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Eargo Hearing Aids Review


ConsumersAdvocate.org Rating: 4 / 5 (Excellent)
256 Customer Comments & Reviews - see all comments
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Founded in 2011, Eargo is an award-winning hearing technology company. They have developed Class II, medical-grade hearing aids that are invisible, comfortable, rechargeable, and affordable. The company's direct-to-consumer model makes it easy to purchase a hearing model online or by phone. The company also handles claims directly with FEHB (federal employee health benefits) insurance plans making it possible for qualified customers to easily receive the product at no out-of-pocket cost to them. Eargo is located in San Jose, California.

How Do We Rate Eargo?

Breakdown

4.0/5
Hearing Aid Style
3.5/5
Features and Price
4.4/5
Battery Life
4.0/5
Customer Experience

Our Overall Rating: 4 / 5 (Excellent)

Eargo hearing aids help wearers process and understand speech more clearly, amplifying mid and high auditory frequencies. The company's products were designed by an ENT surgeon with more than thirty years' experience in the field with thousands of patients. Products were subsequently tested by audiologists and hearing professionals before being put into production. Since wearers generally need time to readjust to the hearing audio frequencies they may have missed for years--similar to how eyes adjust to glasses or contacts--Eargo has built a team of licensed personal hearing professionals to help each client through this process.

Eargo Product Offerings

Hearing Aid Style - 4 / 5

Eargo devices are extremely discreet. They're so invisible, you truly have to look very closely to see the tiny black end of their hearing aids. Eargo is also very attentive to comfort. Their patented Flexis, made from medical-grade silicone, help their devices rest comfortably in the ear and allows natural, ambient-lost frequencies to pass through into the eardrum.

The company's newest product is the Eargo 7, which automatically optimizes the soundscape as you move between environments. The Eargo 7 ifeatures Sound Adjust+ with Clarity Mode, a powerful capability that automatically adapts your Eargo devices to your current sound environment. The Eargo 7 is competitively priced when compared to traditional hearing aids at $2,950 for a pair of devices. It provides 16 hours of continuous use an overnight charge up to 2 days of portable power with the contactless charging case. All of Eargo's products are distinguished by excellent on-demand support from hearing professionals for as long as you use your device.

Eargo's other products include the Eargo SE, a virtually invisible CIC hearing aid that is cleared by the FDA. The company's newest product is LINK by Eargo, the company's first earbud-style OTC hearing aid with 5.3 Bluetooth. Both products benefit from rechargeable batteries and four preset sound modes to optimize your hearing experience.

Eargo kits come with left and right devices, two sizes of Flexis (regular and large), charger units, cleaning tools, and more. Every purchase comes with free lifetime support.
Product Type
True Hearing Aid
Types of Hearing Aids
CIC
ITC
Battery Life
Overnight/6 hour charge for all day use
Accessories
Charger Plate
Cleaning Kit
Bag
Mobile App
Charging Dock
Hard Case
Bluetooth
Enhanced Clarity
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Wind Noise Reduction

Eargo Additional Services

Features and Price - 3.5 / 5

Eargo hearing aids offer a wide variety of features to improve customers' hearing experience and provide added convenience. These include preset sound profiles, digital noise reduction, digital feedback reduction, wind noise reduction, and Bluetooth and internet connectivity. The Eargo app makes customizing your devices one-tap easy. But if you need some help, Eargo's hearing specialists are available by phone or video to walk you through the process. Support is unlimited and lasts a lifetime.
Financing Available
Yes
Trial Offer
Yes
Trial Offer Period
Free Shipping
Yes
Online Hearing Test
Yes
Modes of Contact
App
Phone
Chat
Email
Web Form

Eargo Pricing

Battery Life - 4.4 / 5

Eargo's battery delivers 16 hours of service after an overnight charge. That's enough charge to last most people a full day, however, you certainly won't want to forget to plug in your devices overnight or you may not be able to use them the next morning.

Lowest Price (1 unit)

$799 for a pair

Highest Price (1 unit)

$2,950 for a pair

Eargo After-Sale Service

Customer Experience - 4 / 5

Every Eargo customer is assigned a licensed hearing professional for assistance after receiving the device. Customers are then able to book an introductory call and subsequent support calls as needed until they feel comfortable using the device. Eargo offers two types of warranties that come standard with its products. There is a 12 or 24-month manufacturer warranty that covers manufacturing defects. This will be void if the wearer modifies or damages the unit(s). Eargo also includes an uncommon loss & damage warranty which will cover devices that are lost or damaged beyond repair. In such cases, the company will send you replacements at a discounted rate.

Eargo's website also features live chat, an extensive FAQ section, and a library of videos where customers can learn more about the company's hearing aid technology.
Warranty Length
One or two years, depending on model
Warranty Extendable?
Yes
Warranty Coverage
At the time of original purchase, Eargo provides an original warranty on all hearing systems, including hearing devices, chargers, power cords, and USB plugs. The original warranty covers unlimited repairs and one-time loss/damage coverage per unit. The Eargo warranty begins on the date that the new system is received by the client.
Text of Warranty
Deductible/Copay
No

Eargo Reputation

Reputation - 4.6 / 5

Eargo earns an average rating of 4.6 out 5 stars on Trustpilot and is rated A+ by the Better Business Bureau. It is an accredited business with the BBB since 2016.
BBB Rating
A+
Trust Pilot Rating
4.6 out of 5
Date Collected
2024-07-11
Year Founded
2011

Company Profile

Full Name
Eargo Hearing Aids
Company Website
Headquarters
1600 Technology Dr., San Jose, CA, 95110

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256 Customer Comments & Reviews

Loading Reviews ...
vrf792
1/21/2021
To say that my experience with Eargo product was underwhelming is an understatement. I ordered the Eargo NEO hifi, paid express shipment and I got it the following day. I received a defective product - the case doesn't sync with my phone and the right equipment doesn't work at all. I believe the left equipment works but the difference with or without it is almost imperceptible. I called Eargo line and they had to open a case for these issues. You sent me a defective product and now I will have to wait weeks to receive a replacement? When you pay $2,500+ for a gadget, one expect a working product and a flawless customer service. None of these apply here. I just want to return this... Read More

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hello. Thank you for taking the time to write about this unacceptable experience. I can assure you that our team is reviewing your situation to learn more. I have personally looked into your account and will make sure your follow-up is handled promptly. I would love for you to give us a second chance after we look into this, but I can understand if you won't.

D
David T
1/11/2021
These are far more comfortable than any of my previous hearing aids. The sound quality is great now that I’ve used the app to adjust my aids and equalize them. I would recommend these to anyone needing hearing aids.

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Thank you so much for the amazing post about your experience, Mr. Thomas! This is such great news! If there are friends or family we can help, please spread the word. Do you know you can recommend Eargo to someone and receive a gift? The person you refer to us also receives a 15% discount on their Eargo purchase. Check out our referral program - https://eargo.com/refer

J
Jerry J
12/31/2020
Eargos work better than expected; welcome call was perfect with Annie; and I can now hear my wife’s questions w/o asking “WHAT?” Sometimes though I liked hearing less of questions and requests after 31 years of marriage—LOL. Happy New Year

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Jerry! Thank you so much for the amazing post about your experience!! This is such great news to read about your results with Eargo! If there are friends or family we can help, please spread the word. Do you know you can recommend Eargo to someone and receive a gift? The person you refer to us also receives a 15% discount on their Eargo purchase. Check out our referral program - https://eargo.com/refer

loopityloupes
12/30/2020
Very nice people, but don't follow-through with emails and calls leaving me frustrated. I'm trying to return them after receiving a new charger after the original one was defective. Now that I'm able to adjust them with the new charger, which is Bluetooth; they don't work well for me. I was assigned a friendly customer rep who promised me..."no I'm not taking time off like the other support person did" as he laughed. "I'll be around". But, he did take time off, and he won't return my texts and emails. And Jackeline, another rep, told me they would issue a label for the return...and nothing again! I understand there's the virus, but reps are remotely working and there's no excuse for this... Read More

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hello. Thank you for posting your comment so we can look into this. I used your email address to look you up in our database so one of our Team Members and Hearing Professionals can call you but this email is not showing anywhere. Please email support@eargo.com with these concerns and make sure to put your name and email address used when ordering your Eargos. Also include the best phone number and time to reach you. We promise we'll make things right even if that involves helping you return the hearing aids.

hgleaaz
12/29/2020
I have had my EARGO Neo HiFi Hearing Aids for 6months now and absolutely love Them. They are extremely easy to install, maintain, adjust and they are comfortable. My hearing was starting to fail me as I was having difficulty understanding what people were saying. I could hear them but could not understand all the words. Well, EARGO Solved that. I hear much better and don’t feel left out of conversations. I normally use setting #3 most of the time. But when making Phone calls, setting #1 Seems to work Better. As for keeping them clean, they come with a cleaning brush and Cloth. Also included are extra wax guards and installation tool. Plus, there are Excellent instructional videos... Read More

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Happy New Year!! Thank you so much for the amazing post about your experience!! This is such great news! If there are friends or family we can help, please spread the word. Do you know you can recommend Eargo to someone and receive a gift? The person you refer to us also receives a 15% discount on their Eargo purchase. Check out our referral program - https://eargo.com/refer

margodandry
12/17/2020
I wanted to share how happy I am with my Eargo Neo Hifi hearing aids. This was my first hearing aid purchase. I had been to a local doctor but was having a hard time finding what I wanted. The whole process is well done and the staff handled any issue easily and quickly. These aids are small, fit easily into my ear and indeed do help me hear better. Everything was done on the phone and on-line and with COVID everywhere, I never had to leave my house. WELL DONE EARGO!

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hello and Happy New Year! Thank you for the wonderful comments about your experience with Eargo. We greatly appreciate you allowing us the opportunity to help improve your hearing. Do you know you can recommend Eargo to someone and receive a gift? The person you refer to us also receives a 15% discount on their Eargo purchase. Check out our referral program - https://eargo.com/refer

bkoser
12/16/2020
This company will promise you they are the greatest thing ever developed. There will be people calling you and promising you how they will help you and give you all this support. Well once you recieve them good luck getting any help or answers to any of your questions. I made calls, sent emails, and text messages trying to get help. Once I realized they were not going to help me then the real problems started. I called the lady who sold me my eargos asking how to return them they have been proving to send me a return shipping label. Two weeks and I am still trying to return them. I have one again made numerous phone calls,text messages and emails. I have already received two different... Read More

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Thank you for posting this. I sincerely apologize for this experience and this is not how our process is supposed to work. I have already notified our insurance manager and client care manager to reach out to you immediately to resolve your issue. Our business has grown significantly the past several weeks. I'll admit we've been adding to our staff as quickly as we can to keep up with not only the purchase interest, but especially the support after the sale. While I don't want to this to be looked at as an excuse, it is the truth. Eargo can do better and we're taking the necessary steps to be more responsive.

R
Ron R
11/30/2020
Not new to hearing aids and amplifiers. Been wearing them for over 8 years. I have tried them all from high dollar custom molded to my ears, to inexpensive (cheap) junk. The Eargo's are by far the best product I have found. I couldn't be happier. I can once again join in family conversations and my beloved wife doesn't have to constantly repeat herself. Thanks Eargo. Ron R.

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Ron. Thank you so much for the amazing post about your experience!! This is such great news, and I'm sure your wife is thrilled as well. If there are friends or family we can help, please spread the word. Did you know you can recommend Eargo to someone and receive a gift? The person you refer to us also receives a 15% discount on their Eargo purchase. Check out our referral program - https://eargo.com/refer

J
John W
11/30/2020
I am very happy with the hearing devices. Enjoying my TV watching because the voices do not seem like they are whispering now.

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi John. Thank you so much taking the time to post about your Eargo experience!! This is such great news, and there's nothing like watching that favorite TV show with better clarity. If there are friends or family we can help, please spread the word. Do you know you can recommend Eargo to someone and receive a gift? The person you refer to us also receives a 15% discount on their Eargo purchase. Check out our referral program - https://eargo.com/refer

M
Marcy
11/4/2020
I've only had my Eargo's for a couple of weeks, but I absolutely love them so far!! It's amazing all of the "little things" I can hear now!!

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Marcy! Thank you so much for taking the time to write about your Eargo experience so far! I'm so happy you're hearing "the little things" in life. This is such great news! Do you know you can recommend Eargo to someone and receive a gift? The person you refer to us also receives a 15% discount on their Eargo purchase. Check out our referral program - https://eargo.com/refer


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