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Fluent Home Security Review


ConsumersAdvocate.org Rating: 3 / 5 (Very good)
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Fluent is a home security is a Canadian-based company that focuses on home automation via their fully wireless system. Founded in 2019, the company offers professionally monitored 24/7 services with a large selection of equipment options to increase customization and flexibility. The Fluent app allows homeowners to receive customizable real-time alerts, control the system remotely, and schedule it to arm and disarm.
 
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How is Fluent rated?

Breakdown

4.0/5
Equipment
3.0/5
Monitoring Options and Technology
0.0/5
Value
3.0/5
Contract/Subscription Flexibility

Overall Rating: 3 / 5 (Very good)

Fluent home security is a good option for people interested in getting hands-on with their equipment setup. This is not for everyone, however, and prices can mount up quickly as customers keep adding devices.

How does Fluent work?

Equipment - 4 / 5

Fluent security systems can be professionally installed or DIY, with removal, transport and reinstallation services typically around $99. Packages are fully customizable, which can be confusing for customers. All include a control panel with remote access, as well as motion, door, and window sensors. Home automation is available for an additional fee.
Installation
Professional
Self-Install (DIY)
Equipment Manufacturer
2GIG, Honeywell and Ecolink
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring Options and Technology - 3 / 5

Fluent home security provides professional, 24/7 monitoring via cellular or landline. Their call centers can communicate with homeowners through their two-way intercom, as well as dispatch emergency personnel when needed. Standard systems include remote web access and full control of the system, with remote arm and disarm capabilities.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Landline
Number of Monitoring Centers
1
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Fluent cost?

Contract/Subscription Flexibility - 3 / 5

Fluent offers completely customizable plans, which vary in price according to the different devices added to the package. They offer hardware for three different categories: security, automation, and energy. Security is the simplest and least expensive, followed by Energy, which includes thermostat and lighting control. The most complete package is Automation, which includes all the other features, as well as remote video and automated locks. The price tag is correspondingly higher.
Number of Available Packages
3
Contract Required
Cancellation Policy
You may cancel your contract for any reason for 10 days after you sign the agreement if you reside in Canada, and 3 days if you reside in the United States.
Warranty
90-day equipment guarantee

Contract & Price Fine Print

The company offers three basic plans: Automation, Energy and Security, but prices are subject to equipment and features. Fluent Home offers customized plans and equipment where the cost varies on the number of equipment and features a customer chooses. Fees such as installation and activation are disclosed once a custom quote is given.

Technology Integrations

Technology Integration - 4 / 5

Fluent security systems feature iPhone and Android apps, email and text alerts, and remote arm/disarm technology. Add-ons include lighting and HVAC control, remote real-time video, and thermostat control, among others.

Compatibility

Google Assistant
Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee
Z-Wave Plus

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Remote Arm/Disarm
  • Geo-location Services

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • History Log
  • Unique User Codes

Fluent Reputation

Reputation - 1.5 / 5

Fluent home security is a BBB accredited company with an B- rating.
BBB Rating
B-
Number of BBB Positive Reviews
5
Number of BBB Neutral Reviews
0
Number of BBB Negative Reviews
6
Date Collected
2017-08-17
Year Founded
2014

Fluent Summary

Contact & Additional Information

Homepage URL
https://www.fluenthome.com/security/
Company Phone
(855) 238-4826
Headquarters Address
13937 S Sprague Ln Ste 200, Draper, UT, 84020
Mailing Address
13937 S Sprague Ln Ste 200, Draper, UT, 84020
Top Rated
Our Partner

Professional Installation + $0 Activation

  • Cameras Use Light/Sound to Deter Crime
  • Doorbell Cam Detects & Protects Packages
  • Products Designed & Developed In-house
  • 24/7 Monitoring Starting at $19.99/mo
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