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Eargo Hearing Aids Review


ConsumersAdvocate.org Rating: 4 / 5 (Excellent)
256 Customer Comments & Reviews - see all comments
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Founded in 2011, Eargo is an award-winning hearing technology company. They have developed Class II, medical-grade hearing aids that are invisible, comfortable, rechargeable, and affordable. The company's direct-to-consumer model makes it easy to purchase a hearing model online or by phone. The company also handles claims directly with FEHB (federal employee health benefits) insurance plans making it possible for qualified customers to easily receive the product at no out-of-pocket cost to them. Eargo is located in San Jose, California.

How Do We Rate Eargo?

Breakdown

4.0/5
Hearing Aid Style
3.5/5
Features and Price
4.4/5
Battery Life
4.0/5
Customer Experience

Our Overall Rating: 4 / 5 (Excellent)

Eargo hearing aids help wearers process and understand speech more clearly, amplifying mid and high auditory frequencies. The company's products were designed by an ENT surgeon with more than thirty years' experience in the field with thousands of patients. Products were subsequently tested by audiologists and hearing professionals before being put into production. Since wearers generally need time to readjust to the hearing audio frequencies they may have missed for years--similar to how eyes adjust to glasses or contacts--Eargo has built a team of licensed personal hearing professionals to help each client through this process.

Eargo Product Offerings

Hearing Aid Style - 4 / 5

Eargo devices are extremely discreet. They're so invisible, you truly have to look very closely to see the tiny black end of their hearing aids. Eargo is also very attentive to comfort. Their patented Flexis, made from medical-grade silicone, help their devices rest comfortably in the ear and allows natural, ambient-lost frequencies to pass through into the eardrum.

The company's newest product is the Eargo 7, which automatically optimizes the soundscape as you move between environments. The Eargo 7 ifeatures Sound Adjust+ with Clarity Mode, a powerful capability that automatically adapts your Eargo devices to your current sound environment. The Eargo 7 is competitively priced when compared to traditional hearing aids at $2,950 for a pair of devices. It provides 16 hours of continuous use an overnight charge up to 2 days of portable power with the contactless charging case. All of Eargo's products are distinguished by excellent on-demand support from hearing professionals for as long as you use your device.

Eargo's other products include the Eargo SE, a virtually invisible CIC hearing aid that is cleared by the FDA. The company's newest product is LINK by Eargo, the company's first earbud-style OTC hearing aid with 5.3 Bluetooth. Both products benefit from rechargeable batteries and four preset sound modes to optimize your hearing experience.

Eargo kits come with left and right devices, two sizes of Flexis (regular and large), charger units, cleaning tools, and more. Every purchase comes with free lifetime support.
Product Type
True Hearing Aid
Types of Hearing Aids
CIC
ITC
Battery Life
Overnight/6 hour charge for all day use
Accessories
Charger Plate
Cleaning Kit
Bag
Mobile App
Charging Dock
Hard Case
Bluetooth
Enhanced Clarity
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Wind Noise Reduction

Eargo Additional Services

Features and Price - 3.5 / 5

Eargo hearing aids offer a wide variety of features to improve customers' hearing experience and provide added convenience. These include preset sound profiles, digital noise reduction, digital feedback reduction, wind noise reduction, and Bluetooth and internet connectivity. The Eargo app makes customizing your devices one-tap easy. But if you need some help, Eargo's hearing specialists are available by phone or video to walk you through the process. Support is unlimited and lasts a lifetime.
Financing Available
Yes
Trial Offer
Yes
Trial Offer Period
Free Shipping
Yes
Online Hearing Test
Yes
Modes of Contact
App
Phone
Chat
Email
Web Form

Eargo Pricing

Battery Life - 4.4 / 5

Eargo's battery delivers 16 hours of service after an overnight charge. That's enough charge to last most people a full day, however, you certainly won't want to forget to plug in your devices overnight or you may not be able to use them the next morning.

Lowest Price (1 unit)

$799 for a pair

Highest Price (1 unit)

$2,950 for a pair

Eargo After-Sale Service

Customer Experience - 4 / 5

Every Eargo customer is assigned a licensed hearing professional for assistance after receiving the device. Customers are then able to book an introductory call and subsequent support calls as needed until they feel comfortable using the device. Eargo offers two types of warranties that come standard with its products. There is a 12 or 24-month manufacturer warranty that covers manufacturing defects. This will be void if the wearer modifies or damages the unit(s). Eargo also includes an uncommon loss & damage warranty which will cover devices that are lost or damaged beyond repair. In such cases, the company will send you replacements at a discounted rate.

Eargo's website also features live chat, an extensive FAQ section, and a library of videos where customers can learn more about the company's hearing aid technology.
Warranty Length
One or two years, depending on model
Warranty Extendable?
Yes
Warranty Coverage
At the time of original purchase, Eargo provides an original warranty on all hearing systems, including hearing devices, chargers, power cords, and USB plugs. The original warranty covers unlimited repairs and one-time loss/damage coverage per unit. The Eargo warranty begins on the date that the new system is received by the client.
Text of Warranty
Deductible/Copay
No

Eargo Reputation

Reputation - 4.6 / 5

Eargo earns an average rating of 4.6 out 5 stars on Trustpilot and is rated A+ by the Better Business Bureau. It is an accredited business with the BBB since 2016.
BBB Rating
A+
Trust Pilot Rating
4.6 out of 5
Date Collected
2024-07-11
Year Founded
2011

Company Profile

Full Name
Eargo Hearing Aids
Company Website
Headquarters
1600 Technology Dr., San Jose, CA, 95110

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256 Customer Comments & Reviews

Loading Reviews ...
windrydr21
11/7/2023
The performance of the hearing aids is so much better than I expected! The only issue I have is: I have a hard time keeping them in my ear canal, no matter which ear pieces I use. The Large ear pieces with the open petals seem to stay in the best but I have to re-seat them several times a day.


V
Vn
7/11/2023
Hello, don’t be misled with Eargo, I am trying to warn people to be careful with Eargo hearing aids. I purchased Eargo hearing aids for almost 3k and when I received them they were not working properly. When I called customer service, they told me to upgrade the hearing aids. Costing me more than $700 from the previous model. The new model they sent me was worse than the previous one. Now, I hardly use them, they are pretty much worthless. A few days ago, one of my hearing aids wasn’t able to charge, I called customer support and they told it will cost $375 for a replacement. Tried contacting the supervisor but never called me back. Please be careful, the Eargo hearing aids are... Read More


dave.rudisill
6/30/2023
These are my first hearing aids. It took 2-3 days to get accustomed to having something in my ears, and another week or so before I started going hours at a time without thinking about them. The experience has been remarkable. I no longer ask people to repeat themselves several times a day. I was pleasantly surprised by how well they work with both landline and cellular phones--no feedback or need to use the speakerphone the way I have seen hearing aid users do in the past. The scheduled call from Eargo after my first week was very productive. She gave me useful tips on the use and maintenance of the Eargos, information not found in the videos. After two weeks, I am very happy.

Eargo  
Official Response

of Eargo Hearing Aids
Remarkable Eargo review! Thank you!

William H
5/30/2023
Now that Louise has adjusted the 7s they seem to be working fine. Will be trying other environments soon.

Eargo  
Official Response

of Eargo Hearing Aids
So glad that your Eargo hearing aids are working well for you. If you need any assistance with adjustments, please contact us and we'll be happy to help!

kenpat3
5/25/2023
My eargo 7 have worked very well. I really like how much less wind noise I have with these hearing aids

Eargo  
Official Response

of Eargo Hearing Aids
Thank you for sharing your Eargo experience!

C
Carol A
3/28/2023
EARGO is a great hearing aid. They have certified employees available from the start to finish of your purchase. I highly recommend EARGO for people looking for a great simple to use and comfortable to wear Hearing Aid.

E
Eargo  
Official Response

of Eargo Hearing Aids
Great Eargo review! Thank you so much for your kind words about our hearing aids and support.

Robert K
3/28/2023
Amazing technology and the support is there if needed. A very pleasant staff , there if needed.

Eargo  
Official Response

of Eargo Hearing Aids
So happy that you are enjoying your Eargo hearing aids!

dan.penrod
3/27/2023
I am impressed with the support I have received from the eargo team. Jessica has been great to work with.

Eargo  
Official Response

of Eargo Hearing Aids
Thank you so much for sharing your Eargo experience. We're so happy to hear that you are enjoying the support that we provide for our customers.

baffled01
3/23/2023
I first ordered Eargos several years ago, when I just needed a little help hearing others at work. My hearing has declined, and I am on my third pair of Eargos. When I got my first pair, I figured they would be a less expensive stepping stone until I needed "real" (expensive) hearing aids. Eargo technology has kept up with my hearing loss, and they are such a wonderful company with such a great product that I am happy I've been able to keep them. I'm on my third model, and every time I upgrade I'm so impressed with the improvements. I truly believe Eargo will just keep getting better. Beyond the incredible technology, this is a wonderful company of great people who stand behind their... Read More

Eargo  
Official Response

of Eargo Hearing Aids
Thank you for staying with Eargo. Thank you for the kind words regarding our support and products. So glad that you are happy with our hearing aids!

dan.penrod
3/23/2023
Customer service has been awesome. Seem like great people to work with.

Eargo  
Official Response

of Eargo Hearing Aids
Thank you so much for the compliment regarding our support team. It is very important to us that all of our Eargo customers receive the best possible to support and are successful with our hearing aids!


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