Home Security Systems
of 2025
Professional Installation + $0 Activation
- Cameras Use Light/Sound to Deter Crime
- Doorbell Cam Detects & Protects Packages
- Products Designed & Developed In-house
- 24/7 Monitoring Starting at $19.99/mo
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ADT Pulse Home Security Review
ConsumersAdvocate.org Rating: 3 / 5 (Average)
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How is ADT Pulse rated?
Breakdown
Overall Rating: 3 / 5 (Average)
How does ADT Pulse work?
Equipment - 3.4 / 5
Installation | Professional |
Equipment Manufacturer | Honeywell, GE, and 2GIG, DSC |
Ability to Reallocate System | |
Wireless Sensors | |
Control Panel | |
Event Triggered Siren/ Alarm |
Security Monitors, Sensors, & Devices
Intrusion Protection
- Door & Window Sensors
- Garage Door Sensors
- Glass Break Protection
- Motion Sensors
- Recessed Door Sensors
- Crash & Smash Protection
Environmental Protection
- Carbon Monoxide
- Flood
- Temperature Change
- Smoke
Surveillance
- Indoor Cameras
- Outdoor Cameras
- Doorbell Cameras
- Tilt & Pan Cameras
- Live Surveillance
- Event-triggered Surveillance
Life Safety
- Panic Button
- Medical Alert
Monitoring
Monitoring Options and Technology - 3.2 / 5
Monitoring Options | Professional Monitoring |
Monitoring Technology | Cellular Broadband Landline |
Number of Monitoring Centers | 6 |
Monitoring Center Type | Owned |
Professional Monitoring Services | 24/7 Professional Monitoring 2-Way Intercom Police Dispatch Fire Department Dispatch Medical Dispatch |
How much does ADT Pulse cost?
Contract/Subscription Flexibility - 2.5 / 5
Monthly Fee (min) | $52.99 |
Monthly Fee (max) | $58.99 |
Number of Available Packages | 2 |
Installation/ Activation Fee | $99.00 |
Installation Fee | $19.99 |
Equipment Starting Cost | $0.00 |
Contract Required | |
Minimum Contract Length | 36 months |
Cancellation Policy | As dictated by federal law, ADT customers (the same applies to other providers) have three business days to change their mind and cancel their home security contract without penalty. If a customer cancels their home security monitoring agreement before the three years is up, they must pay 75% of the remaining contract fees. |
Technology Integrations
Technology Integration - 3.5 / 5
Compatibility
Google Assistant | |
Amazon Alexa | |
Google Home | |
IFTTT | |
Z-Wave | |
ZigBee | |
Z-Wave Plus |
Mobile Access & Alerts
- iPhone App
- Android App
- Email & Text Alerts
- Live Surveillance Feed
- Remote Arm/Disarm
- Geo-location Services
Home Automation
- Lighting Control
- Thermostat Control
- Appliance Control
- Electronic Door Locks
- Event-triggered Automation
- History Log
- Unique User Codes
ADT Pulse Reputation
Reputation - 3.1 / 5
Trust Pilot Rating | 2.2 out of 5 |
BBB Rating | A+ |
Number of BBB Positive Reviews | 17 |
Number of BBB Neutral Reviews | 2 |
Number of BBB Negative Reviews | 291 |
Date Collected | 2018-07-23 |
Year Founded | 1874 |
Certifications & Associations
- Central Station Alarm Association (CSAA)
- Underwriter's Laboratory (UL)
- Factory Mutual (FM)
- Electronic Security Association
- New York City Fire Department
ADT Pulse Summary
In Conclusion
The company’s extensive experience and 24/7 customer support are a great incentive to customers looking for a reliable home security system. The same is true for home automation enthusiasts. Additionally, ADT’s multiple monitoring centers ensure that if one of the centers goes offline, all properties that were monitored by that one center, are automatically routed to the next center. So in addition to their home being professionally monitored, with the ADT Pulse app, customers can keep an eye on their home as well. They can check door and window sensors, activate and deactivate their system, adjust the temperature of their Nest thermostat, and control other smart devices.
ADT Pulse® customers also receive professional installation and the user-friendly monitoring equipment. After ADT’s technicians install the new alarm system, program the devices, they teach homeowners how to use the system. The company’s six-month money back guarantee, theft protection and relocation discount guarantee, and a homeowner’s insurance discount are provided to Pulse® customers as well.
Something to keep in mind when considering ADT Pulse® or Pulse® Video solutions and home automation is the cost. All the technology, devices, and features come at a higher price when compared to similar systems offered by other home security providers. They do not, however, enjoy ADT's experience and reputation.
Contact & Additional Information
Homepage URL | |
Company Phone | (888) 787-0706 |
Headquarters Address | 1 Town Center Rd., Boca Raton, FL, 33486 |
Professional Installation + $0 Activation
- Cameras Use Light/Sound to Deter Crime
- Doorbell Cam Detects & Protects Packages
- Products Designed & Developed In-house
- 24/7 Monitoring Starting at $19.99/mo
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