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Eargo Hearing Aids Review


ConsumersAdvocate.org Rating: 4 / 5 (Excellent)
250 Customer Comments & Reviews - see all comments
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Founded in 2011, Eargo is an award-winning hearing technology company. They have developed Class II, medical-grade hearing aids that are invisible, comfortable, rechargeable, and affordable. The company's direct-to-consumer model makes it easy to purchase a hearing model online or by phone. The company also handles claims directly with FEHB (federal employee health benefits) insurance plans making it possible for qualified customers to easily receive the product at no out-of-pocket cost to them. Eargo is located in San Jose, California.
 
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How is Eargo rated?

Breakdown

4.0/5
Hearing Aid Style
3.5/5
Features and Price
4.4/5
Battery Life
4.0/5
Customer Experience

Overall Rating: 4 / 5 (Excellent)

Eargo hearing aids help wearers process and understand speech more clearly, amplifying mid and high auditory frequencies. The company's products were designed by an ENT surgeon with more than thirty years' experience in the field with thousands of patients. Products were subsequently tested by audiologists and hearing professionals before being put into production. Since wearers generally need time to readjust to the hearing audio frequencies they may have missed for years--similar to how eyes adjust to glasses or contacts--Eargo has built a team of licensed personal hearing professionals to help each client through this process.

Eargo Product Offerings

Hearing Aid Style - 4 / 5

Eargo devices are extremely discreet. They're so invisible, you truly have to look very closely to see the tiny black end of their hearing aids. Eargo is also very attentive to comfort. Their patented Flexis, made from medical-grade silicone, help their devices rest comfortably in the ear and allows natural, ambient-lost frequencies to pass through into the eardrum.

The company's newest product is the Eargo 7, which automatically optimizes the soundscape as you move between environments. The Eargo 7 ifeatures Sound Adjust+ with Clarity Mode, a powerful capability that automatically adapts your Eargo devices to your current sound environment. The Eargo 7 is competitively priced when compared to traditional hearing aids at $2,950 for a pair of devices. It provides 16 hours of continuous use an overnight charge up to 2 days of portable power with the contactless charging case. All of Eargo's products are distinguished by excellent on-demand support from hearing professionals for as long as you use your device.

Eargo's other products include the Eargo SE, a virtually invisible CIC hearing aid that is cleared by the FDA. The company's newest product is LINK by Eargo, the company's first earbud-style OTC hearing aid with 5.3 Bluetooth. Both products benefit from rechargeable batteries and four preset sound modes to optimize your hearing experience.

Eargo kits come with left and right devices, two sizes of Flexis (regular and large), charger units, cleaning tools, and more. Every purchase comes with free lifetime support.
Product Type
True Hearing Aid
Types of Hearing Aids
CIC
ITC
Battery Life
Overnight/6 hour charge for all day use
Accessories
Charger Plate
Cleaning Kit
Bag
Mobile App
Charging Dock
Hard Case
Bluetooth
Enhanced Clarity
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Wind Noise Reduction

Eargo Additional Services

Features and Price - 3.5 / 5

Eargo hearing aids offer a wide variety of features to improve customers' hearing experience and provide added convenience. These include preset sound profiles, digital noise reduction, digital feedback reduction, wind noise reduction, and Bluetooth and internet connectivity. The Eargo app makes customizing your devices one-tap easy. But if you need some help, Eargo's hearing specialists are available by phone or video to walk you through the process. Support is unlimited and lasts a lifetime.
Financing Available
Yes
Trial Offer
Yes
Trial Offer Period
Free Shipping
Yes
Online Hearing Test
Yes
Modes of Contact
App
Phone
Chat
Email
Web Form

Eargo Pricing

Battery Life - 4.4 / 5

Eargo's battery delivers 16 hours of service after an overnight charge. That's enough charge to last most people a full day, however, you certainly won't want to forget to plug in your devices overnight or you may not be able to use them the next morning.

Lowest Price (1 unit)

$799 for a pair

Highest Price (1 unit)

$2,950 for a pair

Eargo After-Sale Service

Customer Experience - 4 / 5

Every Eargo customer is assigned a licensed hearing professional for assistance after receiving the device. Customers are then able to book an introductory call and subsequent support calls as needed until they feel comfortable using the device. Eargo offers two types of warranties that come standard with its products. There is a 12 or 24-month manufacturer warranty that covers manufacturing defects. This will be void if the wearer modifies or damages the unit(s). Eargo also includes an uncommon loss & damage warranty which will cover devices that are lost or damaged beyond repair. In such cases, the company will send you replacements at a discounted rate.

Eargo's website also features live chat, an extensive FAQ section, and a library of videos where customers can learn more about the company's hearing aid technology.
Warranty Length
One or two years, depending on model
Warranty Extendable?
Yes
Warranty Coverage
At the time of original purchase, Eargo provides an original warranty on all hearing systems, including hearing devices, chargers, power cords, and USB plugs. The original warranty covers unlimited repairs and one-time loss/damage coverage per unit. The Eargo warranty begins on the date that the new system is received by the client.
Text of Warranty
click here
Deductible/Copay
No

Eargo Reputation

Reputation - 4.6 / 5

Eargo earns an average rating of 4.6 out 5 stars on Trustpilot and is rated A+ by the Better Business Bureau. It is an accredited business with the BBB since 2016.
BBB Rating
A+
Trust Pilot Rating
4.6 out of 5
Date Collected
2024-07-11
Year Founded
2011

Company Profile

Full Name
Eargo Hearing Aids
Company Website
https://eargo.com/
Headquarters
1600 Technology Dr., San Jose, CA, 95110

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250 Customer Comments & Reviews

Loading Reviews ...
Robert K
3/28/2023
Amazing technology and the support is there if needed. A very pleasant staff , there if needed.

Eargo  
Official Response

of Eargo Hearing Aids
So happy that you are enjoying your Eargo hearing aids!
dan.penrod
3/27/2023
I am impressed with the support I have received from the eargo team. Jessica has been great to work with.

Eargo  
Official Response

of Eargo Hearing Aids
Thank you so much for sharing your Eargo experience. We're so happy to hear that you are enjoying the support that we provide for our customers.
baffled01
3/23/2023
I first ordered Eargos several years ago, when I just needed a little help hearing others at work. My hearing has declined, and I am on my third pair of Eargos. When I got my first pair, I figured they would be a less expensive stepping stone until I needed "real" (expensive) hearing aids. Eargo technology has kept up with my hearing loss, and they are such a wonderful company with such a great product that I am happy I've been able to keep them. I'm on my third model, and every time I upgrade I'm so impressed with the improvements. I truly believe Eargo will just keep getting better. Beyond the incredible technology, this is a wonderful company of great people who stand behind their... Read More

Eargo  
Official Response

of Eargo Hearing Aids
Thank you for staying with Eargo. Thank you for the kind words regarding our support and products. So glad that you are happy with our hearing aids!
dan.penrod
3/23/2023
Customer service has been awesome. Seem like great people to work with.

Eargo  
Official Response

of Eargo Hearing Aids
Thank you so much for the compliment regarding our support team. It is very important to us that all of our Eargo customers receive the best possible to support and are successful with our hearing aids!
stepmac111
3/23/2023
These hearing aids help me to hear better, which is what you want. I used Phonak in the past. Phonak has more bells and whistles, things I don’t necessarily want, but they didn’t seem to help me hear nearly as well as these Eargos. I highly recommend these.

Eargo  
Official Response

of Eargo Hearing Aids
So glad that the Eargo hearing aids are helping you and you recommend us!
Bart H
3/22/2023
If you want an invisible hearing aid with wifi adjustment this is for you. No feedback with cell phone use (depending on the amplification you chose)

Eargo  
Official Response

of Eargo Hearing Aids
Thank you for the Eargo recommendation!
Mark F
3/21/2023
I've used Eargos since the Neo version. I love the sound quality and the discreetness of the devices. They are comfortable and fit my ears well. The only issue that has popped up for me with each iteration, is battery issues. My first Charger would not hold a charge for more than a day. My Plus' had to be "reset" several times over and my 5's would not hold a charge for over 8 hours after about a year. (And I am a stickler for following proper charging protocols.) To their credit, Eargo made me whole each and every time. I think their customer service while lacking a bit in the early days, is now second to none! Fix those pesky battery issues and I'm a 5-star review.

Eargo  
Official Response

of Eargo Hearing Aids
So glad to hear that you are enjoying the sound quality and discreetness of your Eargos! Please keep us posted and contact our support team at any time to address any issues that may arise.
D
Dennis G
3/21/2023
I am amazed. My new 7 reduced my tinnitus and provides a natural, smooth sound. I highly recommend.

E
Eargo  
Official Response

of Eargo Hearing Aids
Thank you for the recommendation!
S
sally.bratton
3/17/2023
Eargo is a very discreet product. Very easy to understand the tutorials. Telephone appointment with audiologist answered all my questions SNF gave me great tips that weren’t in the tutorial. Love that I got a verbal repost on the numbers for my hearing loss in decibels and what frequencies were affected.

E
Eargo  
Official Response

of Eargo Hearing Aids
Thank you for your review. Our support team is always available to answer all your questions and make sure you are are enjoying your Eargo hearing aids!
1957mgp
3/15/2023
So far, over the 2 weeks I've been using the Eargo 6 hearing devices, I have been very pleased with the results. All the concerns I had going in have been satisfactorily answered and resolved to my full satisfaction. For a mid-range price, I can see why Eargo 6 is rated the best "invisible" non-prescription hearing device on the market. If I had to list one thing that was tough to get right it was the fit. Having several sizes and types of petals helped mitigate this issue. Regardless, when chewing, they still have a tendency to slip some. But, since they don't have to be very far down the ear canal, that has not compromised their effectiveness. Finally, the App is definitely... Read More

Eargo  
Official Response

of Eargo Hearing Aids
Thank you for sharing your Eargo experience. We are glad to see you are pleased with the results!
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