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Sonic Hearing Aids Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19 Customer Comments & Reviews - see all comments
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Sonic Innovations is a hearing instruments developer based in Somerset, New Jersey that manufactures and markets digital hearing aids. With subsidiaries and distributors in over 30 countries, Sonic's goal is to provide stylish, attractive alternatives to people with hearing problems worldwide through an approach that focuses on speech and natural sound.

How is Sonic rated?

Breakdown

4.0/5
Hearing Aid Style
4.3/5
Features and Price
3.5/5
Battery Life
4.0/5
Customer Experience

Overall Rating: 3.9 / 5 (Very good)

Sonic has a smaller inventory of hearing aids to choose from—a total of 6—than some of its competitors, but their devices cover a massive range of features and include much technology that is unique to the company. The company's flagship and premium devices are expensive, but Sonic prides itself on its value, and has several budget options that don't compromise quality for price. Because Sonic doesn't meet certain reputation benchmarks, and doesn't specify if financing or a free trial is available, we recommend customers ask their audiologist about user satisfaction regarding Sonic products.

Sonic Product Offerings

Hearing Aid Style - 4 / 5

Sonic offers six hearing aids product lines in a variety of styles, both BTE and ITE. They also have other lines that have been phased out of manufacturing, but can still be found in retailers. Sonic hearing aids come with a good number of features like binaural coordination and directional systems. Additionally, they all come with their trademark processing technology that enhances speech intelligibility.
Product Type
True Hearing Aid
Types of Hearing Aids
IIC
CIC
ITC
BTE
Mini BTE
RITE
RIC
ITE
Accessories
Charger Plate
Remote Control
Mobile App
Mobile Phone Compatibility
iOS
Android

Features

  • Learning Capability
  • Preset Sound Profiles
  • Directional Mics
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Telecoil
  • FM Compatibility
  • Frequency Shifting
  • Tinnitus Maskers
  • Wind Noise Reduction
  • Binaural

Sonic Additional Services

Features and Price - 4.3 / 5

Sonic does not offer free trial for their products on their website. However, certain retailers may have trial periods for their individual products. Because the firm deals with hearing professionals, rather than consumers, information about shipping is not available online. Moreover, although they don't have an online hearing test, they do have a 12 question quiz to evaluate whether customers should seek further help from a specialist. They also have a number of instructional videos to help customers with their hearing aid devices.
Online Hearing Test
No
Modes of Contact
Phone
Email

Sonic Pricing

Battery Life - 3.5 / 5

Sonic, like many other hearing aid manufacturers, does not sell their products directly through their online website. Instead, customers can find local specialists or hearing centers where their devices are sold. Sonic hearing aid models that are currently being manufactured will usually cost upwards of $1,800.

Lowest Price (1 unit)

$1,850

Highest Price (1 unit)

$3,500

Sonic After-Sale Service

Customer Experience - 4 / 5

Sonic hearing aids are all covered by an international limited warranty. This means the warranty is not extendable, and the warranty length will be determined by the date of delivery from the manufacturer. The warranty does not cover damages caused to the hearing aid as a result of mishandling the device. Nor does the company publish the length of its consumer warranties. Consumers are advised to obtain this information directly from their hearing professionals.
Warranty Extendable?
No
Warranty Coverage
Sonic hearing aids are covered by an international limited warranty that will be issued by the manufacturer from the date of delivery.
Deductible/Copay
No

Sonic Reputation

Reputation - 4 / 5

Sonic Innovations has a D+ rating with the BBB, however this is the result of a single complaint not being answered. They have no Trustpilot score, but have also not been the subject of any consumer lawsuits or regulatory actions.
BBB Rating
D+
Year Founded
1998

Company Profile

Full Name
Sonic Hearing Aids
Company Website
Headquarters
2501 Cottontail Lane, Somerset, NJ, 08873

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19 Customer Comments & Reviews

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Joe C
2/26/2023
THERE HEARING AIDS DO NOT WORK WITH THE OLDER ANDROID PHONES ! IF THEY HAVE BEEN IN BUSINESS SINCE 1998 THEY HAVE HAD PLENTY OF TIME TO UPGRADE THEIR SOFTWARE I HAVE A GALAXY S20 WHICH IS A FAIRLY NEW PHONE BUT SONICS AIDS WILL NOT CONNECT WITH MY BLUTOOTH


J
Jeff B
11/13/2021
I have a Sonic behind-the-ear set about 5 yrs old. From an audio standpoint they have been ok. My complaint involves the mode pushbutton on each one that selects the programs and gain features. When new, the button had an easy to use snap action feel. After about 3 yrs, both buttons failed and the snap action is gone. If you fool with them, you can still switch programs intermittently, but its a nuisance. I was told that repair of the buttons would be $300 each. Thanks, I’ll pass. I wish Sonic used better quality parts. Since I have insurance, I’ll end up getting a new set from someone else.


Thomas B
3/27/2021
I waited a full year before offering a review for my Sonic Hearing Aids. I was provided with an appointment, with the Audiologist who fitted me originally. I've been completely satisfied with the Sonic Aids, and the level of service associated with the product. The aids have improved my quality of life, and have proven to be reliable, easy to live with, and low maintenance. My Sonic Hearing Aids are small, light weight, and nearly unnoticeable when I'm wearing them. I'm able to access their volume controls with my iPhone, and control optional functions as well. My Sonics are battery free, and an overnight charge provides enough power to last a full day between charges. The learning curve,... Read More


H
HJSJ
1/29/2021
Greetings from Canada! I was recently fit with Sonic Captivate hearing aids and I've never been happier. I was hesitant at first because my friends told me to get a differnt brand. But my audiologist explained to me the new improvements and technology so i decided to trust my audiologist. My children are no longer annoyed with me and I can hear my dog walking around my apartment!


strick438
3/23/2020
My wife was fitted with SONIC model cheer 2-1/2 years ago... they are a piece of crap... The audiologist adjust them in the office and they seem to be O.K... within days they become unajusted... unless your facing the person with the aids they can't hardly hear anything... now when a pot or a shrill noise is made they almost give headache. When I called the company I was advised go back to he audiologist and have her send them to them to check them out... Now what the dickens does she do with no aids???


caazpa2
3/5/2020
I have Sonic Enchant 60 and am TOTALLY disappointed. They are no better than my old set made by another manufacturer that i had for seven years. Had hoped for technological improvement.


MIke D
9/30/2019
Stay away from almost over the counter products if you have a genuine hearing loss. Go to an audiometrist and spend the money if you want proper results. Would you buy a pair of glasses needing a prescription to fix a problem other than a magnifying glass for reading small print? An amplifier makes sound louder, not better or tailored to your problem.


Nancy K
8/22/2019
I've had my for a couple months now, in the one mode it seems like too much static is mainly hat you're hearing. Than when I put it in other mode I still can't hear well, I've had it adjusted a couple times and it just doesn't seem to make a difference, I still have a hard time when I'm on the phone trying to hear people and that's a problem because part of my job is to answer the phone. I'm going in again to get another adjustment. Is this normal to have to have these adjusted every week?


Laurie B
6/3/2019
I got my Sonic Enchants a year ago, and they were the best investment ever. My ability to hear discussions at long meeting tables or in crowded restaurants was suddenly restored in a way I had feared was impossible. The integration with my iPhone is seamless, and my grandkids think I have the coolest "earbuds" in town.


Peggy H
3/5/2019
I have worn hearing aids for more than 20 years. I bought a pair of Sonic aids at the suggestion of my hearing aid specialist. They are the worst pair of aids I have ever owned. From the beginning, they had poor sound quality and made me long for my old pair of Phonaks. I have returned them for repairs for no sound, clicking sounds over poor audio, and intermittently working and not working. Each of my aids have been in the shop over 5 times a piece before the warranty was even up. Thank heavens, my Phonak aids still were working enough to use in the mean time. I got the impression that when they went in for repair, minimal work was done and back they came, with them hoping I'd be... Read More



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