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Eargo Hearing Aids Review


ConsumersAdvocate.org Rating: 4 / 5 (Excellent)
250 Customer Comments & Reviews - see all comments
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Founded in 2011, Eargo is an award-winning hearing technology company. They have developed Class II, medical-grade hearing aids that are invisible, comfortable, rechargeable, and affordable. The company's direct-to-consumer model makes it easy to purchase a hearing model online or by phone. The company also handles claims directly with FEHB (federal employee health benefits) insurance plans making it possible for qualified customers to easily receive the product at no out-of-pocket cost to them. Eargo is located in San Jose, California.
 
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How is Eargo rated?

Breakdown

4.0/5
Hearing Aid Style
3.5/5
Features and Price
4.4/5
Battery Life
4.0/5
Customer Experience

Overall Rating: 4 / 5 (Excellent)

Eargo hearing aids help wearers process and understand speech more clearly, amplifying mid and high auditory frequencies. The company's products were designed by an ENT surgeon with more than thirty years' experience in the field with thousands of patients. Products were subsequently tested by audiologists and hearing professionals before being put into production. Since wearers generally need time to readjust to the hearing audio frequencies they may have missed for years--similar to how eyes adjust to glasses or contacts--Eargo has built a team of licensed personal hearing professionals to help each client through this process.

Eargo Product Offerings

Hearing Aid Style - 4 / 5

Eargo devices are extremely discreet. They're so invisible, you truly have to look very closely to see the tiny black end of their hearing aids. Eargo is also very attentive to comfort. Their patented Flexis, made from medical-grade silicone, help their devices rest comfortably in the ear and allows natural, ambient-lost frequencies to pass through into the eardrum.

The company's newest product is the Eargo 7, which automatically optimizes the soundscape as you move between environments. The Eargo 7 ifeatures Sound Adjust+ with Clarity Mode, a powerful capability that automatically adapts your Eargo devices to your current sound environment. The Eargo 7 is competitively priced when compared to traditional hearing aids at $2,950 for a pair of devices. It provides 16 hours of continuous use an overnight charge up to 2 days of portable power with the contactless charging case. All of Eargo's products are distinguished by excellent on-demand support from hearing professionals for as long as you use your device.

Eargo's other products include the Eargo SE, a virtually invisible CIC hearing aid that is cleared by the FDA. The company's newest product is LINK by Eargo, the company's first earbud-style OTC hearing aid with 5.3 Bluetooth. Both products benefit from rechargeable batteries and four preset sound modes to optimize your hearing experience.

Eargo kits come with left and right devices, two sizes of Flexis (regular and large), charger units, cleaning tools, and more. Every purchase comes with free lifetime support.
Product Type
True Hearing Aid
Types of Hearing Aids
CIC
ITC
Battery Life
Overnight/6 hour charge for all day use
Accessories
Charger Plate
Cleaning Kit
Bag
Mobile App
Charging Dock
Hard Case
Bluetooth
Enhanced Clarity
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Wind Noise Reduction

Eargo Additional Services

Features and Price - 3.5 / 5

Eargo hearing aids offer a wide variety of features to improve customers' hearing experience and provide added convenience. These include preset sound profiles, digital noise reduction, digital feedback reduction, wind noise reduction, and Bluetooth and internet connectivity. The Eargo app makes customizing your devices one-tap easy. But if you need some help, Eargo's hearing specialists are available by phone or video to walk you through the process. Support is unlimited and lasts a lifetime.
Financing Available
Yes
Trial Offer
Yes
Trial Offer Period
Free Shipping
Yes
Online Hearing Test
Yes
Modes of Contact
App
Phone
Chat
Email
Web Form

Eargo Pricing

Battery Life - 4.4 / 5

Eargo's battery delivers 16 hours of service after an overnight charge. That's enough charge to last most people a full day, however, you certainly won't want to forget to plug in your devices overnight or you may not be able to use them the next morning.

Lowest Price (1 unit)

$799 for a pair

Highest Price (1 unit)

$2,950 for a pair

Eargo After-Sale Service

Customer Experience - 4 / 5

Every Eargo customer is assigned a licensed hearing professional for assistance after receiving the device. Customers are then able to book an introductory call and subsequent support calls as needed until they feel comfortable using the device. Eargo offers two types of warranties that come standard with its products. There is a 12 or 24-month manufacturer warranty that covers manufacturing defects. This will be void if the wearer modifies or damages the unit(s). Eargo also includes an uncommon loss & damage warranty which will cover devices that are lost or damaged beyond repair. In such cases, the company will send you replacements at a discounted rate.

Eargo's website also features live chat, an extensive FAQ section, and a library of videos where customers can learn more about the company's hearing aid technology.
Warranty Length
One or two years, depending on model
Warranty Extendable?
Yes
Warranty Coverage
At the time of original purchase, Eargo provides an original warranty on all hearing systems, including hearing devices, chargers, power cords, and USB plugs. The original warranty covers unlimited repairs and one-time loss/damage coverage per unit. The Eargo warranty begins on the date that the new system is received by the client.
Text of Warranty
click here
Deductible/Copay
No

Eargo Reputation

Reputation - 4.6 / 5

Eargo earns an average rating of 4.6 out 5 stars on Trustpilot and is rated A+ by the Better Business Bureau. It is an accredited business with the BBB since 2016.
BBB Rating
A+
Trust Pilot Rating
4.6 out of 5
Date Collected
2024-07-11
Year Founded
2011

Company Profile

Full Name
Eargo Hearing Aids
Company Website
https://eargo.com/
Headquarters
1600 Technology Dr., San Jose, CA, 95110

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250 Customer Comments & Reviews

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caboverdejudy2
9/19/2021
It + it is nice to hear what a person is talking about and not having some to ask if you heard all the person was talking about. I can say it is a pleasure to go to meeting and hear them talk and not having to ask people can to tell me what they were speaking about. Thank you for putting out a product that is made so well and really works.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Thank you so much for this great review! We're so appreciative of the opportunity to improve your hearing, and we're so glad that Eargo is working so great for you. Please keep spreading the good word about Eargo!
davids5434
9/17/2021
didn't know how much I was missing until I put these in for the first time

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Thank you so much for taking the time to write this wonderful review! We're so happy to hear that Eargo has improved your hearing.
daroldandjudy
9/17/2021
The hearing aids work adequately, and I will continue to use them. However the lid for the case is VERY hard to get off due to the strong magnet! I have to have my husband pull open the case for me; my hands are not strong enough to get the lid off. Consider using weaker magnets!

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Thank you for taking the time to write this review! We sincerely appreciate the opportunity to improve your hearing, and are happy to hear that you'll continue to wear your Eargo aids. Please feel free to contact our Client Care team if you feel you could use assistance with your current charger, in case the magnet for yours is particularly strong. Our Client Care team can be reached Monday-Friday 8am-8pm CST by emailing support@eargo.com, through the live chat function on our website at eargo.com, or by calling us at 1-800-615-9000.
P
Philip M
9/17/2021
I'm 75 and a first time user of hearing aids. I must say that I am very impressed with the Eargo 5. The ear buds work as anticipated, inconspicuous and well designed. They tickle a bit at first, but that goes away and except for better hearing you don't know they are there. The charger is attractive, fits in your pocket and carries an extra charge. The app has programs, controls and settings that are well thought out. They adjust the buds to several environments that you may find yourself in. The app also adjusts both ears to your specific hearing loss. Previous to buying these, I had a hearing test done by an audiologist from my Medical Service Provider and the chart done by the app... Read More

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Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Wow! Thank you so much for taking the time to write and post this wonderful review. We sincerely appreciate the opportunity to improve your hearing, and are just so happy that Eargo is working out so great for you. Please keep spreading the good word about Eargo hearing aids and the support that we provide!
C
Charles M
9/16/2021
Purchased Neo HiFi unit for trial period. Had numerous unsatisfactory problems (Charger defective, Left ear unit intermittent, . Had initial outanding Customer Support and Audio Consultant support with quick replacement of defective units. Then Upgraded to eargo 5 as dierwect exchange for unsatisfactory Neo HiFi. After eargo 5 was delivered, I was unable to get any contact with either Eargo Client Support, ( trying support by three alternate phone numbers and four support emails, (or by both methods) with Previous Audiologist. This lack of call backs, extended and disconneced holds of 20 minutes duration, or less, lasting from receipt of Eargo 5 upgrade (8/18/21 to current ...9 /16/21.... Read More

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Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello Charles. I'm so sorry to hear that you're dissatisfied with the support you've received, but I certainly want to ensure you receive the help that you need from here. Please know that you can reach our Client Care at (800)615-9000, and that our only email address is support@eargo.com. If you're unable to reach us directly over the phone, please utilize the callback option through our answering machine. You can also reach our support team more immediately using the live chat function on our website at eargo.com. It is accurate that if you are within your 45-day trial period, you can return for a refund. In addition, you should be well within warranty if you are needing free replacements, or anything else that we can assist with. You can expect a call from us today in regards to your concerns. I apologize again for your disappointment and frustration, but our Client Care team is always happy to help and would never deliberately make it difficult for our clients to receive support. Thank you for choosing Eargo, and I hope you have a great day!
T
Tom B
9/15/2021
Following the well-documented instructions for set-up and use, the Eargo Max provided instant clarity, on just the lowest setting of 4 possible. Which shows the Eargo emphasis on clarity over simple amplification, really works. The Eargo audiologist who contacted me was very knowledgeable, and a great customer service person, leaving a substantial library of links to get the most out of the Max.

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Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello Tom! Thank you so much for taking the time to write this wonderful review! We sincerely appreciate the opportunity to improve your hearing, and we're so happy that Eargo truly helps you! Please keep spreading the good word about Eargo.
hunterz211.sd
9/12/2021
Can't say enough good things about the ordering process for Eargo .still waiting for delivery so I cant comment further, but will in the future.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! Thank you so much for taking the time to write this great review about us! We truly appreciate the opportunity to improve your hearing, and are just so glad that the ordering process went so smoothly for you.
holikt
9/10/2021
Eargo respond to promptly to all my concerns. Their customer service reps are always very pleasant and knowledgeable. I will definitely be buying their next product at the end of this warranty!

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! Thank you so much for writing this wonderful review! We're so happy that you're satisfied with our product and support from Client Care. We truly appreciate your business!
J
John G
9/9/2021
At first I was skeptical, but since they offered a 45 day trial, I took the risk and purchased. I am so glad that I did! I was wearing behind the ear Widex hearing aides and they work well for my moderate hearing loss. I was told that my ear canal was too small for in the ear models. These are much smaller and fit great. Somewhat uncomfortable the first couple of days, but not anymore. They work better than the Widex and the app is a great tool to control them. Best of all, you cannot see them. I highly recommend!

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Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Wow! Thank you so much for this awesome review! We truly appreciate the opportunity to improve your hearing, and we are just so glad that Eargo is working out so great for you! Please keep spreading the good word about Eargo!
jp8610jp
9/3/2021
I have a Brand new set of Eargo 5 hearing aids, although I have had a couple of issues with the units, Eargo has stepped up to try and resolve them, as well as providing replacement units in a timely, manner.

Amanda B  
Official Response

Social Media Special of Eargo Hearing Aids
Hello! Thank you so much for taking the time to leave this review. I'm sorry to hear about the issues you've experienced with your units, but I'm happy to hear that we have taken care of those instances for you. Our Client Care team will continue to provide the best support possible, as we truly appreciate your business and feedback! As a reminder, our Client Care team can be reached Monday-Friday 8am-8pm CST by emailing support@eargo.com, through the live chat function on our website at eargo.com, or by calling us at 1-800-615-9000.
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