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Ackerman Home Security Review


ConsumersAdvocate.org Rating: 2.8 / 5 (Average)
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Georgia-based Ackerman Security has been in the home security business for over 50 years. Ackerman is the only home security company in America with a guaranteed response time. They offer alarm monitoring, security systems, and 24/7 monitoring (including burglary, fire and medical), home automation, and security cameras. These can all be controlled via wireless and internet monitoring, with no long-term contracts required.
 
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How is Ackerman rated?

Breakdown

3.0/5
Equipment
3.0/5
Monitoring Options and Technology
0.0/5
Value
2.5/5
Contract/Subscription Flexibility

Overall Rating: 2.8 / 5 (Average)

Ackerman Security Systems offers custom security systems tailored to their clients' needs. They provide all the basic home security features with no installation fees or contracts starting at $19.95 per month. Their monitoring gets high marks, but their pricing is not entirely transparent on their website: customers must call to receive a tailor-made price quote based on their monitoring and equipment needs.

How does Ackerman work?

Equipment - 3 / 5

Ackerman offers the latest products from most of the major security hardware manufacturers. Their product line covers door/window sensors, touch control panels, smoke & carbon monoxide detectors, medical alert pendants, glassbreak sensors, and security cameras. They also provide home automation solutions and environmental protection against flood and extreme temperatures. In addition, Ackerman can offer their award-winning monitoring services to customers who have previously purchased compatible equipment from other home security companies.
Installation
Professional
Equipment Manufacturer
Gemini, GE Security, Z Wave, Yale, Honeywell, DSC Security, Napco, AlarmNet, Linear, FIrst Alert, Telguard, 2GIG, concord, Kwikset
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring Options and Technology - 3 / 5

Ackerman provides 24/7 professional monitoring services through their own monitoring center. With starting prices at $19.95 per month without a contract, customers can get Ackerman's monitoring service that is five-diamond certified from U.L. and CSAA. Exact pricing is only available through personal quotes, but customers with existing compatible equipment are eligible to sign up for their services without having to purchase new equipment from Ackerman.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Landline
Number of Monitoring Centers
1
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Ackerman cost?

Contract/Subscription Flexibility - 2.5 / 5

Ackerman offers customized home security systems with monitoring starting at $19.95 a month. The maximum monthly fee will depend on the features one adds to their home security package, but activation is free, there is no contract for the service, and you can cancel anytime. While we prefer to see home security companies publish all of their pricing, Ackerman distinguishes itself by being compatible with a host of device manufacturers and offering monitoring for not only security and fire, but smart home integration, medical alert monitoring, and video surveillance. As such, consumers will need to contact Ackerman for an individual price quote.
Monthly Fee (min)
$19.95
Installation/ Activation Fee
$0.00
Contract Required
Minimum Contract Length
0 months
Cancellation Policy
Cancel anytime
Warranty
We disclaim most warranties and provide the Service “As Is”.

Contract & Price Fine Print

Ackerman focuses on delivering customized home security systems. Quotes for equipment and monitoring services are provided on an individual basis, but the base monitoring monthly rate is $19.95.

Technology Integrations

Technology Integration - 2.5 / 5

Ackerman Security built its reputation on traditional security systems and has embraced the latest in networked home security. In offering a wide array of compatible detectors, sensors, video cameras, and alert devices, Ackerman is able to integrate its hardware and monitoring services with iPhone and Android mobile apps, email and text notifications, live surveillance, as well as home automation control of thermostats, lighting, and door lock controls.

Compatibility

Google Assistant
Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee
Z-Wave Plus

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

Home Automation

  • Lighting Control
  • Thermostat Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

Ackerman Reputation

Reputation - 3 / 5

With an A+ rating from the Better Business Bureau and an excellent rating from TrustPilot, Ackerman Security Systems has been built a great reputation over its 50 years in business. With its accreditation from the BBB, Ackerman has proven that it has been willing to resolve the vast majority of customer complaints. Their five-diamond rating from the Central Station Alarm Association (CSAA) means Ackerman is committed to high-quality customer service and development of their products.
Trust Pilot Rating
7.4 out of 5
BBB Rating
A+
Number of BBB Positive Reviews
6
Number of BBB Neutral Reviews
2
Number of BBB Negative Reviews
13
Date Collected
2018-08-03
Year Founded
1967

Certifications & Associations

  • Central Station Alarm Association (CSAA)
  • Underwriter's Laboratory (UL)

Ackerman Summary

In Conclusion

Ackerman Security will likely have a home security solution for you, whether you are building a system from scratch or coming to them with a house that already has sensors and detectors installed. Ackerman offers a flat $19.95 per month, no-contract subscription to their monitoring services. Because their monitoring does not require a contract, renters who think they may be moving or consumers on a budget who think that they will go some time without needing the monitoring service won’t be on the hook for the monthly subscription rate. While that “one-size-fits-all” price-point may be good for some consumers, others who are looking Consumers who are budget-conscious and wish to minimize their home security expenses will find Ackerman’s offerings very competitive. With their no-contract, professional monitoring starting at $20 per month, Ackerman’s price point is very competitive. Without any monitoring contracts, Ackerman’s customers are not tied down to monthly subscriptions and have the freedom to turn the service on or off at any time. While their website does a good job at mentioning all the types of products and services they offer, only the most general descriptions are available. Ackerman does not list specific costs for their hardware or whether their smart home offerings will add to the cost of the subscription to their monitoring. Contacting Ackerman via their phone number is the only way to assemble a system; that in itself is not a bad thing, as you will get recommendations based on the size of your home and your budget. Still, we would like to see more transparent pricing plainly stated on the website.

Contact & Additional Information

Homepage URL
https://www.ackermansecurity.com/
Company Phone
(800) 552-1111
Headquarters Address
1346 Oakbrook Dr, #175, Norcross, GA, 30093
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