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Eargo Hearing Aids Review


ConsumersAdvocate.org Rating: 4 / 5 (Excellent)
250 Customer Comments & Reviews - see all comments
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Founded in 2011, Eargo is an award-winning hearing technology company. They have developed Class II, medical-grade hearing aids that are invisible, comfortable, rechargeable, and affordable. The company's direct-to-consumer model makes it easy to purchase a hearing model online or by phone. The company also handles claims directly with FEHB (federal employee health benefits) insurance plans making it possible for qualified customers to easily receive the product at no out-of-pocket cost to them. Eargo is located in San Jose, California.
 
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How is Eargo rated?

Breakdown

4.0/5
Hearing Aid Style
3.5/5
Features and Price
4.4/5
Battery Life
4.0/5
Customer Experience

Overall Rating: 4 / 5 (Excellent)

Eargo hearing aids help wearers process and understand speech more clearly, amplifying mid and high auditory frequencies. The company's products were designed by an ENT surgeon with more than thirty years' experience in the field with thousands of patients. Products were subsequently tested by audiologists and hearing professionals before being put into production. Since wearers generally need time to readjust to the hearing audio frequencies they may have missed for years--similar to how eyes adjust to glasses or contacts--Eargo has built a team of licensed personal hearing professionals to help each client through this process.

Eargo Product Offerings

Hearing Aid Style - 4 / 5

Eargo devices are extremely discreet. They're so invisible, you truly have to look very closely to see the tiny black end of their hearing aids. Eargo is also very attentive to comfort. Their patented Flexis, made from medical-grade silicone, help their devices rest comfortably in the ear and allows natural, ambient-lost frequencies to pass through into the eardrum.

The company's newest product is the Eargo 7, which automatically optimizes the soundscape as you move between environments. The Eargo 7 ifeatures Sound Adjust+ with Clarity Mode, a powerful capability that automatically adapts your Eargo devices to your current sound environment. The Eargo 7 is competitively priced when compared to traditional hearing aids at $2,950 for a pair of devices. It provides 16 hours of continuous use an overnight charge up to 2 days of portable power with the contactless charging case. All of Eargo's products are distinguished by excellent on-demand support from hearing professionals for as long as you use your device.

Eargo's other products include the Eargo SE, a virtually invisible CIC hearing aid that is cleared by the FDA. The company's newest product is LINK by Eargo, the company's first earbud-style OTC hearing aid with 5.3 Bluetooth. Both products benefit from rechargeable batteries and four preset sound modes to optimize your hearing experience.

Eargo kits come with left and right devices, two sizes of Flexis (regular and large), charger units, cleaning tools, and more. Every purchase comes with free lifetime support.
Product Type
True Hearing Aid
Types of Hearing Aids
CIC
ITC
Battery Life
Overnight/6 hour charge for all day use
Accessories
Charger Plate
Cleaning Kit
Bag
Mobile App
Charging Dock
Hard Case
Bluetooth
Enhanced Clarity
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Wind Noise Reduction

Eargo Additional Services

Features and Price - 3.5 / 5

Eargo hearing aids offer a wide variety of features to improve customers' hearing experience and provide added convenience. These include preset sound profiles, digital noise reduction, digital feedback reduction, wind noise reduction, and Bluetooth and internet connectivity. The Eargo app makes customizing your devices one-tap easy. But if you need some help, Eargo's hearing specialists are available by phone or video to walk you through the process. Support is unlimited and lasts a lifetime.
Financing Available
Yes
Trial Offer
Yes
Trial Offer Period
Free Shipping
Yes
Online Hearing Test
Yes
Modes of Contact
App
Phone
Chat
Email
Web Form

Eargo Pricing

Battery Life - 4.4 / 5

Eargo's battery delivers 16 hours of service after an overnight charge. That's enough charge to last most people a full day, however, you certainly won't want to forget to plug in your devices overnight or you may not be able to use them the next morning.

Lowest Price (1 unit)

$799 for a pair

Highest Price (1 unit)

$2,950 for a pair

Eargo After-Sale Service

Customer Experience - 4 / 5

Every Eargo customer is assigned a licensed hearing professional for assistance after receiving the device. Customers are then able to book an introductory call and subsequent support calls as needed until they feel comfortable using the device. Eargo offers two types of warranties that come standard with its products. There is a 12 or 24-month manufacturer warranty that covers manufacturing defects. This will be void if the wearer modifies or damages the unit(s). Eargo also includes an uncommon loss & damage warranty which will cover devices that are lost or damaged beyond repair. In such cases, the company will send you replacements at a discounted rate.

Eargo's website also features live chat, an extensive FAQ section, and a library of videos where customers can learn more about the company's hearing aid technology.
Warranty Length
One or two years, depending on model
Warranty Extendable?
Yes
Warranty Coverage
At the time of original purchase, Eargo provides an original warranty on all hearing systems, including hearing devices, chargers, power cords, and USB plugs. The original warranty covers unlimited repairs and one-time loss/damage coverage per unit. The Eargo warranty begins on the date that the new system is received by the client.
Text of Warranty
click here
Deductible/Copay
No

Eargo Reputation

Reputation - 4.6 / 5

Eargo earns an average rating of 4.6 out 5 stars on Trustpilot and is rated A+ by the Better Business Bureau. It is an accredited business with the BBB since 2016.
BBB Rating
A+
Trust Pilot Rating
4.6 out of 5
Date Collected
2024-07-11
Year Founded
2011

Company Profile

Full Name
Eargo Hearing Aids
Company Website
https://eargo.com/
Headquarters
1600 Technology Dr., San Jose, CA, 95110

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250 Customer Comments & Reviews

Loading Reviews ...
JoAnn F
7/19/2021
Yvonne was very helpful and covered a lot of questions I had

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! Thank you so much for this positive review! I'm so happy to hear that Yvonne was able to assist you. Our Client Care team is always glad to help you as well if needed. Please keep spreading the good word about Eargo!
Allen H
7/18/2021
Very good and trustworthy company. I have a pair of eargo neo hearing aids. My charge went bad and was replaced very simply and right awy. I have just ordered a pair of the new Eargo 5. Their customer service is good. Phone, email, or chat.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello Allen! Thank you so much for sharing about your Eargo experience! We are so happy to hear that you've enjoyed working with our company and using our product. Please keep spreading the good word about Eargo, and we hope you enjoy your Eargo 5 system just as much if not even more!
J
John A
7/16/2021
I upgraded the Eargo Max model after about two years of using them to the Eargo Neo HiFi in March 2021. The Max model served me quite well (I would give them 5 stars) and I replaced them largely because the batteries were unable to hold a full charge. My experience with the Neo HiFi model so far has been largely positive. I find the sound to be crisper and so my hearing is noticeably improved with them. My challenge with the Neo HiFi model, on the other hand, is that they are difficult to place in the charger so they make a good connection with the contacts in the charger. The original charger I got was most problematic in that regard and so it was replaced by your excellent support... Read More

A
Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello John! Thank you so much for sharing about your Eargo experience! As you can see, we certainly listen to our clients and make the changes that we can accordingly, hence the new magnetic charger. We are so happy that you've ultimately had a positive experience with our company and product! Please keep spreading the good word about Eargo, and feel free to reach out to our Client Care team if assistance with anything is needed from here!
A
Abbas S
7/12/2021
I have purchased the top of the line product which is somehow improves my hearing. The device is nothing special in comparison with the expensive behind the ears devices which had before. The major issue is that my Eargo device works for 6 months and then completely stops accepting charge. I have already returned them twice and received a new set per my 2 year warranty. Again, it has stopped working for the 3rd time and I am still in warranty period which entitles me to receive a new set. But, with this keeps happening, I will be out luck when my 2 year warranty expires. I have followed all the instructions I was given over the phone to prevent it from going bad, but nothing works.... Read More

A
Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! Thank you for your review. While I'm happy to hear that your Eargo hearing aids improve your hearing, I'm sorry to hear that you are not entirely happy with your Eargo experience so far. Please know that we would be happy to connect you with one of our on-call hearing professionals if you'd like to further discuss quality and maintenance. In addition, we do have significantly discounted out of warranty replacements if you did need a new device outside of warranty. To learn more, please reach out to our Client Care team by calling (800)615-9000, emailing support@eargo.com, or using the live chat function on our website at eargo.com.
pdkron
7/9/2021
I have been so please with this experience and all the people that I have had the please of speaking with. The product works good and I feel better being able to hear things that I have been missing.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! Thank you so much for taking the time to post about your Eargo experience! We truly appreciate you giving us the opportunity to help improve your hearing. We're also so happy that working with our Client Care team has been a pleasure for you! Lastly, keep spreading the good word about Eargo to friends and family!
Robert F
7/1/2021
Very professional and pleasant. Glad I made the choice to contact Eargo.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! Thank you so much for taking the time to post about your Eargo experience! We truly appreciate you giving us the opportunity to help improve your hearing, and we're so happy that you're happy! Lastly, keep spreading the good word about Eargo to friends and family!
Frank R
6/30/2021
My Eargo hearing aids have given me a feeling of being reborn and back to hearing and understanding conversations that I had missed in the past . Thank you Eargo and Heather.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! Thank you so much for taking the time to post about your Eargo experience! We truly appreciate you giving us the opportunity to help improve your hearing. We're so happy that you're so happy with our product. Please keep spreading the good word about Eargo to friends and family!
Joseph R
6/30/2021
I have been wearing my Eargo's for years. They are wonderful for achieving better than normal hearing. I am now on my fourth set! At 85 my hearing is better than a High School student. Joe R.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! Thank you so much for sharing this wonderful review about your Eargo experience! We truly appreciate you being such a loyal client to us, and for spreading the good word about Eargo to others! We're so happy that you're happy with our product!
Clayton O
6/30/2021
Dr. Ron was very informative on the use, care and maintenance of the hearing aid devices.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! We're so happy to hear that your appointment with your Personal Hearing Professional went so well! We hope that you're enjoying your Eargo hearing aids so far, and we're always happy to help if you need assistance with anything.
D
Dorothy R
6/29/2021
I ordered the Eargo hearing aids yesterday. Really looking forward to their arrival. If they are as good as the representative that helped me, I will be extremely happy with the purchase!

A
Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! We are so excited for you to receive your Eargo hearing aids! We hope and expect that you will be extremely happy with your purchase as well. If assistance is needed with anything, we're always happy to help!
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