Eargo Hearing Aids Review
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250 Customer Comments & Reviews - see all comments
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Founded in 2011, Eargo is an award-winning hearing technology company. They have developed Class II, medical-grade hearing aids that are invisible, comfortable, rechargeable, and affordable. The company's direct-to-consumer model makes it easy to purchase a hearing model online or by phone. The company also handles claims directly with FEHB (federal employee health benefits) insurance plans making it possible for qualified customers to easily receive the product at no out-of-pocket cost to them. Eargo is located in San Jose, California.
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250 Customer Comments & Reviews
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The eargo devices are excellent. It’s a must that when you receive them that you speak to one of the hearing specialist to program them. One thing I found is not all the audiologist are totally up on how to fix a problem. So, I recommend that if your problem isn’t solved to request a more experienced and expert in trouble shooting. I did have to call several times and I finally hit upon the right person who solved my problem within minutes.
The devices are comfortable, and once programmed properly work great!!!!!
S
Steve E
Head of Sales Development/Audiologist of Eargo Hearing Aids
Official Response
Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Steve. Thanks for the post and the great feedback! Everyone has unique needs for their hearing and I'm happy you were able to have one of licensed professionals adjust them to your satisfaction.
When I heard that Federal Employees could receive Eargos at no cost I jumped all over it. It was true, they did not cost me a cent. My Federal Employee Blue Cross Insurance fully covered the cost. I really wanted the devices to work. I spent three weeks after receiving them trying everything to make them work for me. I experienced two problems that I was ultimately unable to resolve. The first problem was uncontrollable itching in my ear canals after the devices had been in for as little as one hour. The problem was so bad that I was compelled to remove them when the itching became intolerable. I tried all of the various tips along with some aloe in the ear canals. The itching was a... Read More
Steve E
Head of Sales Development/Audiologist of Eargo Hearing Aids
Official Response
Head of Sales Development/Audiologist of Eargo Hearing Aids
Dear Richard. I'm terribly sorry you had this experience. As a 31 year veteran of audiology and the hearing aid industry, problems like yours can happen. It definitely sounds as though you worked hard to make Eargo hearing aids fit your needs, but sadly they simply were not for you. For different people the ear canal can be dry or or very "waxy". Also, the TMJ is right under the ear canal and when yawning or eating, some people can experience movement of any hearing aid thus resulting in feedback. As far as your insurance benefit, Eargo will refund the money with your insurance company and work to have your benefit reinstated quickly. Again, thank you for giving Eargo a try and we wish you good luck finding a hearing aid solution that works for you.
20 years as a military mechanic, deployed overseas in combat, I knew I was having hearing issues, so when I seen the commercial I had to call & so glad I did !! I can hear my kids without having to guess what they were saying or asking for them to repeat themselves .. Thank you for such a great hearing aid can’t wait for this virus to b over !!
S
Steve E
Head of Sales Development/Audiologist of Eargo Hearing Aids
Official Response
Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Andrew. Thank you so much for taking time to tell us about your experience with Eargo and how it's helped improve your quality of life. If more people would be willing to try hearing aids, they too would experience what you have. Lastly, thank you for your service and we too can't wait for some normalcy from the virus!
I love my hearing aids. I love how you can adjust them through your smart phone and they are so comfortable. I had worn behind the ear aids before and wanted something that went directly in the ear and these are exactly what I hoped they would be. I highly recommend these.
Steve E
Head of Sales Development/Audiologist of Eargo Hearing Aids
Official Response
Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Suzanne. This makes our day! Thank you so much for the wonderful post sharing your Eargo experience. If there are friends and family we can help, please check out our referral program. I know you'll find it worthwhile. Here is the link - https://eargo.com/refer.
When I got my eargo’s about a year ago I became painfully aware that I had very small ear canals. They sent some new fins and told me how to trim them, then they sent samples of ear lubricant. I tried wearing them without any coverings...I was ready to return near the end of the trial period, but then the nice consultant said they were actively working on a new tip for small ears. A year later nothing has changed and they sit in a drawer. They are slick talkers if nothing else.
Steve E
Head of Sales Development/Audiologist of Eargo Hearing Aids
Official Response
Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Laura. Thank you for reaching out. Yes, on occasion some people with small ear canals need extra attention to get Eargo (or any hearing aid) to fit comfortably. I reviewed your case and our team of hearing professionals did try and resolve the fit for you the best way we could at the time. The good news is that we do have the small Flexi Fiber tips available now and I have arranged to have a complimentary set shipped to you. Please use the lubricant in combination with the new tips when they arrive. You'll also want to give your Eargos a good charge so they're ready to go.
In the first week the support has been really very good from all Eargo contacts. I'm looking forward to years of use.
S
Steve E
Head of Sales Development/Audiologist of Eargo Hearing Aids
Official Response
Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Allen. Thank you for taking the time to post here! We are thrilled you are off to a great start with your Eargos!
Great product - just what I needed. My wife is very very happy because I can hear her when she talks to me now. Tks much ...
Steve E
Head of Sales Development/Audiologist of Eargo Hearing Aids
Official Response
Head of Sales Development/Audiologist of Eargo Hearing Aids
Thank you so much for posting about your experience with Eargo and how it's helped, especially concerning conversations with your wife! This is great news! If we can ever help with a friend or family member, please review our referral program here - https://eargo.com/refer.
Feedback is still a problem even after changing to the bigger palms. l can be watching TV and not moving around and I get feedback. No luck with using a phone except on speaker which is no good in a crowd. Will try other tomorrow.
If we can get the feedback problem resolved I will most likely keep the Eargos.
S
Steve E
Head of Sales Development/Audiologist of Eargo Hearing Aids
Official Response
Head of Sales Development/Audiologist of Eargo Hearing Aids
Hello Mr. Stein. Thank you for reaching out to Eargo. I'm sorry you are having issues with feedback and the fitting of your Eargos. The good news for you is that this is something we can address with one of licensed hearing professionals. I have already placed a request through your account asking for a hearing professional to contact you. They'll have various tools at their disposal get this resolved. Any time you need to reach us, the best way is to first email us at support@eargo.com with your full name, email, phone number and concerns. This will create a case and signal to our team to make contact with you. You can also call us at 800-615-9000. Thank you for being an Eargo customer!
2 weeks in so far so good in this journey as I had a coworker blow out my eardrums 3 years ago with deafening basement music. Good fit. Getting some feedback especially in programs 3 and 4. Especially when near electronics. I usually keep mine in program 1 and 2. I increased the bass and treble +1 each. Hopefully these Neo Hifi's will last me 3 to 5 years with no issues.
S
Steve E
Head of Sales Development/Audiologist of Eargo Hearing Aids
Official Response
Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Dan. Thanks for taking the time to report on your progress after 2 weeks! I'm happy you've found the fit comfortable. I see that you've tried using the Eargo app to make some adjustments and this is great to see. If you need any additional fine tuning, please know that our team of licensed hearing professionals are available to perform remote programming. Simply send an email to support@eargo.com with your request to meet with a hearing professional and someone will arrange a time to meet with you by phone.
I've been an Eargo customer for almost 3 years now. The first set I had lasted about a year and a half before dying. It was then that I realized that these units are not made to last years like most quality hearing aids. The batteries will no longer hold charge after about 500 charges, so a year and a half if you wear daily. This should be made very clear on their website, or by their sales team, but it is not mentioned anywhere, ever. So to be fair when comparing to real hearing aids that cost $5,000, realize that those will last many years, whereas you'll be spending $2,000 every year to year and a half with Eargo products. Since having to replace mine, I was fortunate enough to... Read More
Steve E
Head of Sales Development/Audiologist of Eargo Hearing Aids
Official Response
Head of Sales Development/Audiologist of Eargo Hearing Aids
Dear Mr. Harraka. We appreciate you reaching out through Consumer's Advocate. I'm sorry you have had difficulty with your Eargo devices and we'll do our best to rectify the situation. First, all of our devices are rated to last 1,000 charging cycles which equates to 3 years of use. Without a detailed report from our clinical team, I can't explain why they are not lasting for you.
According to your record, your current replacement devices are still under warranty through September 25, 2021. I don't know why you would have been told something different, but you are under warranty. The first generation product you bought in 2017 we stopped supporting for a number of reasons and we have provided all those customers using original devices generous discounts to upgrade into our newer technology that has more robust features. In regard to the volume level not being strong enough, I wonder if your hearing could have changed since you originally purchased from us. If you have a recent hearing test, you can email it to hearinghelp@eargo.com and one of our professionals could review it. The newest Eargo devices are much stronger and have programming features through the Eargo app and can also be customized by our hearing professional team to maximize their performance. I am going to reach out to you personally to help you with this situation.
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