CPI Security Systems Review

https://cpisecurity.com/terms/

For more than 25 years, CPI Security Systems has provided service for the families and businesses in the southeast region of the United States. CPI Security is one of the few home security companies that install, design, repair, and monitor its own security systems. The company offers wired, landline-based home security systems or wireless cellular-based systems, and each has advantages and disadvantages.

CPI Security lets customers choose the best type of home security system based on their needs. The company offers traditional hardwired security systems, wireless systems and remote-control options for home automation. The company provides modern equipment, and the services CPI provides are comparable to other names in the industry. Also, customers can choose to download the CPI Security Systems mobile app (available for both iOS and Android devices) to monitor their home while they are away.

Although their monitoring fees are much higher than that of other home security companies, CPI has a promotional offer for monitoring starting at $29.95 a month. The website says that this promotional price is only for the first three months but then overlooks to say how much the cost increases after this period.

As it turns out if you read the fine print, the increase is up to $49.95 a month for monitoring. That’s almost double the initial price, which is already higher than most.

Also, CPI requires a five-year contract for any of its wireless systems. This contract and the hefty cancellation fee that comes with a wireless system is especially troublesome because of CPI's limited service coverage and lack of relocation options. This security service only covers residents in Georgia, North Carolina, and South Carolina.

Additionally, there is a long list of customer complaints online, mostly surrounding CPI’s customer service, hidden fees, misleading terms and lack of online information. Many customers complained of being locked into a five-year commitment period without their knowledge, while several others complained of hidden upgrade charges and promised refunds that were never delivered.