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WellCare Health Insurance Review

79 Customer Comments & Reviews - see all comments
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WellCare Health Plans is a health insurance provider that specializes in delivering Medicare and Medicaid services nationwide. The company offers government-sponsored care services to families, individuals, and seniors.

What’s Included with WellCare?

  • Diagnostic tests and imaging
  • Preventive care services
  • Primary care
  • Outpatient surgery
  • Immediate medical attention
  • Prescription drugs
  • Hospitalization
  • Pregnancy care
  • Habilitation and rehabilitation services
  • Mental health, behavioural health, and substance abuse needs
  • Pediatric dental or eye care

Types of Health Insurance Plans

 

Businesses and Organizations

No

Individuals and Families

Yes

Short-Term Health Insurance

Not Stated

Other Plans Offered:

  • Medicare Advantage and PDP Plans

Plans Reviewed

Bronze Plan

  • Out-of-pocket limit: $6,350 per individual and $12,700 per family
  • No overall annual limit on specific services
  • Overall deductibles: $3,000 per person and $6,000 per family
  • A written referral is required to visit a specialist
  • Other covered services: infertility treatment, Chiropractic care, Hearing aid

Silver Plan

  • Out-of-pocket limit: $5,000 per individual and $10,000 per family
  • Overall deductibles: $2,500 per person and $5,000 per family which do not apply to prenatal, postnatal, PCP visits, Tier 1 generic drugs, and Preventive care
  • No annual maximum limit on selected covered services
  • A written referral is required to see a specialist
  • Other covered services: Infertility treatment, Hearing aid, Acupuncture, Dental care for adults, Chiropractic care

Gold Plan

  • Out-of-pocket limit: $4,000 per individual and $8,000 per family
  • Overall deductibles: $600 per person and $1,200per family which excludes prescription drugs
  • No overall annual limit on specific covered services
  • A written referral is required to visit a specialist
  • Other covered services: Hearing aid, Chiropractic care, Infertility treatment

Platinum Plan

  • No overall deductibles for both individuals and families
  • No annual maximum limit for specific covered services
  • Out-of-pocket limit: $2,000 per individual and $4,000 per family
  • A written referral is required to see a specialist
  • Other covered services: Hearing aid, Infertility treatment, Chiropractic care

*Details shown above are for the state of New York

How Much Does It Save You?

 

Bronze

Silver

Gold

Platinum

Services Offered

In-Network

(Your Cost)

Out-of-Network

(Your Cost)

In-Network

(Your Cost)

Out-of-Network

(Your Cost)

In-Network

(Your Cost)

Out-of-Network

(Your Cost)

In-Network

(Your Cost)

Out-of-Network

(Your Cost)

Diagnostic Test

50% after deductible

Not covered

30% after deductible

Not covered

PCP office: $25 co-pay after deductible

Specialist office: $40 co-pay after deductible

 

 

Not covered

PCP office: $15 co-pay after deductible

Specialist office: $35 co-pay after deductible

Not covered

Imaging

50% after deductible

Not covered

30% after deductible

Not covered

$40 co-pay after deductible

Not covered

$35 co-pay

Not covered

Preventive Care Services

Covered in full

Not covered

Covered in full

Not covered

Covered in full

Not covered

Covered in full

Not covered

Primary Care

50% after deductible

Not covered

Visits 1-3: $0 co-pay Visits 4+: 30% deductible

Not covered

$25 co-pay after deductible

Not covered

$15 co-pay

Not covered

Generic Drugs

Retail: $10 co-pay

Mail Order: $25 co-pay after deductible

Not covered

Retail: 30%

Mail Order: 30% after deductible

Not covered

Retail: $10 co-pay

Mail order: $25 co-pay

Not covered

Retail: $10 co-pay

Mail order: $25 co-pay

Not covered

Specialty Drugs

Mail order: $70 co-pay after deductible

Not covered

Mail order: 30% after deductible

Not covered

Mail order: $70 co-pay

Not covered

Mail order: $60 co-pay after deductible

Not covered

Hospital Stay

50% after deductible

Not covered

30% after deductible

Not covered

$100 co-pay after deductible

Not covered

Physician/Surgeon fee: $100 co-pay

Facility fee: $500 co-pay per admit

Not covered

Outpatient Surgery

50% after deductible

Not covered

30% after deductible

Not covered

$100 co-pay after deductible

Not covered

$100 co-pay

Not covered

Urgent Care

50% after deductible

50% after deductible

30% after deductible

30% after deductible

$60 co-pay after deductible

$60 co-pay after deductible

$55 co-pay

$55 co-pay

Emergency Room Services

50% after deductible

50% after deductible

30% after deductible

30% after deductible

$150 co-pay after deductible

Not covered

$100 co-pay

$100 co-pay

Emergency Medical Transportation

50% after deductible

Not covered

30% after deductible

Not covered

$150 co-pay after deductible

Not covered

$100 co-pay

Not covered

Mental/ Behavioral Inpatient Services

50% after deductible

Not covered

30% after deductible

Not covered

$1,000 co-pay per admit after deductible

Not covered

$500 co-pay per admit

Not covered

Mental/ Behavioral Outpatient Services

50% after deductible

Not covered

30% after deductible

Not covered

$25 co-pay after deductible

Not covered

$15 co-pay

Not covered

Substance Use Disorder Inpatient Services

50% after deductible

Not covered

30% after deductible

Not covered

$1,000 co-pay per admin after deductible

Not covered

$500 co-pay per admit

Not covered

Substance Use Disorder Outpatient Services

50% after deductible

Not covered

30% after deductible

Not covered

$25 co-pay after deductible

Not covered

$15 co-pay

Not covered

Prenatal and Postnatal care

Covered in full

Not covered

Covered in full

Not covered

Covered in full

Not covered

Covered in full

Not covered

Pregnancy Delivery and Inpatient Services

50% after deductible

Not covered

30% after deductible

Not covered

$1,000 co-pay per admit after deductible

Not covered

$500 co-pay per admit

Not covered

Rehabilitation and

50% after deductible

Not covered

30% after deductible

50% after deductible

$30 co-pay after deductible

Not covered

$25 co-pay

Not covered

 
Annual Maximum Limit

Bronze

None

Silver

None

Gold

None

Platinum

None

*Only on specific covered services

Summary

WellCare health insurance offers excellent medical services coverage and benefit programs that makes them a good choice for seniors, families, and individuals.

 

 

 

 

 

 

 


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79 Customer Comments & Reviews

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M
M
3/21/2021
Wellcare is the worst-they offer least benefits-every week have fought for medication to be approved and several specialists that i see no longer take them because of all the shenanigans they try to pull. No one has time to constantly fight for approval for the same medication every month. Phone calls are received by reps who don’t have a clue and otc limits you to same 50 overpriced products ($8 for colgate) and otc benefits change randomly from $20 mthly to $35 quarterlywhile my other colleagues have an increase on their otc at us healthcare


D
Dave
2/26/2021
This company charged a copay for a prescription drug that is more than 7 times the copay's charged by other health insurers. Their copay was more than 3 times the full retail price of the drug at the local major drug store. The drug is a generic that has been around for years. Please check your drug store price before paying this insurer's copay. They should be run out of business.


Doris H
12/31/2020
Enrolled in 2020 coverage Wellcare dividend prime hmo. I do not have any prescriptions so cannot comment on drug coverage. I had one wellness visit. Mainly utilize OTC benefit. Filed multiple grievances online regarding the price, quality, and lack of adequate descriptions of items in the OTC catalog. Obtained permission to purchase OTC items through other vendors and submit copies of receipts for reimbursement. I received the full 480 dollar OTC benefits for the year. I received a Fitbit inspire through silver sneakers. I received 60 dollars in gift cards from healthy rewards. Whenever I had a problem I filed a grievance online and the issue was addressed. When I did not like the answer,... Read More


L
lawrence k
12/29/2020
Well Care is the worst insurance company I have talked with about Medicare. Their agents are incompetent and poorly trained. All they really did was waste my time. Big promises zero results. I wish I could give zero stars


wurtzchery12
12/29/2020
When I really needed this Plan D the last week of 2020 they were not going to fill my pain medication for 72 hours. Cyclabenzinepine had to be reviewed by Wellcare’s doctor. I had a legal pain prescription for back pain from my doctor to the pharmacy and this had to be reviewed by Wellcare’s doctor. I already had pain through the holiday weekend and WellCare was going to make me wait another 72 hours to review. My premiums had all been paid . Maybe because I shopped the plan D marketplace and of January 1 2021 would be enrolled in another plan D , WellCare was no longer giving service to members in their last week with WellCare. Whatever their reason it left me very doubtful of going... Read More


S
Stanley
12/27/2020
Trying to get referrals or prescriptions is a joke. Finally bought prescription for my acid reflux. The one they pay for stops absorption of the prescriptions they do pay for. But he real question is if the problem is with my throat and stomach why do they want to put a camera up my butt


junebennett21
11/21/2020
WellCare is the worst health insurance you could buy! No customer service, don't update membership cards when you move to another area. If you move from one area to another you must update your card to your new area or you won't have use of your health insurance card. I asked them 3 times to update my card as I was moving to another area, and they never changed it, so I changed my policy and went to a well known company. They don't know the meaning of "customer service" and ask for your membership number so they can look up your policy, and never get back to you!


C
Clifford
11/10/2020
I though I did the correct research right up until I tired to register, after signing up for Wellcare. Their website enrollment forms don't compute. Try to talk to a agent and you get inexperienced WelFare Moms with kids in the back ground answering phones. Seem Corporate in now operating by stay at home Agents who don't or can't speak English ,have poor communication equipment at home . Aren't current employees so they can't answer common questions without putting you on hold 5minutes at a time. Back to calling around and find another Medicare D Plan


K
KO
10/16/2020
The most difficult company to work with if there is a problem. I am a nurse practitioner and I have had both myself and patience have a very difficult time with their customer service department fortunately none of the medical condition has been serious. I would not recommend this company and rather stay or suggest companies that have a long-standing Annie 4 to 5 star rating at Medicare website


R
Regina R
10/11/2020
WC has denied necessary diagnostic tests for me. I have been in pain for 6. months now to chew, eat, yawn, just open my mouth. I have ruled out a dental issue, also had x rays, my m.d. said we need to have an MRI but WellCare denied the referral. I consulted an orthopedic surgeon who confirmed the necessary test of MRI for me. This was the report. '''' Im sorry to hear about your symptoms. Actually, this sounds like a problem with the temporomandibular joint, which is the joint between the jaw and the skull, the pain, and discomfort that you are experiencing could be the result of TMJ dysfunction which is a blanket term which covers multiple problems which can be associated with the... Read More



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