each time the call is routed a call center and all they do is read from a script. They cannot answer a single question for you. The ID cards they send you in the mail fade with a month in your wallet. You will end up paying a lot more than you are saving with this "insurance."

detailchef
3/8/2023
DO NOT BUY THIS INSURANCE. I was attracted to the company from the Stride(the contracted service) who posted this company as a viable alternative to expensive coverage. You're not saving money, but creating heartache for yourself. First of all, they stated that certain doctors were accepted under this plan. However, when I went to call my provider who was on Ambetter's list of providers, that doctor stated that they did NOT accept this insurance. Do your own research and find a better insurance company. Ambetter is horrible and that's all I have to say about them. Move on and let them go out of business.

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